Strictly Beds & Bunks - www.strictlybedsandbunks.co.uk Reviews
Latest Reviews
★★★★★
“Service, Quality, Excellent”
Written on: 18/05/2013 by alnange (1 review written)
Having just received a Trieste Extra Chunky Bunk bed and two Orthodelux mattress, we are very pleased with the service and quality of the product. The delivery driver kept us informed of his delivery time even to the point of advising us of the hold up on the M25. Having put the beds together we made an excellent choice as the beds will be durable for all our grandchildren when they stay over and strong enough for visiting friends, well done Bunks and Beds (read more)
★★★☆☆
“A mixed bag”
Written on: 17/05/2013 by Jilltina (1 review written)
The website is good. It was easy to find what we wanted and to order and pay for the items. When I phoned to make enquiries, the woman I spoke to was very helpful. She sent me a text to keep me informed about the availability of the item. Delivery was on time and went ahead, despite our location being 30yds down a cliff path in literally gale force conditions! The Goliath bunk beds are excellent; they seem very sturdy, exactly what we wanted and really good value. Problems: The Avon 4'6"... (read more)
★★★★★
“fantastic quatity, fantastic price”
Written on: 17/05/2013
everything was as described. quality wood. sanded perfectly as the bed is for my young daughters. primer took well to the wood. fit together pefectly, with all the correct fixtures. my girls absolutely love it. and i am very pleased with whole service offered by strictly bunks and beds. i would definately recomend to people. (read more)
★☆☆☆☆
“Mis-advertised product”
Written on: 14/05/2013
I purchased this clip on bed light and was sent a book light. The product I was sent is totally different from the one shown on the picture. The photo shows it clipped on to a bed with a description saying suitable for clipping on to pine or metal beds. This company say that the product they have sent us is correct when clearly it is different to the one advertised. The product is meant to take 3AA batteries which gives an indication on the size of the product. The product sent takes... (read more)
★★★★☆
“3 person bunk bed”
Written on: 10/05/2013
Good quality materials, arrived on time with no missing items or problems. Only issue was that not all of the holes had been cleaned from wood swarf post drilling and needed to be cleared out prior to assembly and some of the hole alignments needed adjustment, apart from that a great purchase for the cost. (read more)
★☆☆☆☆
“Do not use strictly beds and bunks”
Written on: 10/05/2013 by Chrismorgan12345 (1 review written)
Strictly beds and bunks - wow where to start? The estimated delivery date given when ordering is a false claim. Once your order goes through you get a completely different date which in my case didnt suit. So I contacted the customer services number which turns out to be the sales line. Amy was very helpful and sent me an email confirming the order was cancelled and I'd get the full refund in 7-10 days. Still waiting for that 6 weeks later and just putting the payment into dispute via my... (read more)
★☆☆☆☆
“Abysmal”
Written on: 04/05/2013 by andy1boyd (1 review written)
this company delivered a bed that had the wrong accessories , when we phoned and enquired what could be done , we were told we'd have to speak to the managing director, who then refused to return our calls and was never in the office , we bought the correct accessories ourselves in the end from B&Q in order to assemble the bed, when i wrote a review telling this story on another review website ( which was full of very suspicious similar reviews all claiming what a great company it was from... (read more)
★☆☆☆☆
“Bed broke within one week of putting together”
Written on: 27/04/2013
One week after we had put my daughter's bed together, the frame along the long side simply snapped under her as she was sitting on the side. What sort of wood is this made from?? Shocking naterials, shocking workmanship. (read more)
★★★★★
“very good service”
Written on: 24/04/2013 by sdutton
good service, called to arrange delivery 1/2 hour before drop off, dropped off and the mattresses are well worth the money very deep mattress and good quality. (read more)
★★★★★
“excellent service, quick and efficient”
Written on: 21/04/2013
we ordered two beds and two mattrasses , we received emails and a phonecall regarding delivery and the gentleman who delivered the beds actually took them up to the relevant rooms whilst being friendly and smiling excellent thank you (read more)
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Showing 1 - 10 of 182 Reviews
★★★★★
“Very good service”
Written on: 17/04/2013
I ordered the bed on line, got a confirmation text immediately, the delivery date was confirmed and they rang the day before to ask if it could be delivered a day early. It arrived at the stated time, despite heavy snow. The bed was as described and was easy to put together. No complaints at all (read more)
