Laybrook Reviews - www.laybrook.com

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★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“Simply EXCELLENT”

Written on: 23/01/2015 by amish1985 (1 review written)

I came across Laybrook through googling searching adjustable TV beds. There are not many companies providing such beds, and so from the start, I was slightly hesitant as to how the service and bed may be. I have also never brought a bed over the internet, as it is something I would usually prefer to see and test physically for myself. Anyway, I phoned Laybrook for some further details. The sales lady was extremely pleasant, helpful and knowledgable. She knew exactly which bed I was talking… Read Full Review

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★★★★★

“Ideal bed for home care”

Written on: 16/01/2015 by jennyglen (1 review written)

I ordered this bed from Laybrook for my husband who was being discharged from hospital after he suffered a stroke. The whole experience of ordering from Laybrook to the delivery and setting up of the bed went without a hitch.The bed is very well made and very sturdy and pleasant to look at. It is ideal for him to change his position in bed from lying flat to sitting upright. He tells me it is a very comfortable bed and that is the main objective.I would recommend this bed to other home… Read Full Review

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★★★★★

“Stunning Product and Service from Laybrook”

Written on: 16/01/2015 by dottyjones (1 review written)

LA1415527 Superb quality of product. The bed is solid, beautiful mahogany. The service by both office and installations was outstanding. The installations guys were friendly, efficient, patient, and understanding. It was a tight squeeze for the stairs but they persevered and i'm so pleased that they did. Their arrival was prompt (within 10 mins of ETA) and they took due time and care until sorted. Felt completely at ease having them in the house...polite, warm and funny. I would have no… Read Full Review

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★★★★★

“Top class quality and service”

Written on: 15/01/2015 by LA1415650 (1 review written)

I couldn't be more pleased with my new Laybrook adjustable bed. The delivery and set-up was carried out very professionally by friendly staff. I was impressed by the personal service when ordering the bed and also by the many options that allow the bed to be tailored to individual requirements. The mattress is very comfortable and I am pleased with the quality of the product and believe it to be very good value for money… Read Full Review

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★★★★★

“King size adjustable electric bed”

Written on: 15/01/2015 by jimbo1945 (1 review written)

This product arrived on time in readiness of myself and my husband moving into our new apartment, and although the wrong mattresses were sent, within half an hour I had a customer service gentleman ring me to apologize and would issue the correct mattresses, no problems whatsoever. The actual bed and correct mattresses and now in place and I can honestly say it is the best thing I have purchased for a long time, so easy to use and very comfortable indeed. In fact I have gone back to having… Read Full Review

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★☆☆☆☆

“laybrook adjustable beds”

Written on: 21/12/2014 by Brookeo1959 (1 review written)

had a £3000 bed delivered 8 days ago from this company and still havent slept in it, 1st of all my wife had an allergic reaction to the memory foam mattress which made her quite ill and was put onto medication straight away apparantly from the glues used in the manufacturing process, not there fault, but is worth looking into before you buy as the smell is absolutely disgusting on the 2nd night the bed collapsed on my side and i went crashing to the floor, so we phoned laybrook , ok no problem… Read Full Review

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★☆☆☆☆

“allergic glue reaction to memory foam and collapsing bed”

Written on: 18/12/2014 by 208Stephenson (1 review written)

hi just wondered if anyone else has had an adverse reaction to a memory foam mattress? my wife was very ill the same night we 1st used our memory foam mattress apparantley from the glues used in the process after 2 days and the overwhelming smell in the bedroom we decided to put the mattress out into the back garden its been 5 days now and still horrible in there the bed collapsed at around 3ish in the morning and we ended up falling to the floor im disabled and had to spend the next 4 nights… Read Full Review

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★☆☆☆☆

“Accomodatiion of customer!,,, absolutely no flexibilty ”

Written on: 25/11/2014 by Johnowerh (1 review written)

I made a mistake in not realising that the salesperson was not there to help me but to make a sale,so I finished up buying A bed that was wrong for me . Because I was ill after getting the bed I was outside the legal time limit to change the bed I phoned " customer relations" for help I got absolutely NO HELP from a young man who suggested that I should buy another more suitable bed!!!, I JUST PAID £1098 FOR THE BED THEY SOLD ME WHICH I USED ONCE WTH THE PROTECTIVE COVERS STILL ON!!! SO MY… Read Full Review

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★★★★★

“Duel king bed and SD bed”

Written on: 30/09/2014 by Christianfa108 (1 review written)

August 2014 Hi I would like to say a big thank you to the staff at laybrook for their professional help and advice when we brought our king size duel bed and also when we took my dad to buy a bed for himself. They were very helpful in advising us all on what would be best for all of us, and my husband suffered with his back and struggles with getting in and out of bed. But with the rising of the back rest it as really helped. Also with the back rest slightly raised it as also helped with his… Read Full Review

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★★★★★

“Laybrook are wonderful!”

