Sealy Brisbane Super King

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★★☆☆☆
1.5
13.0% of users recommend this

Guest's review of Sealy Posturepedic Pillow Top Divan

“Sealy Brisbane Super King”

★☆☆☆☆

written by on 18/02/2014

I bought this Sealy Brisbane 'flagship' bed 1 year ago and the comfort and support has rapidly deteriorated to the point where I am now getting sciatic nerve problems from lower back posture whilst sleeping in this bed, and am seeing the doctor about it (I am young). It also hurts my shoulders as it will not now conform to my slim shape. I am really upset to the point of shock on reading some other reviews of this bed. It was so expensive and came with all sorts of promises from the Salesperson. I have contacted Bensons Beds today and they are sending out a FIRA technician to establish if it is faulty. Reading reviews about this, I am worried that this person will say it is not faulty because it doesn't LOOK so bad, but it has changed hugely since I bought it. The pillow top has sagged on both sides and you can feel that the middle 'strip' has not. My hip goes through the now missing top support and touches the hard sprung base, so that I am out of alignment and always having to toss and turn, even when sleeping on the back and side as professionals advise.

I will now be sleeping in the spare bed until this is resolved. Bensons must not forget that this is a very expensive bed endorsed by a posturepedic body, so this must mean it is not fit for purpose as per the Sale of Goods Act. If they do not resolve this to my satisfaction I will probably take it to court.

  • Orthopaedic Mattress

    Product Type

  • Value For Money

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Ianh73's Comment

Written on: 29/01/2015

Hi, I'm having very similar issues as you with the same product, I would be really interested to know the outcome of your case.
Regards

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Sealybris's Comment

Written on: 30/01/2015

Hello

I had two visits from FIRA over a period of about 1 year and also went through the laborious task of applying to the Furniture Ombudsman, who Bensons are also members of.

Regrettably, the FO did not take any of my evidence as being 'material' even though I quoted plenty of good consumer stuff like the principles of the Sale of Goods Act. They just relied on the FIRA reports saying the sagging was 'within tolerance'. The only way to counter this is for me to hire some other specialist at my expense to try to oppose this shoulder shrugging response from these 'independent' bodies. They seem to be colluding to prevent justice. I don't know where to start and for the time being have given up. It is sad that we spend so much on these products which are designed to be unimpeachably perfect and high quality, and are treated like an annoyance when we complain that the quality has reduced, and very fast. I would not have minded if this was 20 years later, but it was less than 1 year later.

Interestingly, for this type of bed, they allow higher maximum sagging tolerances, as it is a pillow top, and the level increases each year, e.g. 1 cm for 1st year, 2cm for second year or whatever the figures are. Mine was not that far off being 'intolerant' even on their scales. So I might try again with FIRA before 6 years is up from the purchase date.

They just do not appreciate that the WHOLE pillow top has sagged and thinned out, not just the sleeping dips, meaning that the supports has transformed for the worse across the whole bed. I have had better beds years older than this Brisbane that were much cheaper, still fully pocket sprung, and which show no obvious sagging or dipping to date.

Good luck!

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