★★★★☆
“Oscar, natural 2ft 6 single loft bunk bed”
Written on: 17/04/2013
My son is over the moon with his new bed. We have limited room so to be able to get a bed at this size and height was brilliant. The website was very easy to use and I received text to let me know exactly what was happening. When I rang to change my delivery day, staff were very helpful. Delivery was great and again a text arrived half an hour before the delivery so I could look out for the driver. Unfortunately the instructions were difficult to work out, especially for the spacing of... (read more)
★☆☆☆☆
“Appalling company ”
Written on: 10/04/2013 by L.Bell
Do not buy anything from this company, the selection and ordering process including delivery was easy and fast but the quality of the mattresses were disgraceful the mattresses make noises at every turn, the single mattresses were of such poor quality a 10 year old could feel every single spring through the mattress over. Customer services were none existent even offered me to pay more money to replace the faulty good. I received the goods in August 2012 and still have not had the problems... (read more)
★☆☆☆☆
“Mattress and triple wooden bed frame”
Written on: 10/04/2013
We bought the Juliet triple bunk bed , we have had it only one year , it looks great but the quality isn't very good and the mattresses are very poor one can feel the springs coming through and we didn't but the cheapest one , two of the wooden slats have broken and its only had a seven year old in the upper bunk and she isn't a big child and doesn't jump on beds . (read more)
★☆☆☆☆
“Terrible Company”
Written on: 27/03/2013 by Halla
Be careful of this company, they might do well when things go well, but ask for a refund and they will become very deaf! I had to use a small claims court to get a reaction after they lied about making the refund. They then sent a sarcastic e-mail stating there legal right to take 30 days to make a refund for an order I cancelled in 48 hours after placing it. No goods dispatched, no one put out, just do a refund. Customer service of the very lowest order. (read more)
★☆☆☆☆
“WORST CUSTOMER SERVICE EVER!!!! DO NOT USE THIS COMPANY”
Written on: 22/03/2013 by TheKelseys
Texas Bunk beds ordered and received. Upright for ladder missing and a guard rail. Top bunk not safe or useable. Contacted Strictly beds and bunkbeds. Told to order bits online which I did. Parts arrived ....wrong parts and damaged!! Ordered parts again ...never received.... Ordered again ....sent one part not two!!!!!! Amazon stepped in and gave them 3 days to sort. After excuse after excuse and a very sarcastic email from the "manager"...we had had enough. Asked for a refund. Only on... (read more)
★★☆☆☆
“Poor customer service”
Written on: 21/03/2013 by poohsticks (1 review written)
Product arrived on time, but damaged. Replacement part sent but drilled wrongly so bed was returned. Customer service poor as had to chase 3 times for refund, which still has not arrived despite the goods being returned nearly 2 months ago. I will be writing a formal letter of complaint! (read more)
★★★★★
“mattress bed frames”
Written on: 16/03/2013
would really recommend this company.courteous and prompt delivery and telephone manner. thanks (read more)
★★★★★
“Excellent value & customer service”
Written on: 07/03/2013 by JackieL34 (1 review written)
Ordered new mattress on line, received text next day with delivery day & advised driver would ring 30 mins before arrival, excellent for me being at work but only 15 mins away by car, so no day off required. Delivery day arrived received phone call to say driver had broken down so would be late. Time was getting on now about 8.30pm at night thought would not arrive at this time surely was expecting further phone call to re-arrange for another day, but no to my surprise driver phoned again... (read more)
★★★★★
“Leather bed”
Written on: 04/03/2013 by LizzieLou24
Ordered a 4ft6 brown leather bed with a memory foam mattress, took delivery just 2 days after ordering it, I was called prior to my delivery, the bed is now up and looks great! Worth the money and took advantage of the 10% sale. The whole ordering process was quick and efficient and was given good advice on the phone by a helpful lady. I'm a happy satisfied customer! (read more)
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Showing 11 - 20 of 182 Reviews
★☆☆☆☆
“Do Not Buy from this Company”
Written on: 01/03/2013 by Outofpocketmum
I bought the Duchess 3ft single white solid pine bunk bed with Orthodeluxe mattress and central rail upgrade. The assembley instructions are a joke and even when we managed to get the bunk bed up; 3 slats were broken, there were no fittings for the central rail and worst of all the deluxe mattress had springs you could feel all over it. The mattress was returned and i am still waiting for the £119.95 refund (6 weeks later). 3 new slats did arrive.....eventually after 8 weeks of requesting... (read more)
