Written on: 11/05/2012
Bought a Short Yankee Loft bunk bed which appeared perfect for our 5yr old daughters room. In stock and ready for delivery in days - then after a further weeks delay, the product arrived.. On assembly, instructions very poor and we realised the holes on product had been drilled incorrectly and the threads didn't fit into holes. I reported to the company and they refused to acknowledge the fault. Refuse to talk - only email, but wouldn't acknowledge there was even a problem. It's been 3 weeks since the delivery and still no solution with my daughter sleeping in brothers room and the 'after sales manager' will refuse to take a call and just hides behind email.. Strongly suggest you don't use this company and anyone else with similar problems please report to trading standards as I have done..
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