Appalling mattress appalling service

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Tempur Mattress
★★☆☆☆
2.3
35.0% of users recommend this

tfMacPherson305's review of Tempur Mattress

“Appalling mattress appalling service”

★☆☆☆☆

written by tfMacPherson305 on 05/07/2016

Bought a tempur mattress 1 year ago, after just 6 months it began to sag and dip and not recover, reported the issue to tempur. They never returned phone calls or anything. Finally 6 months after first reporting the issue I received a visit from a delivery driver who asked me for a broomstick. He laid the broom across the mattress and confirmed the mattress had dipped. Tempur then refused to honour their guarantee as the mattress was not suitable for our bedbase. When we went into the tempur shop our bedbase was not a problem for this mattress and now it is? They now want us to buy a new bedbase to see if this rectify an issue that they mis sold to us!!!! Tempur you took £2500 of our money and completely sold us the wrong mattress yet you are shirking your responsibilities of the guarantee. I'm now stuck with back pain every night, can't afford a new mattress or to buy a new bedbase. Thanks tempur kinda feel like I've been taken in.

  • Memory Foam Mattress

    Product Type

  • Value For Money

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Tempuruk's Comment

Written on: 25/07/2016

We are sorry to read your comments. Please do contact our customer service to discuss this further. I have sent them a copy of this review so if you mention The Review Centre when you call they will have all the details.

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