Horrible product

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Zen Bedrooms - www.zenbedroom.com
★★★★☆
4.1
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Kant's review of Zen Bedrooms - www.zenbedroom.com

“Horrible product”

★☆☆☆☆

written by Kant on 05/04/2013

I received the mattress after paying a fortune and reading through the reviews on the website ( probably paid reviews). The product arrived in 17 days, and just after 2 weeks the mattress turned soft like a balloon at the places where we were sleeping.

We would feel like sleeping in a pit. The customer service took a week to respond the complaint and then asked us to send the mattress back to them in order to establish the fault at our cost and also arrange to get the same picked up from their warehouse at our cost.

What good is the 10 year guarantee- On checking the cost of sending and pickup, it works out more than the cost of the mattress it-self.

MY RECOMMENDATION: DONOT BUY THIS PRODUCT.

  • Memory Foam Mattress

    Product Type

  • Value For Money

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Zenbedrooms's Response to Kant's Review

Written on: 09/04/2013

Hi Kant,

We are really upset to read your review. We assure you that we design all our products with integrity and quality in mind. We are confident in our 10 year guarantee and truly strive to maintain excellent customer service standards.

Our Zen Promise is genuine. If you believe you have been sent a faulty product, we are happy to accept a return from you. If the product is deemed faulty, we will refund the cost of return to you and ship you a replacement. Refunds are generally processed within 10 days of receipt of the returned product.

For more information, please read our Zen Promise returns policy here:
http://www.zenbedrooms.com/usa/returns-policy

For further questions, please contact our Help Desk at:
http://www.zenbedrooms.com/usa/contacts/

Please contact us again so we can rectify this problem! Our customer service team is waiting and happy to assist you.

Kind regards,
Zen Bedrooms

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Curioustraveler's Response to Kant's Review

Written on: 27/04/2013

Appreciated reading the review and the response since I'm leary of ordering online from a company I know nothing about. However, I'm curious as to who maintains this website. Both the original comment (05/04/2013) and the company response (09/04/13) are both shown as dated for times that have not yet occurred. Today is only 04/27/2013.

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Laura4363's reply to Curioustraveler's Comment

Written on: 28/04/2013

In Britain today's date is 28/04/13. We put the day first, then the month. I don't know why you do it the other way round in the US!

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