written by on 23/03/2014
A little over 4 years ago I contacted a Satbed representative to be sure this was the bed for me. He guaranteed I would love the bed and it would help my arthritis. They only deliver to the sidewalk so I had to pay another $50. and beg the delivery man to bring it to my front door, no my room. Of course my rep. told me they would bring it into my home for a few dollars. After about 30 days my sister saw a drop at the edge of the bed and I never felt comfortable so I called to let them know I was returning it. I was told it took 8-10 weeks to get the feel of the bed. I agreed to try it a little longer, but during that time my mom got ill and when I called to make the return I was past the trial date. My complaints went unanswered until I was contacting the BBB. I RECEIVED A NEW AIR CHAMBER TWO YEARS LATER,BUT NOT THE ONE I HAD PURCHASED. This did not help with the edge that was falling apart. Within 1 year the switch on the chamber became detached and they want $400. to send me a new chamber. I spent over $2000. for a bed I tried to return and just being a little late due to an illness they got me. SHAMEFUL.
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