no customer care

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Mattresses World - www.mattressesworld.co.uk
★★☆☆☆
2.3
34.0% of users recommend this

Guest's review of Mattresses World - www.mattressesworld.co.uk

“no customer care”

★☆☆☆☆

written by on 11/04/2014

I ordered two mattresses which came on the selected day which was great. The item packaging was not damaged so I accepted delivery. however when we unrolled one of the mattresses, it had a zip fastening missing and an unravelled zip( the cover) and some dodgy mattress filling was showing! The long edge at one side had a strange sloping side with some springs missing...actually both sides are sloping but the middle is plump! It's for a single bed, so you wouldn't be able to sleep on it comfortably.We didn't bother opening the second mattress! I've sent two emails as they will not answer the phone to arrange a collection ( i've been on the phone for over 12 minutes on three occasions at different times of day). They also haven't replied to my messages. No one wants to deal with it! I am appalled at how any company can get away with this. Watch Dog and trading Standards are my next port of call!!!

  • Memory Foam Mattress

    Product Type

  • Value For Money

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