Laybrook Reviews - www.laybrook.com

★★★★☆
4.2 / 5
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Latest Reviews

★★★★★

“Excellent Service - great bed (Beckington)”

Written on: 19/06/2017 by sivyerhamilton (1 review written)

The service we have received has been excellent. Following the order, the bed arrived very quickly, the gentleman who delivered/fitted the bed was friendly and helpful and the person I dealt with was on hand to answer all questions and/or queries, she has been really understanding and helpful. The bed was for my parents and we had to change the original mattresses, again the person I dealt with and the team were on hand to get this sorted out. I am happy to say that my parents are so happy… Read Full Review

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★★★★★

“Very helpful , friendly and knowledgeable staff”

Written on: 17/05/2017 by Menage64 (1 review written)

After filling in a few details of my mothers condition, height and weight details on the online order form I selected my configuration and placed my order for an adjustsble bed. I was contacted soon after by a lovely lady who explained that she thought the bed would not be the best one to meet my mothers needs. From her knowledge and expertise she could clearly see that a different type mattress would be more suitable and that a lower bed height was needed. I thought this was a great service… Read Full Review

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★★★★★

“Single adjustable bed”

Written on: 12/05/2017 by WesleyMooney1992 (1 review written)

I ordered this in a hurry over bank holiday weekend when we needed to reconfigure my father's bedroom before he came home from hospital. I asked for a quick delivery and for his old bed to be remove and spoke to the person I had dealt with at customer support. Delivery was early on Friday morning by a very helpful and professional representative of the company. My father came home that afternoon and has enjoyed comfortable and long nights' sleep since. The bed is robust and supports the sleeper… Read Full Review

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★★★★★

“Above & Beyond”

Written on: 04/05/2017

I ordered a raiser recliner chair for my mother and I have to say my experience from dealing with the staff that took the order, to the delivery guys was fantastic! Before my order was taken I was asked a number of questions re my mothers height weight etc, as this is very important when choosing a chair, thank goodness I called, as originally I was going to do it all online and would have ordered the wrong chair.. The gentleman I spoke to not only helped me choose the right chair based on my… Read Full Review

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★★★★★

“Buckingham bed and Mattress”

Written on: 28/04/2017 by Clancydh247 (1 review written)

Recently my Dad (who has Parkinsons Desease) recently purchased the Buckingham bed, he is absolutely pleased with it. The Staff were fantastic, very helpful as was the Transport Manager and the young man that Delivered and installed the bed. I would highly recommend Laybrook. My Dad loves the way the controls work, makes it easy for him to sit up and also have his feet raised. Regards… Read Full Review

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★★★★★

“Satisfaction guaranteed ”

Written on: 11/04/2017 by Sinst3 (1 review written)

SINST3... From researching requirements for medical problems, Laybrooks name kept appearing. Going through the beds on line, i rang to ask details. Helpful staff answered all questions. Placing order was again dealt with helpfully and efficiently. Delivery and installation prompt, removal of waste by engineer so no filling my bin. The offer of 7 day exchange and quality of adjustable beds is just some of the reasons why i would recommend this company to family and friends… Read Full Review

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★★★★★

“Corfe Bed Purchase”

Written on: 11/04/2017 by TomArmstrong (1 review written)

I write to say thank you very much for the outstanding level of customer service I received on the recent purchase of the Corfe bed for one of my family members. Even though I messed up the order many times you corrected it and sorted everything out without fuss and with great help/support. The bed arrived in Scotland bang on time, the delivery was perfect and the team set everything up, took as long as we wanted to demonstrate how it worked etc and then took the old bed and all the wrapping… Read Full Review

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★★★★★

“Fantastic company”

Written on: 03/04/2017 by rachhardy (1 review written)

My father is in hospital and has been for 4 weeks, we were told last Tuesday that he may be able to come home, we needed to act fast to make life easier for him when he comes home. I started to look for adjustable beds starting with the obvious bed retail outlets to be told delivery times were 5 weeks. I then searched on the internet and found Laybrook.com I found the beds my mum and dad needed and made a call Wednesday morning, I spoke to a member of the sales team who was very helpful and… Read Full Review

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★★★★★

“Superb Service, brilliant beds, best sleep ever”

Written on: 31/03/2017 by JonathanW64 (1 review written)

My Laybrook bed, the Carrick Double Adjustable Bed, was donated to me by the Royal Engineers Association in partnership with Ssafa. As a disabled veteran i suffer with acute neuropathic pain and especially crippling leg pain at night. I have spinal cancer and needed something that would:- help ease my pain, allow me to get into and out of bed without discomfort, will adjust to accommodate my particular spinal issues post surgery and enable me to spend considerable time in bed when very ill or… Read Full Review

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★★★★☆

“great bed”

Written on: 31/03/2017 by lamhd8 (1 review written)

We came to the factory to view the beds and found the staff very friendly and helpful ,we discussed our needs and was told of the options available.We opted for a 5ft divan and have not been disappointed in any way ,all the extras we wanted were correct and the delivery was excellent ,the man who fitted the bed together was very polite and friendly.... It has been a couple of months now and the bed is extremely comfortable and suits both our needs perfectly .We highly recommend the company and… Read Full Review

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★☆☆☆☆

“Customer service poor!”

