Warren Evans Reviews - www.warrenevans.com

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Latest Reviews

★☆☆☆☆

“I have no bed to sleep on tonight ”

Written on: 31/08/2017 by 200North (1 review written)

I bought two beds and mattresses costing over 4k from warren Evans. I had my beds and mettersses taken away this morning as I thought I would have new ones tonight. The delivery guys turned up (stinking of smoke) and very quickly looked at the staircase and said they could not carry the mattress up there as it would bend. We have a balcony that leads straight into the bedroom, but they said for insurance reasons they cannot go onto a balcony, even though the customer service person made me go… Read Full Review

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Annoyedcustomer74's Comment

Written on: 31/08/2017

Update on this review
I bought two beds and mattresses costing over 4k from warren Evans. I had my beds and mettersses taken away this morning as I thought I would have new ones tonight. I had I reason to believe his would be a problem as we bought the same size sprung high quality mattresses from benson for beds 2 years ago and they had no problem getting them up the stairs of our house. We then paid someone to remove these mattresses to make room for the new ones and again had no problem with this.

The delivery guys turned up (stinking of smoke) and very quickly looked at the staircase and said they could not carry the mattress up there as it would bend. Again, we had the same size mattress taken up and back down the stairs no Robles previously so I was confused as to why these delivery people could not do he same. We were left with two choices, one for them to take the bed upstairs but we would have to loose the 10 year warranty which we have paid a premium for, or order a zip and lock bed. We also have a balcony that leads straight into the bedroom, but they said for insurance reasons they cannot go onto a balcony, even though the customer service person made me go to the trouble of sending photos. These delivery people obviously do not want to deliver the bed and the customer service person who I spoke to was extremely unhelpful and came up with no resolution. The delivery team couldn't wait to leave the house and I had spend all afternoon trying to rectify the situation. The only resolution I have been given is is to wait for another 7 days for them to deliver the mattress and for me to pay some other company to carry the mattress onto the balcony. Unfortunately the delivery guys where too far away to come back in order for me to get the mattress back today, that's how quickly they wanted to leave. Obviously, getting home was more of a priority than where my husband and I are going to sleep tonight. I'm not looking forward to breaking it to my husband that the two of us will be sharing a double bed with our 3 year old for the next week at least and I still not have to go to the trouble to get someone to bring the mattress into the house, as Warren Evans could not. I am beyond disappointed with this and wish we had gone with the much cheaper but still good quality bed company benson for beds who I know would fulfil my basic need of giving me a bed to sleep on.

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Annoyedcustomer74's Comment

Written on: 08/09/2017

Update on the review.
They re delivered the same mattress and the same delivery people stank of smoke. I then had to pay £50 for another delivery company to get it in the bedroom, which took them 5 minutes.

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★★★★☆

“Great furniture”

Written on: 20/03/2017 by JessThil (1 review written)

I've got all my bedroom furniture from Warren Evans over a year, good quality, can get damaged in delivery but they always tend to it and delivery guys are helpful and quick! They follow up on your order to ensure everything is correct and send you a 3 hour delivery slot so you don't have to wait in all day! Great quality!… Read Full Review

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★★★★★

“Brilliant product, brilliant service”

Written on: 15/03/2017 by SJN77 (1 review written)

Got our new bed from Warren Evans on Monday, and it is fantastic, such a brilliant quality bed for a fantastic price, comparing it with others we went to look at it is so much more solid. The delivery service could not have been better. Got a phone call over the weekend confirming delivery for Monday, the guys who delivered & built the bed were so efficient and friendly. They also took away our old bed for the bargain price of £20, again the guys were brilliant. Will definitely recommend to… Read Full Review

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★★★★☆

“Efficient and friendly service”

Written on: 10/01/2017

Really efficient and friendly service this morning - delivery and setup of double bed and mattress. Had a call approx an hour before they arrived and they were in and out with no fuss within about 15 mins and all packaging taken away… Read Full Review

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★☆☆☆☆

“Wooden Pallet with a piece of ply wood”

Written on: 23/12/2016 by StevenCurtis (1 review written)

What did we just buy !!! OK so we should have gone into the show room but lured by the black friday sale we bought online and got the Brighton bed.. they came and made the beds up.. i walked into to see what i can only describe as a wooden pallet with a piece of ply wood strapped on for the head board and it is TINY.. it is so low that the bedside tables loom over it looking ridiculous and even more stupid the mattress is lower then the head board so there is a gap.. my polish builder… Read Full Review

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★☆☆☆☆

“Effective penalty for returns / poor products”

Written on: 03/12/2016 by buDunn414 (1 review written)

Bought a bed and a box for under-bed storage. Bed fine. Box had no wheels / runners [not stated anywhere on the website], i.e. was simply a thin pine box with varnish on 3 sides only for which they asked £60, which would damage carpet / flooring when taken out / put back under the bed. Requested return, was told that they had to pick it up [could not be returned in person / by one's own courier], and that they would charge about £40 for that, despite the journey time from shop to mine… Read Full Review

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★★★★★

“Great all round experience”

Written on: 08/11/2016 by Gingermole (1 review written)