★☆☆☆☆
“No Bunk Beds and no refund”
Written on: 27/02/2013
We ordered bunk beds and mattress's over Christmas 2012.Paid in full on credit card. Message saying not opening till 7th. We were then contacted on the 7th to say bunks would be delivered 12th January. On the 11th they called to say it would be the following week as they did not have stock. On the 17th they called to say bunks were discontinued and offered us what they called a very similar set. When we looked on-line they were nothing like what we had ordered so we asked for a refund and... (read more)
★☆☆☆☆
“No delivery, missing parts, poor assembly instructions”
Written on: 25/02/2013 by samoli (2 reviews written)
I had a very bad experience with this company. I ordered bunk beds for my children. First they sent the wrong bed. They gave me a new delivery date for the bed. We waited at home, it didn't arrive. I had the number for the driver from the first time, so I called him and he knew nothing about a delivery for us. I called again and they gave me a new date a few weeks later. Then they cancelled it at the last minute saying it wasn't ready and needed to be painted or something. Eventually they... (read more)
★☆☆☆☆
“appauling quality”
Written on: 24/02/2013
after 18 months the beds fell apart completely - the bottom part of the bed is just stapled to the edges - no wonder it didnt last! we informed the company - but they refused to give us any help whatsoever as it was out of warranty - what a waste of money! (read more)
★☆☆☆☆
“Worst aftersales experience ever!!”
Written on: 13/02/2013
We finally received our bunk beds over a month late after a few short months a plank split. After speaking to the aftersales team about the free part replacement service 4 months ago I am still waiting for the correct part to arrive!! Their customer service is non existant. You'll speak to the same person [names removed] and it's like the first time they have heard the problem. They'll fob you off saying "I'll speak to our warehouse and get back to you" thus far they haven't ever!. They... (read more)
★★★★☆
“Memory foam mattress”
Written on: 08/02/2013 by Lizz13
Ordered a 4ft6 memory foam mattress via Amazon & relieved within 3 days after ordering ! Quick delivery and really Good customer service! Reasonable price and the quality is great! Will be buying more in the future! (read more)
★☆☆☆☆
“Terrible after sales, impossible to get refund”
Written on: 31/01/2013 by ProbablyMike (1 review written)
Took delivery of a bed on 19 October 2012, it was very poor quality so much that the holes didn't line up so impossible to assemble. They eventually collected the bed on 30 October 2012 after completely forgetting to collect the week before, and as of today 31 Jan 2013 I am still waiting for my money back. All I get is it will be passed to accounts and done urgently. Received an email yesterday saying it had been done, but no sign of the money, Keep clear of these people. (read more)
★★★☆☆
“Service ok”
Written on: 29/01/2013 by Rossii (1 review written)
Purchased a bunk bed which came in 3 different boxes. The boxes contained many pieces of wood of all different shapes and sizes, only 4 pieces were labelled Yet the instructions stated all pieces were numbered. Screws and bolts were all present however the screws numbers and letters did not match what was in the step by step guide! If you can call it that! God help you if you find it hard understanding flat pack. I strongly suggest you have a member of staff print off the instructions and... (read more)
★★★★☆
“Triple sleeper”
Written on: 25/01/2013 by LexyMae
We purchased a white triple sleeper bunk bed and 2 memory foam mattresses. We ordered over the phone and was very pleased with the service I received. My bunk bed arrived on the Thursday after ordering it on the Monday. We received a phone call 30 minutes from their driver with an ETA. The whole process has been of a high standard, the bunk bed is now up and looks great! Took my husband 2 hours to build though!! Overall we are very happy with a new bunk bed and the mattresses are of good... (read more)
★☆☆☆☆
“rubbish money grabbers”
Written on: 25/01/2013
my mother who is 84 and disabled ordered a bed from this company when it arrived it was broken, so we rang the company for a replacment part when it arrived it was the wrong size so we decided to sent the whole thing back that was before xmas and we are now at the end of january and still waiting for my mum,s money back and every time we ring they say give it 3 days well there have been many days from dec to january! I have ask to talk to a manager on many occasions and in the matter of a... (read more)
Michmich's Comment
Written on: 08/02/2013
How did you seek legal advice? I am thinking to do the same. Thanks
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Showing 21 - 30 of 182 Reviews
★☆☆☆☆
“AVOID AVOID AVOID!”
