written by Celestem30 on 09/12/2016
Had 2 electric beds delivered yesterday. The person who i dealt with in Ossett was brilliant. I rang a few days later with a question about delivery and a man talked over me the whole time, had no idea of my problem because he would not listen.
Delivery, arrived when they said,but that was the end of good customer service. They banged doors and wall, made no effort when i tried to be pleasant, did not show me how to work the beds at all. When they went to the van i realised that they had left all the packing, an enormous amount. Care less,worse than that it ranged from " not my job" " put it in tbe bin!" and when i said the reason we needed the beds was because we are disabled and struggle with our household rubbish there was just a blank stare. We were left with the !ot.
Mixed feelings, mostly good from Ossett but the delivery was appalling. We have no guarantee or paperwork of any kind. I would not let that man in my house again which means i cant buy anything else from them. I was left very upset.
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