Laybrook Reviews - www.laybrook.com

★★★★☆
4.3 / 5
124
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Latest Reviews

★★★★★

“Happy happy customer”

Written on: 04/09/2016 by CalebMedeiros145 (1 review written)

I ordered an Hesticombe bed through the advisor on 12th July and asked for delivery on 8th August. The bed arrived as planned and the guys that installed it were very pleasant and it took them about 35 minutes to put it together and they were very tidy. After the first night of sleeping in my new bed I noticed that the height was different to what I had been advised, so I emailed a lady who passed on the message to him. He rang me the next day and without hesitation said he would order 2… Read Full Review

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★★★★★

“In praise of Laybrook and all of the staff.”

Written on: 27/07/2016 by Sallysuki29 (1 review written)

I would like to start this review by saying how wonderful the staff at Laybrook are. My journey to find a suitable profile bed started on Google. After reading quite a few web sites I was overwhelmed. Then I found Laybrook. The layout of their web page took me to a page showing lots of different beds. Firstly I found the kind of bed I thought would be right for me, A 75 year old disabled senior citizen, the bed being a four foot Dorchester divan. On this page was listed a questionnaire which… Read Full Review

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★★★★★

“In praise of Laybrook”

Written on: 27/07/2016 by qzRussell429 (1 review written)

First and foremost I would like to thank all of the staff at Laybrook for making choosing a profile bed an easy experience. I started out by searching the net for profile beds and found that there are so many suppliers. On landing on Laybrooks web page I saw everything I needed to know all in one place.The set up where you fill in your requirements is very easy to follow and within minutes of me sending in my requirements I received a quote. I then made a call to discuss my requirements in… Read Full Review

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★★★★★

“Excellent company”

Written on: 26/07/2016 by lesliec (1 review written)

Great service from start to finish. The sales lady was polite and certainly new her subject. The bed was delivered three weeks later as promised. Unfortunately the firm mattress I ordered proved to be too firm, no worries, customer services cheerfully agreed to exchange it and have it ready for me to collect on Monday, which I did. I shall certainly be using them in the future. … Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 13/07/2016 by Marley376 (1 review written)

Service was excellent pre sale. Once my deposit was taken the service stopped. Staff promised 2 to 3 weeks for delivery. They knew I have a spinal condition & after 4 weeks I warned them we were running out of time as I have a major spinal surgery booked in a few weeks time. No one was even slightly concerned as to why the order was delayed or could explain what the hold up was but assured me it would be on it's way v soon. 8 weeks later after being promised it will be next week, then the… Read Full Review

Jenix31's Comment

Written on: 08/08/2016

laybrook are based in Bicester, Oxfordshire and make the beds on site from standard parts. I have an unused Laybrook double bed cost £3000. My wife died before using it. They refuse to take it back.

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★★★★☆

“Excellent service from a "honest" company”

Written on: 09/07/2016 by topcatespana (1 review written)

About 3 years ago we approached the company with a general enquiry regards electrically operated beds. We were referred too a comprehensive truly detailed description on the internet. Being satisfied with this we then made arrangements to visit the factory where we were made most welcome. Before any business was conducted on our arrival we were offered coffee, a nice gesture. First impressions of the "showroom" were not I must say impressive. However, do not let that put you off frills mean… Read Full Review

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★★★★★

“Replacement mattress”

Written on: 06/07/2016 by Olsonfl138 (1 review written)

The bed was delivered on time, but I thought the mattress I had ordered (medium) would be too soft for me. The installer said "no problem" try it for a few days and as long as you let us know within 7 days we will replace it. I decided I wanted a FIRM mattress after just 3 days and advised Laybrook. They immediately ordered a replacement for me and this was delivered promptly… Read Full Review

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★★★★★

“Wonderful choice and service”

Written on: 05/07/2016 by crystalman86 (1 review written)

We both have back problems and have had posture sprung, water and memory foam beds which all worked at the time. Now we are older, the next stage was possibly an adjustable bed, and I found Laybrook's website via Google. Their brochure and website particularly are very thorough and offer an extensive range of options, so you in effect choose your own specification. From the Isle of Wight we visited their factory/showroom, and were very impressed by the sales lady who was very… Read Full Review

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★★★★★

“Perfect in every way!”

Written on: 27/06/2016 by Lescurry (1 review written)

Excellent site where you can see probably the best range of adjustable beds available. We loved the fact that you could build your own quote without fending off pushy sales staff. A confirmation email arrived quickly, and on the strength of that and first class advice on the phone we duly ordered our bed. It arrived on time and was assembled and installed perfectly by the technician who showed me how it all worked before leaving. Laycock promise to swap mattresses if you order the wrong… Read Full Review

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★★★★★

“Impressed with website, service and quality”

Written on: 25/06/2016 by Merritt422 (1 review written)

We both have back problems and have had posture sprung, water and memory foam beds which all seemed to work for a while until we got older. The next stage was possibly an adjustable bed, and I found Laybrook's website via Google. Their brochure and website particularly are very thorough and offer an extensive range of options, so you in effect choose your own specification. From the Isle of Wight we visited their factory/showroom, and were very impressed by the sales lady who was knowledgeable… Read Full Review