Written on: 24/01/2013 by Claverty (1 review written)
First delivery didn't arrive, rearranged delivery the wrong mattresses were delivered, when I called they were so rude and unhelpful I told them, to take it all back as I wanted nothing to do with them. Driver arrived and had been informed he was to replace the mattresses so couldn't collect, had to rearrange the collection again! I have written a formal complaint which has been ignored (4 times) my comment on their Facebook page has been deleted. Atrocious! (read more)
★★★★☆
“Natural bunk bed”
Written on: 24/01/2013 by SallyBobbin
We recently took delivery of a natural bunk bed. I never normally write reviews but I was so pleased with the service I received. My order was delivered to me just 2 days after ordering it online, very quick! The driver who delivered our order was helpful and even carried the boxes upstairs for me! The bunk bed is now up in our daughters room and looks great! I can't fault this product at all. The price was very good value and I received 10% off my order. My daughter loves her new bunk bed!... (read more)
★☆☆☆☆
“Shocking company”
Written on: 23/01/2013 by mandycampbell (2 reviews written)
Ordered a shorty bunk bed on 6th January payment taken out next day. I then received a txt saying it would be delivered 9th never came. Arranged redelivery for 16th again never came. When I called they said that it was never arranged. Today 23rd should have been delivered again not here with no phone call, txt or email. Sick fed up with companies doing as they please. Scared to see how long it will take for refund but as paid for with credit card I shall Persue it through them. Also why does... (read more)
★☆☆☆☆
“Terrible after sales experience”
Written on: 23/01/2013 by jezmond (2 reviews written)
I ordered a short bed for my daughter back at the beginning of November 2012. Their initial service was good and the bed was promptly delivered, however on opening the packaging I found that the bed was very poorly made. The timber had chunks missing from it on many pieces, and the paint finish was extremely poor. Worst of all, the size they had advertised on the website was incorrect, the bed was a good 9cm wider than they had stated and would not have fitted in the space we had. So I... (read more)
★☆☆☆☆
“Sat here waiting no bed no money back”
Written on: 23/01/2013 by neilew (1 review written)
Back in oct 2012 ordered a set of bunk beds. The lovely girl said the could be delivered Tues (4 days later). Had to cancel order due to family upset and was promised my money back. Rang in Nov to ask why he had not been credited, she said she would contact accounts and it would be credited on friday when they did the refunds. rang again before christmas as the money had not been credited and got same story. had to wait to 7 jan to ring again as they were closed over christmas. Things... (read more)
★☆☆☆☆
“WARNiNG DO NOT USE”
Written on: 23/01/2013 by Rice123 (1 review written)
I purchased a high sleeper and bunk beds back in nov 2012 they could not fulfil my order after re arranging delivery twice!! We are now at the end of January and still awaiting my £775 refund!! I phone every day and get told the same thing, manager not in office or they will speak to account. I have spoken to trading standards regarding these people. Do not order from them!!!! (read more)
★☆☆☆☆
“LOW QUALITY bunk beds, EVEN WORSE customer service. ”
Written on: 02/01/2013 by UnhappySEB (1 review written)
I ordered a bunk bed with accompanying trundle bed. When delivered the trundle bed was too big to fit under the bunk beds. There were parts missing for the bunk beds and the overall quality of the beds was shocking. When I rang to tell them, they were indifferent and the standard reply was 'I'll talk to the warehouse and ring you back'. They never did. This went on for about 3 weeks. No apology, no solution and no contact. Each time I rang I got the same reponse 'I'll talk to warehouse and... (read more)
Summerdays13's Response to UnhappySEB's Review
Written on: 22/01/2013
Had massive problems with them. Really really awful customer services. Still waiting for a refund that is nearly 2 months late when the law states that should take up to a month.
