Monster Beds Reviews - www.monsterbeds.co.uk

Click here if this is your business
★★☆☆☆
2.4 / 5
33% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Monster Beds www.monsterbeds.co.uk - Ask a question now

Media Gallery for Monster Beds www.monsterbeds.co.uk

Monster Beds www.monsterbeds.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Beware buyer!”

Written on: 26/06/2014 by Damari217 (1 review written)

I never, ever write a review however I am compelled to if it saves someone else experiencing the same problems with Monster beds as I am. I ordered a bed from them but had to cancel almost immediately as they couldn't deliver it quickly enough. Over three weeks, and several calls chasing, later, I am still awaiting my refund. I have just had a very rude girl on the phone who wouldn't even let me speak when I offered my disgust at their 'up to 30 days before they might refund'… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“good service”

Written on: 17/06/2014 by traceymuffitt (1 review written)

I dont usually bother to write reviews as I dont think people actually read them but after seeing all the negative feedback on this site, I felt I had to. I needed a bed and a mattress and so after a lot of research, I bought both products off monster beds. I had lots of questions and the staff were very helpful and knowledgeable about the products and gave me the confidence to order the products I wanted. Although an all day delivery slot is a pain as it means waiting about all day, its not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Value and Excellent Service”

Written on: 16/06/2014 by evAyers322 (1 review written)

We spotted this bed in a local store but were put off by long delivery times and a £20 delivery charge being only 3 miles away from the shop. We found Monster Beds on Google and made a £60 saving on the bed plus a £20 saving on delivery charge. We were contacted the day after placing an order and the bed was delivered the following day as stated. Everything arrived in perfect condition, with clear and easy to follow assembly instructions. Couldn't be more pleased and would definitely use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“still letting customers down after 4 years”

Written on: 13/06/2014 by 465Neville (1 review written)

This company is a nightmare when I was pregnant they sold me a faulty bed and didn't help at all.In the end I had to get the local carpeter to make the bed stronger THIS COMPANY NEEDS TO BE CLOSE DOWN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Beware pricing”

Written on: 23/05/2014

I ordered a fold up bed recently thinking it would be the best price I could find. True to their promise the bed arrived the next morning. I normally research prices prior to ordering but failed to on this occasion. I found the bed £16 cheaper at Tesco direct and even though Tesco had a discount, their original price was still £13 cheaper than at monster beds. I emailed the company immediately but they failed to respond. Reading terms and conditions they will only beat the price if you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dear Me.”

Written on: 22/05/2014 by uePeck32 (1 review written)

My wife and I ordered and faux leather bed frame for our son and daughter in law, which turned out to be a massive mistake. Assuming (wrongly) the company was successful enough to operate a six to seven day working/dispatch week ordered the bed on Saturday. Having waited in all day on Monday my son still had no bed, I called the company to be told that orders placed on Saturday don't make it on the system sometimes until late Monday, why I do not know. So Monday no bed frame, but was promised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Failed delivery”

Written on: 19/05/2014 by juHolden251 (1 review written)

I ordered a divan base form Monster Beds. The delivery company rang to arrange delivery but they could not give me any indication when during the day it may be. So I took the day off work and waited in all day. By 5.30pm they had not arrived. I had no contact details for the delivery company and Monster Beds ere closed. I emailed Monster Beds and was told the delivery company should have called me as they had failed to put my divan on the lorry for delivery. I said the bed would now need to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rochelle.woods.14's Comment

Written on: 02/07/2014

This does not fill me with confidence as the same thing happened to me yesterday and I have sat in waiting all day today and still no bed or contact from anyone... After seeing these reviews I have to say I am worried! :-(

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Twice Failed Delivery - Disgusting customer care”

Written on: 29/04/2014 by GTyman (1 review written)

I have ordered 2 items from Monster beds now, one was a 'firm' matress which clearly was not 'firm' which I had to return and after 2 weeks of failied collections they finally collected it, no apology for the time take off work or reason for the failed collections. I have recently ordered a single matress and have had 2 failed deliveries after having spent two days waiting for this to be delivered on the agreed occasions. I chased 3 times by email to then chase by phone only to be told by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not buy beds from this company- Very poor quality...”

Written on: 06/02/2014 by PoliR (1 review written)

I bought 3 beds from this company which they broke after few months and despite I have written to them many times to ask for a refund or replace the 2 faulty beds, I still have not heard from them, my last correspondence 26/11/13. Do not waste your money in these rubbish beds. Poor quality and even worse customer service, I am so upset I had to deal with this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware of poor quality beds and mattresses ”

Written on: 01/12/2013 by Terra2013 (1 review written)

I bought a small double Titan bed (made by Appollo Beds) who are the main suppliers of monsterbeds.co.uk. All was well for a couple of months and then the mattress just collapsed. I had to email them photos etc and they agreed to change it. However the one they swapped it with has now collapsed only five months later but in trying to get a refund they've now quoted trading standards law at me and said that their one year guarantee (which in itself is horrendous as you don't expect a £339 bed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor Delivery & Service”

Written on: 25/10/2013

I ordered a bed from Monster Beds, who promised next day delivery for items ordered before 11.30am. My order was placed in the afternoon and so delivery was agreed for the 2nd day. However actual delivery took place on the 3rd day resulting in a waste of both time and money for me. Monster beds are refusing to take any responsibility and are not prepared to reimburse anything for their failure. My suggestion would be to buy from another supplier as I will do going forward… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service good quality item”

Written on: 28/09/2013 by Chriscbf (3 reviews written)

Recently purchased an ottoman bed from monsterbeds. Excellent customer service & very fast delivery, I placed my order in the evening and got a call to check all the details the day after from a lady who obviously knew her stuff, very polite. The bed arrived very quickly, it took a little while to assemble but is well made and very solid when built so should give years of service....The storage space under the bed is very welcome and/usable. I looked at the exact same bed, all baring the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Customer Service Staff very good and bed is very good”

Written on: 16/09/2013 by julie561 (1 review written)

Ordered a small double bed from Monster Beds for our daughter. The bed frame arrived but not the mattress. Rang customer service staff - they were very good and confirmed the mattress & frame should have arrived together. Not to worry, they would follow up the missing mattress and send me a replacement immediately. The replacement mattress arrived very quickly within 2 days. When I opened the plastic I noticed what seemed a 'stale' smell. I rang the customer service who advised it is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bed defective and 4 weeks later still no refund”

Written on: 29/04/2013

The Maya 4'6 Double Waxed Pine Wooden Bed Frame delivered to me broke within 4 hours of being assembled (and it took over three hours to put together). Just more than 4 weeks later, and still no refund from and emails either being ignored or being strung along by their customer service team. Whilst I accept that products can sometimes be defective, I would not recommend this company on my experience of their customer service alone. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great Value and Speedy Service”

Written on: 14/03/2013 by SilverSurfer54 (3 reviews written)

My wife and I have just purchased a divan bed from this company and received the item within four days of placing the order. No delivery charge, immediate email confirmation of order advising delivery within 7 - 10 days, stating that we would be contacted by the delivery agent to arrange convenient delivery time. Delivery agent contacted us by telephone the following day and advised next day delivery.."early if that's ok with you?" I said no problem, early is good for us...and the bed arrived… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview