Loaf Reviews - www.loaf.com

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Latest Reviews

★☆☆☆☆

“Cloud chaise - DO NOT ORDER”

Written on: 24/12/2016 by MichelleHogg (1 review written)

My husband and I (with 2 children in tow) had at least 2 visits to the Loaf store in Battersea where the staff were brilliant! We sat on a Cloud corner sofa which was a sofa bed and were advised that our sofa would feel different because we weren't ordering the sofa bed. Having spent 16 years working for M&S, mostly in Home, I completely understood this. The chaise cushion and, in fact, all the cushions are feather.This is actually really comfortable on all the seat cushions BUT, when you come… Read Full Review

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★☆☆☆☆

“A disgrace, they lost my sofa - do not buy from Loaf”

Written on: 18/12/2016 by JolieCaldwell308 (1 review written)

I ordered my sofa almost four months ago and was promised delivery in November (it's now almost Christmas). All looked good until I got a call from the courier saying Loaf had cancelled the delivery - Loaf then claimed the courier had lost it. Turns out they lost the sofa (or so they say) after hours on hold, writing emails and phone calls they promised a temporary sofa while the 'found' the original. We accepted this thinking at least we'll have a sofa for Christmas. This was supposed to be… Read Full Review

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★☆☆☆☆

“Broken promises and terrible service”

Written on: 18/12/2016 by Eric203 (1 review written)

Bought a new bed in November, so we'd have it well before Christmas - even called them at time of order to check it was in stock, rather than risk just a web purchase. Two weeks later, still no contact from Loaf, so tried (and failed) to get a hold of them on the phone. Only after I posted on their facebook page did they contact me ... 3 days later ... to offer a delivery date in January. Appalling - they didn't even try and resolve it. Facebook shows a whole load of people in the same boat… Read Full Review

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★☆☆☆☆

“Don't Bother”

Written on: 08/12/2016 by ctMedina488 (1 review written)

The most wonderful marketing and showrooms but APALLING post order customer service. Weeks of chasing our sofa delivery and still no answers. Don't bother - go somewhere else!!!… Read Full Review

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★☆☆☆☆

“Don't bother ordering from Loaf - totally unreliable!”

Written on: 03/12/2016 by emiliebeard (1 review written)

I ordered some furniture from loaf at the beginning of October, with all items stating they were in stock for delivery in November. I have not heard from them since, despite leaving answer phone messages, sending emails and attempting to get through to them on the phone, eventually after waiting in a queue on the phone for 1 HR 45 minutes I finally got through to someone, only to be told they would look into it and promised to call me or email me to confirm but surprise surprise I have not… Read Full Review

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★☆☆☆☆

“Loaf Service Review”

Written on: 02/12/2016 by smiles4889 (1 review written)

I went on loaf.com to buy a tv unit. Their website said that the unit was out of stock but that it would be coming in to stock in mid November. The unit actually went back in to stock very early November and despite me still checking the website every day, it sold out in around 1 hour and then the website said that it would next be in stock in mid December. I telephoned the company and was put on hold on a line that charges a lot of money for over an hour. Once I got through they said they were… Read Full Review

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★☆☆☆☆

“Is anybody there?? ”

Written on: 28/11/2016 by Saraha1234 (1 review written)

Ordered a bed Base 5 weeks ago. Had to chase myself to a contractor to get a date after hearing nothing. Set up a date and time, wasn't delivered (no phone call to let me know). Finally managed to get hold of delivery company being put on hold 10-15 minutes at a time, no apology just said loaf hadn't delivered it to them. No response from loaf and can't get through to them on hold for 10 minutes then onto answerphone, I don't care you have a 'pesky new phone system' (how condescending when you… Read Full Review

By Loaf.com

Written on: 30/11/2016

Hello,

Thank you for taking the time leave your review. I am extremely disappointed to learn of the service you've experienced, this is absolutely not on and we will put this right.

We want you to receive your Loaf item you've waited for as promptly as possible! So please rest assured we will fix this. I'm afraid we cannot find your details from this review, please can you send over an urgent email to us and we will get right on it!