Written on: 22/03/2017 by HSchrijver (1 review written)

We had to chase the promised invoice, then had to chase delivery as that did not happen at agreed period.After receipt of an incorrect size mattress, we requested delivery of correct size mattress on an afternoon. We were then told that delivery would be in the afternoon between 11.00 and 16.30 so we had to change our plans. At 08.15 we were told that delivery was at 09.15; again we had to make changes to accommodate. Driver was told to deliver first thing as shown on his paperwork. No… Read Full Review

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★☆☆☆☆

“After sales service”

Written on: 01/03/2017 by Mw47 (1 review written)

For 2yrs the Ladybrook, Chester, adjustable bed performed as expected. Then suddenly became unresponsive to the control and was stuck in an upright position. A new handset was sent made no difference eventually after approx two weeks an engineer arrived and exchanged the motor. He showed us a green button on the plug to reset for two we had never known it existed never mind needed it!! Also a small battery in the motor again who knew! Now the bed again unresponsive have to press the green… Read Full Review

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★★★☆☆

“Mattress disintegrating after 2 years”

Written on: 22/02/2017 by dixeybelle2 (1 review written)

Bought bed & mattress May 2014. Initially pleased with bed. Because of mattress exchange problem I ended up having to buy a second mattress. This cost me £273. Today when taking the cover off to wash it I found that the centre of the mattress (where it folds) has started to disintegrate. Apparently there is only a 12 month guarantee on them so I'm stuffed. Wouldn't buy a mattress from them again. Bed is satisfactory… Read Full Review

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★★★★★

“Excellent product & Service”

Written on: 30/01/2017 by BILL-NORTHAMPTON (1 review written)

I visited Laybrook in Biscester two and a half weeks ago and ordered a bed at £2000 after a careful demonstration by a salesman who did not hard - sell. A similar bed from a company which has salesmen visiting you at home quoted £6000... and yes, the specification was very similar. Delivery was quoted at approx three weeks. Today two weeks after placing my order the bed was delivered.It was set up by two engineers who were friendly and obliging. My whole experience of dealing with Laybrook… Read Full Review

Merlin1967's Response to BILL-NORTHAMPTON's Review

Written on: 07/02/2017

ha what a joke your either related or family otherwise you will be re writing your review they have loads of complaints via trading standards

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★☆☆☆☆

“Don't believe the money back guarantee clause”

Written on: 13/01/2017 by chrisranger (1 review written)

We ordered an electric turning bed for my 88 year old mother and were told that the way to do it was to rent the bed for 4 weeks at a cost of £1800 and then decide whether to return the bed or to keep it on payment of the balance. We were told that the 7 day money back guarantee would still apply. Within a day of the beds arrival my Mother decided that she could not manage with the bed and, 3 days after delivery we informed the company and filed a claim for return of the £1800 less a £295… Read Full Review

Laybrookcustomerservice's Response to chrisranger's Review

Written on: 06/02/2017

Dear Sir or Madam
At Laybrook we always appreciate customer feed back when accurate. We offer all our customers the opportunity to a home demonstration, we will take the turning bed to your property so the customer get the opportunity to try the bed to make sure its suitable. We did offer you a home visit which you refused? The sales team will also explain in detail that we only offer the turning bed on rental basis for the first month, if you are happy with the bed we will take rental cost off the total price. You are given a contact which also states this which you said you misplaced? We are very sorry your mother was not happy with the turning bed and we would be happy to supply another bed at a discounted price. It does state on our web site that there is a collection charge only on our turning bed, and we do offer a 7-day trial on the mattresses. We want our customer to be happy with our products, we understand how difficult it is when dealing with medical issue and trying to deal with family members who are not well, we endeavour to make you experience as easy and as stress free as possible,

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Chrisranger's reply to Laybrookcustomerservice's Comment

