Millbrook mattress

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★☆☆☆☆
1.3
7.0% of users recommend this

Tyler273's review of Dreams Millbrook Duchess Mattress

“Millbrook mattress”

★☆☆☆☆

written by Tyler273 on 24/08/2015

Bought a 3000 sping Millbrook mattress 2 years ago for £700.

Changed the sheets one day to discover staggered tear along the whole width of the mattress.

Got in contact with the service department of the company who requested photos of the warranty claim.
They returned stating '
I have consulted with our production specialists and our Sales Director and it is felt that this is not a manufacturing fault and therefore is not something covered by the manufactures extended 10 year warranty.


The pictures show that the fabric has torn across the yarn which suggests to us is the result of some sort of external rubbing on the mattress. A fault in the fabric would have resulted in the separation of the fabric in the same direction of the yarn, which would have continued through the tuft, which your pictures show are still intact.'

The mattress states not to be flipped over during its lifetime, 2 months after i contacted Millbrook, i turned the mattress over to find two complete tears on the rear side continuous along its width!

Millbrook has very fair warrenty scheme in place on its website, age of mattress vs cost of repair, but trying to get them to acknowledge it constitutes under their repair scheme is neigh on impossible.

STAY AWAY FROM MILLBROOK MATTRESSES

If i could give them less than one star i would !!

Joe

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