Never buy at Dreams - it is a nightmare!

Dreams www.dreams.co.uk
★★☆☆☆
1.8
From 725 reviews
22.0% of users recommend this

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Guest's review of Dreams www.dreams.co.uk

“Never buy at Dreams - it is a nightmare!”

★☆☆☆☆

written by on 23/06/2013

Dreams are very polite at the point of selling...As soon as they get your money - they do not care about you whatsoever. never buy any expensive item at Dreams...Customer Service - never bother calling you back, only keep promising to look into your problem or question - but nothing happens. noone care.And they never refund, you can end up with the product you do not like or need... The policy about ''comfort'' exchange in 40 days - is not true. you ll have to take more expensive item if you want to change anything.this happend to us and we are very much disappointed - with quarlity, value for money, time we spent, customer service and management team too. we d like as many people as possible to know about it and do not recommend to buy from Dreams ever.

  • Memory Foam Mattress

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  • Value For Money

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Suzysioux's Comment

Written on: 25/06/2013

This is all absolutely true. We were sold a Tempur mattress - which was awful. We got a comfort exchange agreed, for a higher priced mattress and then we were made to wait another 6 weeks for delivery! Dreadful! Go to John Lewis instead it'll save your sanity!!

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