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★★★★★
“Triple sleeper”
Written on: 22/12/2012
I ordered a silver metal triple sleeper bunk bed for my two sons. The price wad affordable & we even got 10% off our order. We ordered online on the Wednesday and had delivery on the Friday! Very quick service and a helpful driver who carried it inside the house for me. We are very pleased with quality and its strong too so should last us years! Also the staff were helpful given me advice on what mattresses to choose. A happy satisfied customer! (read more)
★☆☆☆☆
“WARNING DO NOT...”
Written on: 17/12/2012
THIS COMPANY ARE TERRIBLE. ORDERED A BED AND WAS TOLD THAT IT WAS IN STOCK AND DELIVERED WITHIN 3 DAYS. DID NOT ARRIVE, WE WERE THEN TOLD THERE WERE SOME PARTS MISSING AND WOULD BE DELIVERED A WEEK LATER. DID NOT ARRIVE AGAIN, PHONED AND WAS TOLD THAT PARTS STILL MISSING. 3 AND A HALF WEEKS LATE STILL NOT BED. WHEN I CALLED CUSTOMERS I WAS TOLD TO STOP RINGING AS I WAS BLOCKING THEIR LINE. THE BED IS STILL SHOWING ON THE WEB SITE AS IN STOCK AND READY TO BE DELIVERED, ANOTHER LIE. (read more)
★★★★★
“Pillows”
Written on: 08/12/2012
Ordered set of pillows (micro fibre) on the website and had them delivered the next day after ordering! Really quick service and the quality of the pillows are great and are good for washing without going all funny. The price was very cheap and would defiantly recommend a friend! Thank you :-) (read more)
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Showing 31 - 40 of 182 Reviews
★★★★★
“Short White 2' 6" Bunk Beds & Matresses”
Written on: 07/12/2012 by hamilton57
These bunk beds are strong, sturdy & look fantastic...but they sure do take longer than the 'one hour assembly' - took my husband hours!! Even so...when they were finally assembled...we were very happy. Paintwork on some of the area's could have been better...but once the mattresses were in place with the bedding...it didn't show, nor matter. The staff...from the Delivery man to the Customer Service ladies...are really first class....I couldn't rate them highly enough...(I had a little... (read more)
★★★★☆
“Bed bolts”
Written on: 03/12/2012 by MrHenry
I purchased a pack of bed bolts from strictly online. I didn't order the bed from this company but was missing a few bolts from a bed we purchased a few months ago, the ordering was simple and easy, I then had a text to say that they would be posted to me by Royal Mail. I recieved them the next day in the post (fast!) the bolts actually fit too as I didn't think they would. Happy with my purchase thanks strictly beds and bunks (read more)
Geordiegirl1's Response to MrHenry's Review
Written on: 03/12/2012
You are very lucky. I ordered a bed which came with missing bolts making it impossible to erect the bed. I phoned and emailed the company howevver have yet to hear anything two months later. This company have not herd of after sales. I eventually got some from srew fix.
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★☆☆☆☆
“Poor Quality mattress”
Written on: 29/11/2012
We purchased a short bed from this company and decided to upgrade the mattress for better quality. We have only had this bed for 2 weeks and the springs are already poking through, the quality of this mattress is shocking, avoid this company if you want quality. (read more)
★★★★★
“Metal bunk”
Written on: 29/11/2012 by Lucyricharda
Ordered a metal lilac bunk bed for me 2 daughters, the bed was easy to essemble (read more)
★☆☆☆☆
“Never Again!”
Written on: 29/11/2012 by angrywiganer (1 review written)
I ordered a small bed, mattress, fitted sheet and protector. The bed arrived as planned but the instructions for erecting it consisted of a contents sheet. The fitted sheet and mattress protector have still not arrived eight weeks later and after numerous phone calls where staff promised to "get back to you today" or "we will send them out to you today". Based on my experience, I would avoid this company like the plague and would not recommend anybody to touch them with a barge pole. If... (read more)
★☆☆☆☆
“Terrible quality control & customer service”
Written on: 28/11/2012
STRICTLY BEDS AND BUNKS - Poor quality product finish, badly organised deliveries and shocking customer service! Below is an excerpt from and email I sent this company 6 days ago. In it I describe my experience so far. I had originally received a new loft bed from them with a crisp packet-sized patch of deeply-gouged and splintered bare wood. I called and said that, rather than a refund of the £230 that the bed cost, I'd like a replacement post. Read for yourself: 1. someone had... (read more)
Chrish2605's Comment
Written on: 30/11/2012
We are experiencing disgusting service too from a purchase made in July, 15 e mails (with a automated reply saying it has been received) 20 phone calls promising a call back(never a call back) rude people on the phone when we do call and still a broken bed. I think watchdog is the way forward as so many people are experiencing problems with this company.