Best wishes, Julie

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★☆☆☆☆

“Waste of time and money”

Written on: 20/11/2016 by Ogleux495 (1 review written)

They are quick to take your money but a month past ordering the item and we still haven't received it, it was supposed to be delivered 3-5 days later. They fail to manage the situation and it is us that have chased for explanations at every stage. Their phone system and email system is rubbish as you can never get through to them and if they do call you back it is at least 2 days later. The customer service person titled the 'Head of Loveliness' lacks substance and any customer service skills… Read Full Review

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★☆☆☆☆

“No Communication No Sofa”

Written on: 18/11/2016 by Fitzsimmons1975 (1 review written)

We ordered a Crumpet sofa on the 20th September, we were told delivery would be made mid November, we accepted this but made the point it couldn't be any later as we were expecting a baby early November. We have heard nothing despite leaving voicemail messages on their frankly rubbish phone system, no response to the email sent either. Not acceptable service for an item that costs two and a half grand paid in advance. I wonder if John Lewis customers are receiving the same service? Perhaps… Read Full Review

By Loaf.com

Written on: 22/11/2016

Hi,

Thanks for leaving your review.

We're really sorry that you've been having trouble reaching us. We have a pesky new system installed, which has created a backlog of issues which we're working through and has resulted in extremely busy phone lines. We really don't mean to cause issues for our customers and want to get things resolved swiftly.

Best wishes,
Karen

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★☆☆☆☆

“'We'll get back to you' means absolutely nothing to Loaf”

Written on: 10/11/2016 by qhHampton174 (1 review written)

We bought a Sofa for £2500 from Loaf and were called about a month later and it was scheduled in for delivery. The day of the delivery we received notification the driver would be with us mid morning. The driver then called to say he was an hour away. 20 minutes later my husband received a call to say there had been a mistake and they didn't have our sofa but it would be with us in about a month. There was a limited apology and no further dates or information was given. The delivery team… Read Full Review

By Loaf.com

Written on: 22/11/2016

Hi,

Thanks for taking the time to leave your review. We really are sorry that this has happened and want to get this sorted as soon as possible for you.

We're having a little trouble locating your order through the details provided in your review. Please contact us, so one of the team can look into this ASAP!

Best wishes,

Karen

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★☆☆☆☆

“Totally shocked and appauled”

Written on: 16/10/2016 by Stainesalbion (1 review written)

We have taken delivery of 4 items from loaf, fri 14/10/16 (yesterday) totalling 7300.00+after waiting almost 9 weeks. Every item was damaged on delivery and refused by us. Some of the damage may have been caused during transit? But who knows? If loaf used their own delivery methods instead  sub contractors, in this case wincanton deliveries. Then maybe the operatives would take more care of the items and have more respect for peoples homes..some of the Stitching to the seat cushions is already… Read Full Review

By Loaf.com

Written on: 17/10/2016

Hi,

Thanks so much for leaving your comments.

We're so sorry that you've had such trouble with your order! This is beyond the service we want our lovely customers to experience. One of our Loafers is urgently on the case and will get this fixed pronto!

Please keep an ear out for our call.

Best wishes,

Sophie

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★★☆☆☆

“Rubbish design”

Written on: 06/05/2016 by knWilson150 (1 review written)

Has anyone purchased the loaf atticus sofa? It is impossible to sit comfortably on and the seat cushions are far to heavy and basically slide off and the back cushions squidge down to nothing. It looks like it's 10 years old well worn out even though it's only 6 months old! Just wondered other people's view on it?… Read Full Review

By Loaf.com

Written on: 07/06/2016

Hi,

Thanks for taking the time to leave us your feedback. We're very sorry that you're having trouble with your sofa, this isn't what we like to hear. All our sofas are stuffed and stitched with love and we want all our lovely customers to be happy.

My name is Julie and I'd like to have a chat with you about this. I need a little more help finding your order details so if you could give me a buzz, I'd be happy to help.

Best wishes,

Julie
Head of Care

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Harveyspringers's Comment

Written on: 16/01/2017

We have had a Loaf Atticus sofa for the past month and I would agree with all the comments above. I am not a big person (8 stone) but after sitting on it for half an hour, all of the feathers have fallen forward so that the seat cushions are falling off, and the back cushions have squished down flat. Every hour or so you need to take all of the really heavy cushions up to 'plump them up' so that you can sit down properly. It looks a mess, nothing like the photos on the website. I will be requesting a refund - it was such a lot of money, which I would happily have paid for a comfy sofa which looked like the ones on the website. Completely rubbish design.......

