written by Badback65 on 22/01/2013
I purchased the King Size Hypnia 10 inch deep mattress from Amazon.
Initially I was very happy with the mattress ,but when I removed the mattress cover to wash it,with the help of my brother,
When's we attempted to put the cover back on,the teeth in the zipper snapped off.It was laid out flat and no excess force was applied.I contacted Amazon,only to be told the cover is not under warranty! As it came free with the mattress.
This is the worst excuse I have ever heard from such a huge retailer like Amazon.
I am not happy at all about this,and will never shop with Amazon again.
The mattress itself is wonderful,but now have a loose fitting cover,which added to the pleasure ,getting into
This lovely bed.I am disabled with long term back trouble.
I am seriously disappointed with the lack of service,otherwise it would be 5 stars from me.
Surely a mattress is a bed with some type of cover?or are you meant to lay on Horse Hair?
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