The Sleep Shop Reviews - www.thesleepshop.co.uk

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Latest Reviews

★☆☆☆☆

“Only delivered some of the bed so night on sofa!”

Written on: 19/11/2015 by Robinson26 (1 review written)

Spent over £350.00 on a bedstead and mattress. Explained on two different occasions that we would require a call before delivery and there seemed no problem and we were advised that it would be 1 hour before. They called just 5 mins before, this meant that we had to rush a 4 mile journey home. Tried to put the bedstead up, and found we couldnt because part of the bed was missing. Because part of their service is to take old the bed away had to spend the night on the sofa. Managed to speak… Read Full Review

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★☆☆☆☆

“Still waiting for delivery after 5 months! ”

Written on: 18/11/2015 by 341Goodman (1 review written)

I ordered some wardrobes from the Sleepshop over 5 months ago. At the time I was told they normally take 5-8 weeks to deliver, but to cover themselves said they always come before 10-12 weeks. They have still not arrived (20 weeks later!), and nobody in the store can tell me when they are likely to arrive. This service is terrible. They are very apologetic over the delay, but have no answer for when the wardrobes will come, and no solution to finding out/speeding up their delivery… Read Full Review

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★☆☆☆☆

“Disgusting customer service. Unreliable service. Rude...”

Written on: 26/10/2015 by Steveu102 (1 review written)

I ordered a mattress for delivery on a set day which i had to take off work. It didnt arrive. When called i was told that the driver had called me. He hadnt. I informed them i had to have the mattress that night as family arrivng that night. After several long phone calls, i was told I should have asked if a 7 ton truck could fit down the side of my flat and that they couldnt deliver it that day. They refused an payment to me as i would have to pay extra to get one from another company that… Read Full Review

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★☆☆☆☆

“Terrible Service, Terrible Delivery ”

Written on: 30/09/2015 by lemsipmax (1 review written)

I have never had to deal with a company quite like this one... They delivery company that the sleep shop use called Avanti Express was extremely rude and put off my delivery for more than a week. They came up with all sorts of excuses and even that the van was involved in a crash :/ For the amount of money we spend with the Sleep Shop, I am very disappointed at the overall service and wouldn't recommend anyone to use them. For £20 more, you can have the same bed in shorter amounts of time… Read Full Review

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★☆☆☆☆

“TOOK MONEY, BUT DID NOT HAVE ITEM!”

Written on: 06/09/2015

I paid for a pillow, but when I received the confirmation email, I was advised that they were awaiting stock and it would be 1-3 weeks before I received the item. This has happened to me on a previous occasion with the same item and had I remembered it was the same company, I wouldn't have ordered from them again. They are useless - AVOID THE SLEEP SHOP!!!… Read Full Review

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★★★★★

“Can't fault them”

Written on: 03/09/2015 by 206Glass (1 review written)

Ordered a mattress from them , a silent night 1850 geltex paid for it and decided to look at reviews... Not the best idea I know but I had spent ages looking for the best deal . Got a bit concerned at that point at all the bad reviews about delivery but spoke to the staff the next day and got delivery confirmation of 2 days ...... Guess what it arrived 2 days later at 9.30 ...relieved and more than happy with their service… Read Full Review

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★☆☆☆☆

“Non existent customer service”

Written on: 24/07/2015 by Fox181 (1 review written)

Ordered a bed over the internet that stated 7-14 days delivery, as at today 31 days later no bed and an email stating delivery will now be 3rd August, therefore 41 days since ordering and that's if it actually turns up! No contact from the company unless I ring them and then when they say they need to refer to 'management' and will call back, they never do. They've also changed the bed from the one advertised on their website that I ordered, when questioned they just said Sealy had changed the… Read Full Review

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★☆☆☆☆

“NON-EXISTENT CUSTOMER SERVICE!”

