Monster Beds Reviews - www.monsterbeds.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Dont trust them”

Written on: 10/03/2015 by AliaGeorge297 (1 review written)

Ordered a mattress, took my money but didn't deliver. Phone on permanent answerphone and do not reply to emails… Read Full Review

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★☆☆☆☆

“Slow Delivery and Poor Customer Service”

Written on: 07/03/2015 by Kernow99 (1 review written)

I ordered a mattress on 18 Feb, online, and payment was taken from my bank on 19 Feb. The following week as there was no sign of delivery I emailed to be told the mattress was being made to order - so MonsterBeds do not have items in stock they advertise for sale. On 2 March I telephoned as still no sign of mattress and I was told it was with the courier - I told them that their website is misleading as it says delivery in 3 - 5 days! So that was 4 days ago, how long does it take to deliver a… Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 06/03/2015 by Ciara395 (1 review written)

I don't usually write reviews but this company need to be named and shamed - no one should use them! I spoke to someone from the customer services team before placing my order and explained that I needed a quick delivery if this was possible, they said this was fine as both my items were in stock and that I would be in receipt of all my items within 3 days, perfect... or so it seemed. The 3 days came and passed and I had still received nothing, 2 days after that I tried contacting Monster… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 02/03/2015

This is the worse company in the world !!! Bed was in awful condition, customer services is outrageous. I still haven't been refunded for the item even though it was collected three weeks ago after a month of going back and forth with the company. Please dont use this company as they shouldn't be trading !!!!… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 20/02/2015 by kiersinclair (1 review written)

I emailed in December 2014 in order to raise concerns with customer service that the bed was faulty. Initially the response was that the bed had been “misused” and therefore was not eligible for repair or replacement. This decision was made without any investigation by the manufacturer or MonsterBeds.co.uk, other than the brief description of the fault I outlined in my original email. This immediately concerned me as it seemed dismissive of the problem. Further to this I was asked to have… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 18/02/2015 by Flynn472 (1 review written)

Bed was not delivered on day company said it would be so had to cancel order on 22 December in order to obtain a replacement in time for holiday. Since then been trying to get my money refunded. Twice been promised repayment in emails but nothing received! This company completely ignores the Consumer Contacts Regulations, does not respond to emails or voice messages. I am still awaiting my refund. My advice is to avoid this company in case you need to cancel or get them to deal with a faulty… Read Full Review

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★☆☆☆☆

“dont buy!”

Written on: 15/02/2015 by Benjaminb468 (1 review written)

still waiting for bed ordered 23rd jan. had day off work for delivery. nothing! impossible to contact them or xdp their courier… Read Full Review

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★☆☆☆☆

“Wooden Bed Frame snapped after 13 months.”

Written on: 15/11/2014 by julie561 (4 reviews written)

I bought a small double white faux leather bed with wooden frame and mattress. A slight hiccup that the bed arrived but not the mattress - but the matter was quickly sorted and I was happy - I wrote a very positive review. 13 months later the wooden bed frame suddenly snapped. When we had a look there was a knot in the wood where the frame had snapped, which would explain why the wood frame was weak. As the guarantee is only for 12 months, I accepted it was unlikely a replacement would be… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 15/08/2014 by jhangir (1 review written)

This is pathetic i have been waiting for my daughters bed since the first 1st of august they said it was the next day delivery so i waited the next day to see if the bed came when the bed came it was the wrong delivery so rang up they didn't answer three times then we rang up the next day they said to send the wrong package to the email they took ages ages to reply.The still took the money out of my account !!! This is the last time i order anything on this website!! rubbish !!!! HATE THIS… Read Full Review

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★★★★★

“excellent”

Written on: 03/08/2014 by RaymondO'Leary (1 review written)

this is the second time that i have always a bed from monster beds hi Both excellent service also10 out of 104 customer service… Read Full Review

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★☆☆☆☆

“Will Never Use again”

Written on: 24/07/2014 by Jacquelinem227 (1 review written)

Abosolutely terrible service. This is the second time i have used Monster Beds and on both occasions neither beds arrived on time. The first was a guaranteed next day delivery which we received over a week later. The current order is going on 4 weeks late with the delivery date continually getting moved back. I am shocked at the service and blatant lies on delivery times stated on the website. … Read Full Review

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★☆☆☆☆

“Beware buyer!”