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Geordiegirl1's Comment
Written on: 30/11/2012
I have had same experience l shaped loft bed delivered , poor quality and parts missing. Recently the lower bunk collaped with child in it as two bits came apart. Lucky it wasnt the top bunk or chould have been very dangerous. I am going to reprot to trading standards as this company I think are putting childrens lives at risk. I have a child in a loft bunk that i am scared might collapse at any moment.
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Stillbedless's Comment
Written on: 02/12/2012
I agree, Watchdog possibly is the way forward. I have repeatedly emailed and called Strictly Beds and Bunks, and still no joy. It seems quite easy to initiate a Watchdog story. I'll let you know if I take this route...but obviously I'd rather just have the bed! I think I've been pretty understanding - at first I thought it was just a quality control issue with one item (which can happen to anyone, and is easily forgiven), but now I get the impression it is some sort of game...the more you ask, the less they respond.
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Stillbedless's Comment
Written on: 11/12/2012
I'm pleased to report that we finally received the post from Strictly Beds and Bunks and my son is now happy with his new bed. My parents, who assembled it, did say however that if they'd simply followed the instructions it would not be standing because there were essential components that hadn't even been mentioned in the instructions. They just had to figure out where to put them. It seems fine and sturdy now. Not entirely satisfactory, and potentially quite dangerous for anyone who doesn't figure it out for themselves, but it worked out in the end for us, so that's the end of that. Not sure whether it was just a coincidence, but they finally pulled their finger out and got the post to us when I mentioned TV, consumer rights and the directors' (according to a directors' review website) less-than-impressive past.
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★★★★★
“Nice bed frame”
Written on: 27/11/2012
Very nice strong bed frame. The information about bed in the web very help full. Highly recommend. (read more)
Humayun_Kobir's Comment
Written on: 29/11/2012
why is there no user name on this post? surely needs to be verified
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★☆☆☆☆
“Very poor customer service in my experience.”
Written on: 26/11/2012 by cwpaint (1 review written)
On my experience I would advise you to steer well clear of Strictly Beds & Bunks. Although you can get through to them on the phone and the website boasts great customer service I found the customer service to be terrible. Having paid nearly £20 for delivery and having to wait a week the 1st delivery was cancelled by them the morning it was due to arrive. I had to wait another whole week for them to deliver, the night before it is due they tell me my bed is out of stock. Not wanting to wait... (read more)
★★★★★
“Great quality”
Written on: 24/11/2012
Quality bunk beds purchased, delivered when requested, really helpful lady in sales. Good instructions for assembling the beds, except for a couple of part number mistakes. Two of us put the beds together in two and a half hours. (read more)
★☆☆☆☆
“Shocking Customer service and after sales!”
Written on: 21/11/2012 by humayun_kobir (1 review written)
I ordered a bed, they deleivered the wrong bed. I returned it for a refund and now waiting over 6 weeks for a refund. Everytime I call ask to speak to a manager no manager is present to take a call (or return the call). I am told its being processed manually as my card expired, what I dont understand why everytime I call they promise it being done. However a week or two later nothing happens and I call again only to hear the same rubbish excuse. I understand it maybe a manual process but... (read more)
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Showing 41 - 50 of 182 Reviews
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Michmich's Response to ProbablyMike's Review
Written on: 08/02/2013
I am in exactly the same situation. Mattresses in very poor quality, delivered in November and picked up. No refund so far and I am calling and writing emails!
Pkmassam's reply to Michmich's Comment
Written on: 15/03/2013
I am in exactly the same situation having been trying since December for a refund. Let's hope credit card company have more joy ...this company should be investigated by watch dog and closed down pkmassam