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Harveyspringers's Comment

Written on: 16/01/2017

We have had a Loaf Atticus sofa for the past month and I would agree with all the comments above. I am not a big person (8 stone) but after sitting on it for half an hour, all of the feathers have fallen forward so that the seat cushions are falling off, and the back cushions have squished down flat. Every hour or so you need to take all of the really heavy cushions up to 'plump them up' so that you can sit down properly. It looks a mess, nothing like the photos on the website. I will be requesting a refund - it was such a lot of money, which I would happily have paid for a comfy sofa which looked like the ones on the website. Completely rubbish design.......

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★☆☆☆☆

“Good product - terrible service”

Written on: 10/10/2015 by biSchroeder332 (1 review written)

Following a month long wait for the mattresses (although I was aware of the 'out of stock' situation) it was finally delivered. However, the slot I was given for delivery was from 10:15am to 11:15am. I fully appreciate that given the traffic in London, this is not always feasible, however, after arranging to be at home for the delivery, the two mattresses did not turn up until 7pm that evening! A simple phone call or text would have been sufficient to keep me informed (any other delivery… Read Full Review

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★☆☆☆☆

“Abysmal customer service. Avoid at all costs if buying...”

Written on: 26/09/2015 by 194Sparks (1 review written)

Some of the worst customer service I've ever seen - at the most senior levels. Treat customers with contempt, and falsely advertise lead times. Order £5k worth of stuff. A week after I ordered Loaf emailed to tell me that they didn't have the material needed to produce my sofa, and instead of taking 6-8 weeks (which is STILL advertised on the website despite them knowing it can't possibly be met), it would now take 11 weeks. Which means I move into a new flat and have nowhere to sit. They… Read Full Review

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★★☆☆☆

“Awful customer service”

Written on: 16/08/2015 by CadeMcDougall287 (1 review written)

I have had three bad experiences with Loaf in the last 6 months 1. I had a bed delivered that was meant to be assembled. The delivery driver refused to do so because he couldn't park his large truck right outside my house (like many loaf customers, I live on a permit parking street in London, it is impossible to guarantee 3 spaces available outside my house. no other delivery company has an issue with this) 2. I ordered a zinc topped table that bubbled in the sun. They agreed to replace it… Read Full Review

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★☆☆☆☆

“Style no substance”

Written on: 28/07/2015

Unless you want to cover it in plastic so it never gets disturbed, do not buy a loaf sofa. They are so impractical they should come with health warnings. Our vintage linen Crumpet loaf sofa looked lovely but it cannot withstand any normal usage. Any substance, even water, stains it and cannot be cleaned off without damaging the fabric. Loaf's advice that the sofas should be dry cleaned was proved wrong when we had a professional dry cleaner in to do this and it didn't work. So we were left with… Read Full Review

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★★☆☆☆

“Not a customer focused company”

Written on: 01/05/2015 by Ellieh124 (1 review written)

Loaf seriously need to improve their customer service. Firstly money was taken from my account two months before the product was delivered to me - I would normally expect payment to be taken upon despatch of an item. Product when arrived was ok but far larger than anticipated and not expected standard for the cost. My builders were unable to fix the product where planned. When I enquired about a refund this was not possible, but they were very inflexible and also refused to offer an… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 22/04/2015

Wanted to return an item a date was arranged waited in all day no one came no one contacted me I had to contact them no one apologised just made a new date I ordered a sofa when it was delivered they left the wrapping this was supposed to be removed I could go on the service is dreadful… Read Full Review

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★★☆☆☆

“Customer service needs improvement”

Written on: 08/04/2015 by KylaCopeland265 (1 review written)

We ordered a sofa from Loaf. We arranged for the sofa two be delivered to our international shippers as we live abroad. We also told Loaf (repeatedly) that this was being shipped abroad. Sofa arrived filthy with damaged legs. This was due to the poor protection Loaf provided and a lack of wrapping. I complained but they don't seem to care. Pleased with the sofa though. Seems pretty robust and good quality. However, this is not enough to make me order something again from again. … Read Full Review

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★☆☆☆☆

“where do i begin ”

Written on: 27/03/2015 by family11 (1 review written)

The worst company with the worst products I have ever seen. Where do I begin? Reclaimed wood furniture comes with splintered edges and a dusty coating which goes all over your clothes and leave the furniture in the house for a few days in the warmth and the wood splits. Lamp shades are poor quality (assuming of course you actually get what you order) and try to get a refund from them and you'll be waiting the best part of a month. Friendly enough staff but they are out of touch with reality… Read Full Review

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