Furniture Choice Reviews -

1.9 / 5
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Latest Reviews


“Buy cheap get cheap. ”

Written on: 09/12/2015 by andypw (1 review written)

About 1 month ago I bought a 3 seater and 2 seater recliner quality ok but delivery service is poor it arrived on the right day but the delivery driver was very rude and abrupt the suites came in big cardboard boxes and were dumped in the middle of the sitting room my wife who was here on her own asked if they were going to unpack it ? The answer was whar do you want for the money you paid. I arrived home at 6.30 pm and had to unpack the suite and then had to self assemble the furniture… Read Full Review

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“Horrible and conning don't order from this company”

Written on: 03/02/2015 by Khalil513 (1 review written)

My mrs told me about this company and i ordered 3 and 2 seater sofas which was the biggest mistake I made first when it arrived it was damaged but we thought the delivery guys damage it so phoned the office and was told they can have a engineer come over and pach it up which I didn't agree because I didn't pay so much money on a new sofa to be pach up,I asked if they can send me a replacement said yes but no one assured me I would get a undamage sofa so I returned it they pick it up after 3… Read Full Review

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“Avoid the company or you would regret for ife”

Written on: 14/01/2015 by ngange25231439 (1 review written)

Ordered a 6 seater dinning set, item was delivered by the worst couriers on earth. Caused so much damage with their muddy boots and dumped all the boxes in the landing to block the staircase after being offered boot sleeves to cover up the dirt. The worst customer service ever experienced. The lady was so rude and impolite, refused to arrange pick up of the item, refused to offer any further advice and given a rogue solicitors number to call and report the matter. Currently opening a case… Read Full Review

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“Dining set Furniture Choice”

Written on: 25/12/2014

I paid a considerable amount for this small smart dining table and four chairs, when it arrived we were disgusted at the shoddy way it had been manufactured and disgustingly finished off, my Son put this together for me and said the assembly was appalling and awkward, luckily I bought a 5 year guarantee, it doesn't look too sturdy but at least if it breaks down I am covered, I will not buy from them again, their stuff has a shoddy finish and would neither recommend, if I had of known I would… Read Full Review

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“Beware too cheap to be true cause it's not true !!”

Written on: 02/12/2014 by Taylorv463 (1 review written)

I was delivered an oak dining table and chairs on time the only positive in this saga. Two of the chairs were pine not oak one chair leg had a 4 inch split another a 6 inch scratch another's fittings were out of line and could not be assembled. The table had a red stain in the middle and a chip on the side which had been filled with wood filler and painted yellow !! The underside of both chairs and table revealed a shoddy level of workmanship and quality with various material including… Read Full Review

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“Terrible shopping experience”

Written on: 19/11/2014 by Julietom15 (1 review written)

Having ordered a bed online, straight from the start incurred problems with communication over delivery. Firstly had phone call informing me it could be two weeks for delivery which wasn't a problem, two and a half weeks had passed and still no contact, i phoned them and they told me that they had taken delivery of goods but it hadn't loaded on the system and they would phone me the following day to arrange delivery. No phone call following day so i called them to be told that it was in stock… Read Full Review

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“For an awful purchasing you can choose Furniture Choice”

Written on: 21/03/2014 by TobiasTempleton1975 (1 review written)

For an awful purchasing experience you can choose Furniture Choice. When I ordered a dining set in February 2014 a faulty piece was delivered 40 days later in March 2014. But the COST of the dining set was debited from my account on the same day when I ordered online. After one week the replacement table was sent to me. I also complied that all the 4 chairs are wobbly and that needs to be fixed on the same day. They are going to send a technician to fix the table on 28th April 2014. It… Read Full Review

Furniturereviews96's Comment

Written on: 18/07/2014


Many thanks for leaving this feedback for us. I am very sorry indeed to hear that you have had such a poor experience with Furniture Choice.

You mention that you paid for the goods in February but did not take delivery until 40 days later, however you ordered a product which was out of stock, and throughout the process we kept you informed of any delays with expected stock. I am very sorry to hear however that when your table arrived there was a fault and needed replacing. In relation to the chairs, when chairs wobble this is generally an assembly issue however in these cases it is usually our practice to send out a technician to resolve this assembly problem.

Once again I apologise you did not have a good experience when purchasing your dining set, and if you wish to discuss this further please do not hesitate to let me know.

Kind Regards
Gill Phillips
Customer Service Manager
Furniture Choice

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“Fantastic, great value!”

Written on: 23/05/2013

My order arrived on the day I requested, I spoke to customer service who were very friendly and the delivery driver brought my sofa into the house and cleared away all packaging. I was concerned that because the sofa was so competitively priced that it wouldn't be comfortable but its absolutely great quality and looks good in my room. Definitely recommended!… Read Full Review

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