Written on: 18/07/2015 by caCollier149 (1 review written)

Purchase a single plain bed online expecting to receive within a few days. Received nothing from the Sleep Shop for three days, not response to any of my emails, until i called them. They emailed me whilst i was online and announced it was a three week ordering time. I complained it said nothing about a three week waiting time and the man said there would be a change i could have it under two and that he would see what he could do! It seems what he could do was precisely NOTHING! In total… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 23/05/2015 by Melingriffith (1 review written)

Bought a Rest Assured mattress 5 months ago which was described as medium firmness. Was told it would be delivered on a set date but I advised this would not be possible due to other committments and rearranged for an alternate day. Returned home on the initial date given to find the mattress had been left half in/half out of our front porch with the door left wide open in the rain. Rang to demand that they pick it up as had no one to help me move it only to tell me this was not possible… Read Full Review

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★☆☆☆☆

“Nothing is accurate”

Written on: 28/04/2015 by Lizeth1991 (1 review written)

Nothing on their website is accurate. Ordered a mattress which was said to be in stock with next day delivery. It turned out not to be in stock with a wait of several weeks - not good after a promise of next day delivery. After it was received it turned out not to be as described. I regret using this company and will never do so again… Read Full Review

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★★☆☆☆

“Don't trust this companies stock control.”

Written on: 01/04/2015 by MrsCooper-Haworth (4 reviews written)

They were very quick to take my money but not so quick to call and say they did not have the stock that their system said they had. At least they did tell me prior to delivery day but only just. This industry is a mess, I have been let down by 3 different companies in the space of a couple of weeks. Don't trust their systems, call and call again to check and double check. I have given 2 stars as they did call prior to delivery day which is better than the other 2 companies I had problems with… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICES EVER!!!”

Written on: 31/03/2015 by nnHughes188 (1 review written)

Ordered a divan bed 7 weeks ago, led to believe that bed would be delivered 14-21 days later. Recieved phone call a few days after placing order to tell me the bed I'd purchased was no longer available and offered me another divan bed at an additional cost to me!! Waited for 3 weeks then enquired on a weekly basis about it's arrival, only to be told that it maybe next weekthen the next, then the next, this went on and on until I was informed by the lady on the phone that "she could only give… Read Full Review

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★★★★★

“Excellent service”

Written on: 05/01/2015 by paulburt (2 reviews written)

Ordered a Rest Assured mattress on new years eve and received emails and telephone calls confirming delivery date of 5 January. Mattress arrived on agreed date and within time slot . Delivery driver was polite and helpful and the mattress was extremely well packaged. Furthermore, the mattress was some £70 cheaper than other online bedding companies… Read Full Review

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★★☆☆☆

“Try Before You Buy”

Written on: 05/01/2015 by MatildaClutterbuck (1 review written)

I rang this firm to discuss my medical needs before buying a ' soft to medium ' mattress, and was assured that the one I bought was the best for me. When it came it had a different name to the one I had ordered, and was very hard. I complained at once to their office, and was given assurances or a call back my the Area Manager. The next day after a further three calls from me, I was contacted by the Area Manager, who told me that he would discuss my problem with the Managing Director, and call… Read Full Review

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★★★★★

“Excellant Service and Price”

Written on: 02/01/2015 by chicokath (1 review written)

We bought a Sleepeeze mattress on the 25th December and it was delivered by the 30th December with confirmation e mails and a phone call. The Sleep Shop say they will match any price cheaper than them but in all honesty, having looked for prices on this mattress for the last month, no one was cheaper!! The mattress is brilliant its a concept 1400 , really good for my husbands back and a dream to sleep on, also made in Britain. No negative points. We look at this shop again when we need a new… Read Full Review

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★★★★★

“New Mattress”

Written on: 15/03/2014 by DLMUK (3 reviews written)

Second mattress I have bought from this company and I have been very pleased with their service and the product. I have always been able to contact them by phone to discuss my order and have found them very accommodating allowing me to select my delivery date. The mattress arrived on time and was very well packaged. I am happy to recommend this company and will use again… Read Full Review

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★★★★★

“Just Perfect”

Written on: 15/01/2014 by wledzki (2 reviews written)

I was looking around for mattress. Searching many websites, finally found this one with cheapest price.As buying from internet is always different to shop in real shop I was waiting to see what sort of service I will get. First off all the price - best off 20 internet shops delivery time 7-14 days up to maximum of 4 weeks in some cases - delivered in 6 days!!!! Really impressed with product and the shop!!Great service!!! Hope this will help someone who will be hesitant like me before my… Read Full Review

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★★★★★

“Talking to a live person on internet”

Written on: 27/11/2013 by petandleo (1 review written)

Having had a bad experience in ordering a mattress on line , wonderful to come across a website THE SLEEP SHOP who answer the phone after 3 rings , check with a real person on stock delivery ect. purchase the same mattress 20% cheaper delivered free in 2 days. Delivered on time , well packed, wonderful service… Read Full Review

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