Loaf Reviews - www.loaf.com

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★★☆☆☆
2.4 / 5
From 9 reviews
33% of users recommend this
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Latest Reviews

★★★★★

“recommended company”

Written on: 13/02/2015 by KathrynWoodard119 (1 review written)

I'm really pleased with my Coco bed. Made several visits to their showroom. Staff were helpful and nice, and I was happy to use a local company. Bed was delivered on time by helpful delivery men who covered their shoes before walking on my carpets. Bed looks wonderful and feels very sturdy, Im impressed with the quality, would certainly be happy to use again and recommend to others… Read Full Review

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★★★★★

“Woody bed., perfect comms and delivery. ”

Written on: 09/02/2015 by Quinna261 (1 review written)

Couldn't have asked for a better service. After reading past reviews I hope everyone receives the A1 service we've just received. 2 weeks after ordering and numerous incoming emails and texts advising on progress and delivery dates, including the 1 hour away text, the bed has arrived and was assembled swiftly with no fuss or mess.. I thought an excellent touch was the delivery guys wearing over shoes.. really thoughtful. The beds a joy to look at with larger than expected storage draws and… Read Full Review

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★★☆☆☆

“Good design doesn't make up for flawed service ”

Written on: 09/02/2015 by AshtonMcDaniel (1 review written)

we were very pleased to learn that our flapper table would arrive within 2 weeks of ordering. When it arrived, it was certainly beautiful but hugely cracked and unusable. Delicate wood had not been checked before leaving the factory. Customer services arranged to exchange for a new product - after a 2 week wait. Second table arrives - also broken. Check your products before shipping. It's very simple. Credit to customer services, but they're m being let down by overall poor quality and little… Read Full Review

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★★☆☆☆

“Very disappointing!!!”

Written on: 29/01/2015 by Loopy-Lou56 (1 review written)

We waited 3 months for a Clementine bed, it was the only one that would fit in the cottage we moved into. The bed itself is lovely design, but the headboard had a stain on , oddly, the delivery chaps( who were very nice and helpful) left the plastic cover on, as 'lads and girls use hair products that stain ? ' when we took the cover off we saw the mark. The footboard had a split but we're told this is normal as part of the distressed look. That accepted, I rang about the stain. After some… Read Full Review

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★☆☆☆☆

“Great products, v poor service - avoid”

Written on: 18/06/2014 by NormalPersonExperiencingPoorService (1 review written)

Ok, ordered bed and bedside tables. Told bedside tables out of stock but bed to be delivered in two weeks. Customer service initially informed the delivery company would confirm delivery 48hrs before, then when called to confirm was told it was 24hrs. When it was explained by me that the delivery address is a distance away and a second home so the delivery date and time were key to avoid a wasted journey etc there was an indifferent/irritated response. Was called a few days later and advised… Read Full Review

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★★★★☆

“Loaf getting better??”

Written on: 07/01/2014 by yachtingwhirl (1 review written)

"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him. - Mahatma Gandhi" For starters, I am not from Loaf, this is a genuine review and I have high expectations of customer service - see above! I ordered a Woody double bed from Loaf. There were slight… Read Full Review

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★☆☆☆☆

“dreadful”

Written on: 02/01/2014 by alisonmccann (1 review written)

I am utterly infuriated and insulted by my experience with Loaf. We intended to buy over a thousand pounds worth of furniture from them but thought we would test the waters with one item first. We ordered a bathroom cabinet which we were told would be available at the end of October. It was not delivered until 20th December and this was after much negotiation with customer service. We made it clear that if we were not in, the item should be left with a neighbour . When we arrived home the… Read Full Review

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★☆☆☆☆

“Very disappointing and very expensive”

Written on: 29/07/2013

All I can say is thank goodness my dealings with this company are over. I should have known not to deal with them from the beginning as even when we were browsing round the shop there was no one to speak to or ask questions. Once we’d chosen our sofa we were made to pay for it in full upfront with the expectation it would be delivered in 4 to 6 weeks. After 4 weeks I’d heard nothing so called them and got told it was going to be another 2 weeks. That was within the time they originally said… Read Full Review

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★☆☆☆☆

“Expensive but poor”

Written on: 04/04/2013

Loaf sell themselves as a company of quality goods and excellent customer services. Unfortunately in our experience they have been anything but. My wife and I have just finished building a new house on the coast in Wales and thought we'd treat ourselves to a new bed. We thought about buying a mattress too but were concerned about buying the correct one online, so we called them. After a long discussion about our options we chose a firm mattress for my back. Unfortunately their 'firm' isn't very… Read Full Review

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Deedee117's Comment

Written on: 14/02/2015

Sorry, but no company will take back a mattress that has been slept on, unless it is faulty.

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