Miss sold a mattress

Dreams www.dreams.co.uk
★★☆☆☆
1.8
From 725 reviews
22.0% of users recommend this

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Tempur1's review of Dreams www.dreams.co.uk

“Miss sold a mattress”

★☆☆☆☆

written by Tempur1 on 26/12/2013

We recently brought a tempur cloud 22 deluxe mattress. However dreams delivered us an old discontinued tempur model, in the hope we wouldn't realise! When confronting the store they admitted to miss selling it, but dismissed any suggestions of replacing it and sending us the mattress we actually tried out in store. The store were dismissive and so where the customer service team. We are in the process of escalating to senior management. Just be careful when you buy something from there and double check they deliver what you brought, not a cheaper alternative.

This is worse than the banks miss selling insurance. BE VERY CAREFUL SHOPPING AT DREAMS, IT COULD TURN INTO A NIGHTMARE

  • Memory Foam Mattress

    Product Type

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Tempuruk's Response to Tempur1's Review

Written on: 30/12/2013

You can also call Tempur Customer Services who may be able to assist you in this matter. Please explain that your call is in connection to a comment left on The Review Centre and they will be able to refer to the email I am about to send them.

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