Written on: 26/06/2014 by Damari217 (1 review written)

I never, ever write a review however I am compelled to if it saves someone else experiencing the same problems with Monster beds as I am. I ordered a bed from them but had to cancel almost immediately as they couldn't deliver it quickly enough. Over three weeks, and several calls chasing, later, I am still awaiting my refund. I have just had a very rude girl on the phone who wouldn't even let me speak when I offered my disgust at their 'up to 30 days before they might refund'… Read Full Review

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★★★★★

“good service”

Written on: 17/06/2014 by traceymuffitt (1 review written)

I dont usually bother to write reviews as I dont think people actually read them but after seeing all the negative feedback on this site, I felt I had to. I needed a bed and a mattress and so after a lot of research, I bought both products off monster beds. I had lots of questions and the staff were very helpful and knowledgeable about the products and gave me the confidence to order the products I wanted. Although an all day delivery slot is a pain as it means waiting about all day, its not… Read Full Review

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★★★★★

“Great Value and Excellent Service”

Written on: 16/06/2014 by evAyers322 (1 review written)

We spotted this bed in a local store but were put off by long delivery times and a £20 delivery charge being only 3 miles away from the shop. We found Monster Beds on Google and made a £60 saving on the bed plus a £20 saving on delivery charge. We were contacted the day after placing an order and the bed was delivered the following day as stated. Everything arrived in perfect condition, with clear and easy to follow assembly instructions. Couldn't be more pleased and would definitely use… Read Full Review

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★☆☆☆☆

“still letting customers down after 4 years”

Written on: 13/06/2014 by 465Neville (1 review written)

This company is a nightmare when I was pregnant they sold me a faulty bed and didn't help at all.In the end I had to get the local carpeter to make the bed stronger THIS COMPANY NEEDS TO BE CLOSE DOWN… Read Full Review

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★★★☆☆

“Beware pricing”

Written on: 23/05/2014

I ordered a fold up bed recently thinking it would be the best price I could find. True to their promise the bed arrived the next morning. I normally research prices prior to ordering but failed to on this occasion. I found the bed £16 cheaper at Tesco direct and even though Tesco had a discount, their original price was still £13 cheaper than at monster beds. I emailed the company immediately but they failed to respond. Reading terms and conditions they will only beat the price if you… Read Full Review

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★☆☆☆☆

“Dear Me.”

Written on: 22/05/2014 by uePeck32 (1 review written)

My wife and I ordered and faux leather bed frame for our son and daughter in law, which turned out to be a massive mistake. Assuming (wrongly) the company was successful enough to operate a six to seven day working/dispatch week ordered the bed on Saturday. Having waited in all day on Monday my son still had no bed, I called the company to be told that orders placed on Saturday don't make it on the system sometimes until late Monday, why I do not know. So Monday no bed frame, but was promised… Read Full Review

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★☆☆☆☆

“Failed delivery”

Written on: 19/05/2014 by juHolden251 (1 review written)

I ordered a divan base form Monster Beds. The delivery company rang to arrange delivery but they could not give me any indication when during the day it may be. So I took the day off work and waited in all day. By 5.30pm they had not arrived. I had no contact details for the delivery company and Monster Beds ere closed. I emailed Monster Beds and was told the delivery company should have called me as they had failed to put my divan on the lorry for delivery. I said the bed would now need to… Read Full Review

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Rochelle.woods.14's Comment

Written on: 02/07/2014

This does not fill me with confidence as the same thing happened to me yesterday and I have sat in waiting all day today and still no bed or contact from anyone... After seeing these reviews I have to say I am worried! :-(

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★☆☆☆☆

“Twice Failed Delivery - Disgusting customer care”

Written on: 29/04/2014 by GTyman (1 review written)

I have ordered 2 items from Monster beds now, one was a 'firm' matress which clearly was not 'firm' which I had to return and after 2 weeks of failied collections they finally collected it, no apology for the time take off work or reason for the failed collections. I have recently ordered a single matress and have had 2 failed deliveries after having spent two days waiting for this to be delivered on the agreed occasions. I chased 3 times by email to then chase by phone only to be told by… Read Full Review

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★☆☆☆☆

“Do not buy beds from this company- Very poor quality...”

Written on: 06/02/2014 by PoliR (1 review written)

I bought 3 beds from this company which they broke after few months and despite I have written to them many times to ask for a refund or replace the 2 faulty beds, I still have not heard from them, my last correspondence 26/11/13. Do not waste your money in these rubbish beds. Poor quality and even worse customer service, I am so upset I had to deal with this company… Read Full Review

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