written by Alvini1976 on 12/06/2016
We were very pleased with our first mattress about four years ago and then recommended, and people
bought from you.
For another bedroom we thought we would buy the same again, but was told it had been discontinued. We ordered
another mattress which they said was the equivalent to that one - but it was not, very hard, worse than the
Silent Night 7 zone. The smell is awful and have to keep opening the windows to let the smell out.
Must be the rubber used and they say it's better than the previous one.
As rated by our community of reviewers
Mfwcustomerservice's Comment
Written on: 05/07/2016
Good morning.
We are sorry to hear that you had a bad experience with your recent order. Hopefully you called and we sorted the matter out for you. as we do a 60night trial so if you are unhappy with the mattress you are in the right to exchange this for another mattress that you prefer.
Best wishes.
Becky.