From entering the Chelmsford showroom to receiving the delivery of my furniture, the whole experience was excellent. Staff were helpful without being pushy, frequent communication about the progress of my order and updates about delivery which was on time. Delivery drivers took good care when placing my chest of drawers in the bedroom. Very pleased with quality of item. Nothing at all to criticise… Read Full Review

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★★★★★

“Great service and product”

Written on: 06/11/2016

Bed frame delivered in a few weeks from ordering. Great value as it was in the sale. The Delivery guys were really friendly, helpful and put the bed together quickly. Really pleased with the all round experience, and enjoyed spending time in the Brighton branch deciding on the frame and colour… Read Full Review

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★★★★★

“Delivery guys”

Written on: 04/11/2016 by Jamesaccd (1 review written)

Bed product looks great but this is about the delivery guys. Excellent pre-delivery comms, just what you need so not to wait all day. quick assembly and sense of humour. they even offered to carry the mattress (not supplied by this company) up 2 flights of stairs, for which I was very grateful and saved me from having a recruit a neighbour. Very satisfied, thanks!… Read Full Review

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★★★★★

“Everyone very pleasant and helpful.”

Written on: 29/10/2016 by KathW45 (1 review written)

Having previously bought a mattress from Warren Evans, we were now looking to replace it and having done some research online we went into their Guildford branch to try out the ones which seemed suitable. The staff there were very friendly and patient and we made our choice. However, after a few weeks we began to realise that we had made the wrong decision and with only about two weeks left of the 120 days in which we could exchange it, we returned to Guildford. Once again the person we dealt… Read Full Review

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★★★★★

“First class service and delivery”

Written on: 25/10/2016 by dhPeacock345 (1 review written)

Following two visits to the St Albans store and discussion with a very knowledgeable sales person, we purchased a Breeze bed frame and natural air pocket sprung mattress. It was delivered and assembled in under two weeks by two very efficient delivery guys who kept us informed about the delivery time. Looks great and although only two nights in, we are delighted with the purchase. The bed frame is lovely and solid and the mattress, so far, is proving very comfortable. Would highly recommend the… Read Full Review

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★★★★★

“Camden bed and memory foam mattress ”

Written on: 17/10/2016 by lucythomas (1 review written)

We were able to spend plenty of time in the showroom trying out different beds. Staff understood the range and were keen to help but also left us in peace to make up our minds. We were served very quickly and efficiently.The bed arrived exactly as planned, under 2 weeks later , on a day to suit us ( we were given a 3 hour window a few days before and then a call an hour before delivery). The 2 guys assembled the bed and were in and out, checking I was happy, in 10-15 mins. It looks great- we… Read Full Review

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★★★★★

“Great delivery”

Written on: 15/10/2016 by wjSutherland292 (1 review written)

Fab service. Easy online ordering, follow up phone to check order. Great delivery. 3 hr time slot and a phone call an hour before delivery. 4 bits of furniture upstairs and assembled in an hour. Good solid furniture made of softwood and dyed… Read Full Review

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★★★★★

“Very pleased with new bed and delivery”

Written on: 13/10/2016 by Elsieelle (1 review written)

Just received delivery of my new bed from Warren Evans. Sturdy and beautiful. The delivery men did an excellent job of putting the bed together and provided friendly, helpful advice about how to move the bed if I need to and what Warren Evans' customer services provides. An all round good service… Read Full Review

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★★★★★

“New bed- thank you”

Written on: 06/10/2016 by RosieLbeds (1 review written)

Want to thank them for their excellent service when delivering and erecting our new bed frame. They were both extremely helpful and very polite. I would recommend this service to anyone after having such a good experience. Thank you again… Read Full Review

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★★★★★

“Double bed mattress”

Written on: 07/09/2016 by KamariSchmidt73 (1 review written)

Arrived quickly and put in place well. Haven't tried it out yet, but it looks good… Read Full Review

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★★★★★

“Bed delivered by team was perfect and put up in seconds”

Written on: 11/08/2016

Bed delivered by team was perfect and put up in seconds… Read Full Review

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★★★★★

“Value for Money”

Written on: 10/08/2016 by Gemmaw75 (1 review written)

There were many good and stylish beds and mattresses to choose from. We bought 2 mattresses; a double and king size with mattress protectors and one double bed. The services at the Brighton showroom which is tastefully decorated; note there was a customer car park which we did not know nor we knew that the showroom was over 4 stories! The delivery within 7-10 days all went smoothly. Excellent helpful staff. Thank you… Read Full Review

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★★★★★

“Great Service!”

Written on: 08/08/2016 by Davion423 (1 review written)

This morning we received delivery of two beds, one king size and one double size bed which we purchased a week ago.The two guys that delivered the beds were charming. With a big smile on their faces they set about assembling the beds. They were done in no time and the beds are now ready to use. This is not the first time that we buy from Warren Evans and I have to congratulate them on exceptionally good customer service...not forgetting the high quality of the beds which are well made and… Read Full Review

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★★★★☆

“Good service”

Written on: 06/08/2016 by Macye181 (1 review written)

I had constant update after a purchased my son's single bed frame. Delivery men (Team A) were on time, efficient (took them no time at all to assemble) and friendly; they even took my son's new mattress (which was in the hallway) out of the plastic and onto the bed frame (which they actually have to do as I didn't purchase it from WJ)… Read Full Review

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