Written on: 06/02/2017

Home visit? Refused? First I've heard of it was in your over-long electronic correspondence denying that there ever was a 7 day money-back guarantee in spite of the 7 day money back guarantee being clearly outlined on your terms and conditions on the invoice paid. This was protracted over a 4 month period causing frustration and aggravation especially to my 88 year old mother in law suffering from diabetes and Parkinson's disease. I ordered the bed by telephone from Scotland and spoke to you personally. Home Visit was not mentioned. The "home visit" in Scotland occurred a month later and consisted of two delivery men with tools and Invoice and a bed unsuitable for my mother in laws small frame. C3 days later we confirmed by telephone and by letter. The fact is that the bed was not suitable being too high at its lowest adjustable point for my mother in law to use it safely, a fact endorsed by her Carers. The fact is that it took to the middle of January to get back £1,247 of the £1800 deposit paid for the bed in August last in spite of your infamous "7 day money back guarantee" . The fact remains that it is iniquitous to treat frail elderly people in this manner. Cecily Ranger

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Merlin1967's Response to chrisranger's Review

Written on: 07/02/2017

they dont care less i would not touch this company with a barge pole they lie anything to get your money

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★★★★★

“Very happy customer!”

Written on: 23/11/2016 by happycustomerfromoldham (1 review written)

We have just received delivery of a new adjustable Hestercombe bed and I feel I've got to let people know how delighted we are with the service we have received. The delivery guy worked so hard getting the bed upstairs due to awkward access but the hard work was definitely worth it because my dad now has a very sturdy comfortable and good looking adjustable bed with memory foam mattress. It looks great and fits into the room well and goes with the furniture he already has. Its well made and… Read Full Review

Merlin1967's Response to happycustomerfromoldham's Review

Written on: 07/02/2017

god help you when you find out how poor quality your bed is and you have to pay them to take it away

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Happycustomerfromoldham's reply to Merlin1967's Comment

Written on: 08/02/2017

It's getting on for 3 months now since we got the bed and dad is still pleased with it and it seems unfortunately you must be unlucky with your bed because we have found ours to be very good quality and have been happy with our purchase.

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★★☆☆☆

“No 7 day money-back guarantee ”

Written on: 18/11/2016 by LyricDaley143 (1 review written)

Laybrooks offer a 7 day money back guarantee. If you order what they call a special order then this guarantee will not apply. If for example you order a Divan bed with a drawer Laybrook classes this as a special order. The memory foam mattress is thinner than a normal mattress and barely hides the feel of the framework underneath. The beds construction is nothing special with the remote cable as standard is very short. Give this company an excuse to get out of fulfilling the promises and… Read Full Review

Merlin1967's Comment

Written on: 07/02/2017

they have a excuse to get out of giving your money back

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Chrisranger's Comment

Written on: 18/05/2017

Don't believe the 7 day money back guarantee if you are not satisfied claim. Laybrook just won't honour it!

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★★★★★

“Happy happy customer”

Written on: 04/09/2016 by CalebMedeiros145 (1 review written)

I ordered an Hesticombe bed through the advisor on 12th July and asked for delivery on 8th August. The bed arrived as planned and the guys that installed it were very pleasant and it took them about 35 minutes to put it together and they were very tidy. After the first night of sleeping in my new bed I noticed that the height was different to what I had been advised, so I emailed a lady who passed on the message to him. He rang me the next day and without hesitation said he would order 2… Read Full Review

Merlin1967's Comment

Written on: 07/02/2017

i bet they charged you for the swap

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Mw47's Comment

Written on: 01/03/2017

Would be interested in your comments of aftercare service in a couple of years

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★★★★★

“In praise of Laybrook and all of the staff.”

Written on: 27/07/2016 by Sallysuki29 (1 review written)

I would like to start this review by saying how wonderful the staff at Laybrook are. My journey to find a suitable profile bed started on Google. After reading quite a few web sites I was overwhelmed. Then I found Laybrook. The layout of their web page took me to a page showing lots of different beds. Firstly I found the kind of bed I thought would be right for me, A 75 year old disabled senior citizen, the bed being a four foot Dorchester divan. On this page was listed a questionnaire which… Read Full Review

Merlin1967's Response to Sallysuki29's Review

Written on: 07/02/2017

what a lot of lies you should had read the reviews full and trading standards

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★★★★★

“In praise of Laybrook”

Written on: 27/07/2016 by qzRussell429 (1 review written)

First and foremost I would like to thank all of the staff at Laybrook for making choosing a profile bed an easy experience. I started out by searching the net for profile beds and found that there are so many suppliers. On landing on Laybrooks web page I saw everything I needed to know all in one place.The set up where you fill in your requirements is very easy to follow and within minutes of me sending in my requirements I received a quote. I then made a call to discuss my requirements in… Read Full Review

Merlin1967's Comment

Written on: 07/02/2017

they have a big family

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