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★★★★☆

“Not cheap but worthwhile”

Written on: 24/06/2016 by JSawyer (1 review written)

As a tetraplegic, it took a few days to adapt to the new bed and mattress but now that I have been using it for a few months I find it very comfortable and its range of adjustability (both head and feet) has really helped my circulation. My personal assistant, on the other hand, noticed the benefits to her immediately, being now able to raise or lower the mattress height to suit her needs. Lets be frank, the overall package was expensive, at around £2,000, but the overall benefits make it… Read Full Review

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★☆☆☆☆

“False advertising”

Written on: 22/06/2016 by Ejbfk (1 review written)

I was on the point of buying a bed from laybrook. The price was excellent and I liked the look of the product. The charge for removing my old bed was quoted as £49, which I thought was acceptable. However as part of their advertising after I had asked for information and prices but before I placed an order they sent me emails saying how trustworthy they were and how I should be careful of claims by other companies which they said were often inaccurate or untrue. Unfortunately for laybrook… Read Full Review

Vickyhorne's Response to Ejbfk's Review

Written on: 23/06/2016

Laybrook can only apologise for the error on the email sent to you when you ordered a brochure online. This was an automatically generated email handled by our IT people. Due to new landfill regulations we now have to make a small charge for your old bed to be taken away. We have asked our IT team to correct this error as soon as possible. I can assure all customers that Laybrook do not knowingly make any false claims regarding their products.
Administrations Manager
Laybrook

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★★★★★

“Excellent Service and Very Comfortable Bed”

Written on: 16/06/2016 by pgreviewer (1 review written)

We found the Laybrook web site to be very helpful in allowing us to choose the most suitable bed and to give us an accurate price. Ordering was very straightforward and delivery was scheduled in less than two weeks. The bed was delivered and installed on the planned day and the installer removed our old bed and installed the new one in under one hour. We are very happy with the new bed. The memory foam mattresses are very comfortable and the profiling mechanisms are very quiet in operation to… Read Full Review

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★☆☆☆☆

“Product Not Delivered !”

Written on: 16/06/2016 by Maximop284 (1 review written)

I have friends who are in dire need of this bed. It is not even necessary for me to go into details about why. They were told 8 weeks ago that they would have their bed in 4 weeks. Calls have gone unanswered and not returned. This is absolutely unacceptable!!!!!!… Read Full Review

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★★☆☆☆

“very slow delivery not yet got bed”

Written on: 14/06/2016 by ameleamay45 (1 review written)

ordered bed for lady with M S,she needs it NOW deposit paid weeks ago still no bed still sleeping in a chair as she cant get into her normal bed,i think its disgusting having to wait months to have a bed delivered,i think they should discount it for her,when /if it comes… Read Full Review

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★★★★★

“Excellent Service and an excellent bed”

Written on: 31/05/2016

Thank you so much for looking after my Mum and Dad with such care and attention. The bed arrived 5 days after ordering and the its installation required the removal of an old bed, the movement of another bed from one room to another and then the installation itself. All were completed by the installer. In my opinion, he went above and beyond the call of duty in doing so. As the title says, Excellent service and and excellent bed… Read Full Review

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★★★★★

“Ordering easy, staff helpful, product first class”

Written on: 27/05/2016 by 335Mattingly (1 review written)

A few days ago I realised that I needed to upgrade the bed my wife and I had had for more than 15 years. As I had recently had a hip replacement operation and was unable to drive my search was restricted to the internet. I was a little dubious about this as you hear of so many horror stories. Well I was lucky enough to fond Laybrook Motion Furniture and found the type of bed that I thought would suit both my wife and myself. The selection available to suit peoples needs are innumerable. I… Read Full Review

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★★★★★

“Review”

Written on: 25/05/2016

A few days ago I realised that I needed to upgrade and replace the bed my wife and I had had for more than 15 years. As I had recently had a replacement hip operation and was unable to drive my search was restricted to the internet. I was a little dubious about this as you hear so many horror stories. Well I was lucky enough to find Laybrook Motion Furniture and found the type of bed that I thought would suit both my wife and myself. The selection available to suit peoples needs are… Read Full Review

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★★★★★

“Great advice, fast delivery & I'm sleeping well!”

Written on: 18/05/2016 by 237Bradley (1 review written)

I contacted Laybrook for advice before purchasing and got some really good information and non-pressured advice. In the end I choose the Barden Adjustable Bed System with Memory Foam Mattress & Massage Systems and it has been an excellent purchase. The guy who delivered the bed and set it up was very helpful and tidy (plus they took my old one away!) The bed feels really substantial and well made and the mattress is such an improvement on my last bed, I have shoulder problems and the memory… Read Full Review

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★☆☆☆☆

“Avoid Laybrook at all costs”

Written on: 20/04/2016 by Watkinstl282 (1 review written)

The worst company I have ever delt with spent over £3500 on an adjustable bed for my wife who is disabled and within 3 weeks the legs had snapped off and the mechanism is very unsafe! Very hard to get hold of we have now had the bed over a year and they are refusing to give us a refund! I have had to buy a new bed as the Laybrook bed isn't safe. Please don't use Laybrook!… Read Full Review

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