Written on: 08/08/2014 by katdotjuly (1 review written)

A friend needed an adjustable bed so I accompanied her to Bicester to view the products in their showroom. From the moment we entered the showroom (where we were treated to a lovely welcoming cuppa) to the final arrival of the chosen bed, we were impressed by the friendly, informative and helpful attitude of the staff. There was no pressure and we had ample time to try the beds. All our questions were answered clearly, but, again, there was no pressure to buy. My friend made her decision and… Read Full Review

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★☆☆☆☆

“i would never use this company again laybrooks”

Written on: 02/08/2014 by merlin1967 (2 reviews written)

hi every one I bought a bed from in 2012 I had to take them to court I was suscessful using mediation it took a long time to take them to court they changed dates all the time delayed the court they wrote untrue thing about how I was the bad customer mediation can be used at court that normally have a free court welfare section to show you how to fill out court papers as they have to be done in a set way I didn't get a quarter of what I paid for the duel bed with the bed its self and court cost… Read Full Review

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★★☆☆☆

“adjustable bed and matress,”

Written on: 19/05/2014 by hendrika2 (1 review written)

I,m very disappointed with your service, ordered a spring and memory foam matrass and base but just an very poor quality spring matrass arrived(waiting time 3 weeks). rang about it strait away and now after 2.5 weeks have heard nothing. the base doesn,t run smoothly either customer service doesn,t know anything and told me they will in contact sometime and if something is faulty you have to wait for them to be in the area??? the delivery man had already made a note of it and not only that they… Read Full Review

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★★★★☆

“Good service after a misunderstanding”

Written on: 28/04/2014 by zlThornton203 (1 review written)

We ordered a leather eco bed. This is not leather and as it turns out none of the 'leather' beds are unless you place a special delivery. We were initially disappointed when we got the bed as it was not real leather. We contacted Laybrook and they were very nice about it. There was a little scuffing on the bed which we let them know about and this was absolutely not an issue. Good service is in how dissatisfaction is dealt with and Laybrook was understanding and attentive. So if I was not so… Read Full Review

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★★★★★

“MATTRESS ONLY ORDER”

Written on: 17/04/2014

Excellent service from a First Class supplier. Customer service by telephone and email was always knowledgeable, professional, helpful and friendly. Delivery was exceptionally punctual by an engineer who took care to explain the structure of the mattress and how it should be used with my existing adjustable bed. The first mattress that I ordered was a bit too soft and replacement was made easy by the Laybrook staff, with no extra charges despite a delivery distance of over 200 miles. Staff… Read Full Review

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★★★★★

“Service that exceeds expectations”

Written on: 08/04/2014 by 15edgworth (1 review written)

I ordered an electrically operated bed over the telephone and found the information and advice provided, excellent. Moreover there then followed emailed details regarding delivery and once again delivery was made within minutes of the prearranged date and time. Finally the gentleman who installed the bed not only provided details on how to operate the bed but made sure his instructions were fully understood and last but not least cleaned up and removed any and all packing materials before… Read Full Review

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★★★★★

“Adjustable King Size Bed”

Written on: 21/03/2014 by Clarencec483 (1 review written)

we have just purchased a Laybrook bed and found the over-the-phone system an easy way to order. We were very happy with the short delivery time and received the bed on the due date. The engineer who fitted the bed arrived on time and assembled it easily. We are so pleased with the comfort of the bed and the ease of adjustment that we have just purchased a Teasmade so we can sit up and enjoy a cup of tea… Read Full Review

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★★★★★

“laybrook adjustable beds”

Written on: 21/03/2014 by schoolhelper (1 review written)

recently purchased 2 laybrook beds due to ongoing neck problems, they was delivered and installed with the minimum of fuss by a very helpful and friendly chap.The beds are fabulous very comfortable too much in fact like the way they are so easy to adjust, all in all very happy with purchase… Read Full Review

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★★★★★

“Good service! Thanks.”

Written on: 14/03/2014 by SCakebread (1 review written)

Having 'phoned to enquire about a new bed we ordered one the same day. It was rapidly delivered and straightaway we found that as a basic bed it was quite adequate. The hand controller is convenient and easy to use (much more so than our previous one (from a different manufacturer)) and we have now got used to the much faster response to the pressing of the control buttons. Our only gripe was that the 'dead' end of the bed was a 'two-stage' lift action and when I mentioned this, in a… Read Full Review

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★★★★★

“GREAT PRODUCT, GREAT SERVICE”

Written on: 04/03/2014 by GLYNTING (1 review written)

THE WHOLE TRANSACTION , FROM START TO FINISH, HAS BEEN BEEN VERY REWARDING AND I WOULD NOT HESITATE TO RECOMMEND YOUR COMPANY.THE BED ITSELF IS EVERYTHING THAT WE COULD HAVE HOPED FOR, AND THE SERVICE WE RECEIVED WAS FIRST CLASS. THE CUSTOMER SERVICES WERE VERY HELPFUL AND THE MAN WHO DELIVERED AND ERECTED THE BED WAS EXTREMELY PLEASANT AS WELL AS BEING VERY EFFICIENT… Read Full Review

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★★★★☆

“Good bed, good service, good night's sleep”

Written on: 03/03/2014 by DavidABrown (1 review written)

Decided on a quality adjustable bed following a spell in hospital. Liked the Laybrook website, especially the section allowing me to build a bed by adding features and understanding the cost at each stage. One small hiccup was that the delivery vehicle broke down causing a delay. The driver, and the warehouse, did however keep me well informed thus mitigating the problem. The bed was well assembled on delivery and continues to offer me a good night's sleep… Read Full Review

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