The Sleep Shop Reviews - www.thesleepshop.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“Terrible customer service”

Written on: 23/05/2015 by Melingriffith (1 review written)

Bought a Rest Assured mattress 5 months ago which was described as medium firmness. Was told it would be delivered on a set date but I advised this would not be possible due to other committments and rearranged for an alternate day. Returned home on the initial date given to find the mattress had been left half in/half out of our front porch with the door left wide open in the rain. Rang to demand that they pick it up as had no one to help me move it only to tell me this was not possible… Read Full Review

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★☆☆☆☆

“Nothing is accurate”

Written on: 28/04/2015 by Lizeth1991 (1 review written)

Nothing on their website is accurate. Ordered a mattress which was said to be in stock with next day delivery. It turned out not to be in stock with a wait of several weeks - not good after a promise of next day delivery. After it was received it turned out not to be as described. I regret using this company and will never do so again… Read Full Review

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★★☆☆☆

“Don't trust this companies stock control.”

Written on: 01/04/2015 by MrsCooper-Haworth (4 reviews written)

They were very quick to take my money but not so quick to call and say they did not have the stock that their system said they had. At least they did tell me prior to delivery day but only just. This industry is a mess, I have been let down by 3 different companies in the space of a couple of weeks. Don't trust their systems, call and call again to check and double check. I have given 2 stars as they did call prior to delivery day which is better than the other 2 companies I had problems with… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICES EVER!!!”

Written on: 31/03/2015 by nnHughes188 (1 review written)

Ordered a divan bed 7 weeks ago, led to believe that bed would be delivered 14-21 days later. Recieved phone call a few days after placing order to tell me the bed I'd purchased was no longer available and offered me another divan bed at an additional cost to me!! Waited for 3 weeks then enquired on a weekly basis about it's arrival, only to be told that it maybe next weekthen the next, then the next, this went on and on until I was informed by the lady on the phone that "she could only give… Read Full Review

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★★★★★

“Excellent service”

Written on: 05/01/2015 by paulburt (2 reviews written)

Ordered a Rest Assured mattress on new years eve and received emails and telephone calls confirming delivery date of 5 January. Mattress arrived on agreed date and within time slot . Delivery driver was polite and helpful and the mattress was extremely well packaged. Furthermore, the mattress was some £70 cheaper than other online bedding companies… Read Full Review

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★★☆☆☆

“Try Before You Buy”

Written on: 05/01/2015 by MatildaClutterbuck (1 review written)

I rang this firm to discuss my medical needs before buying a ' soft to medium ' mattress, and was assured that the one I bought was the best for me. When it came it had a different name to the one I had ordered, and was very hard. I complained at once to their office, and was given assurances or a call back my the Area Manager. The next day after a further three calls from me, I was contacted by the Area Manager, who told me that he would discuss my problem with the Managing Director, and call… Read Full Review

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★★★★★

“Excellant Service and Price”

Written on: 02/01/2015 by chicokath (1 review written)

We bought a Sleepeeze mattress on the 25th December and it was delivered by the 30th December with confirmation e mails and a phone call. The Sleep Shop say they will match any price cheaper than them but in all honesty, having looked for prices on this mattress for the last month, no one was cheaper!! The mattress is brilliant its a concept 1400 , really good for my husbands back and a dream to sleep on, also made in Britain. No negative points. We look at this shop again when we need a new… Read Full Review

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★★★★★

“New Mattress”

Written on: 15/03/2014 by DLMUK (2 reviews written)

Second mattress I have bought from this company and I have been very pleased with their service and the product. I have always been able to contact them by phone to discuss my order and have found them very accommodating allowing me to select my delivery date. The mattress arrived on time and was very well packaged. I am happy to recommend this company and will use again… Read Full Review

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★★★★★

“Just Perfect”

Written on: 15/01/2014 by wledzki (2 reviews written)

I was looking around for mattress. Searching many websites, finally found this one with cheapest price.As buying from internet is always different to shop in real shop I was waiting to see what sort of service I will get. First off all the price - best off 20 internet shops delivery time 7-14 days up to maximum of 4 weeks in some cases - delivered in 6 days!!!! Really impressed with product and the shop!!Great service!!! Hope this will help someone who will be hesitant like me before my… Read Full Review

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★★★★★

“Talking to a live person on internet”

Written on: 27/11/2013 by petandleo (1 review written)

Having had a bad experience in ordering a mattress on line , wonderful to come across a website THE SLEEP SHOP who answer the phone after 3 rings , check with a real person on stock delivery ect. purchase the same mattress 20% cheaper delivered free in 2 days. Delivered on time , well packed, wonderful service… Read Full Review

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