Please Avoid this company, i wish i had listened!

“Please Avoid this company, i wish i had listened!”

Written on: 06/06/2012 by KellyHalse (1 review written)

Ok to cut a long story short, i ordered a bed, i was told about 1-2 months for delivery, they called me to say delivery will be 02/06/12 between 10-2. I waited in all day and nothing. No Phone call, no i'm sorry, nothing. As i was waiting for the delivery i looked into reviews and was shocked at what i read and worried. I went down to PRESTON office, and was told by the staff, oh they didn't get your bed on a van in time* But when i called head office at 1.30 i was told ** i can see its on the van so it will definatley be with you in your allocated time slot*** someones lying here? When it didn't show, i went to dreams , asked for a refund, to which i was told, no, you have to wait until Wednesday, as it Bank holiday the banks are closed to do refunds
(I think they think i was born yesterday) so i said, okay if i come back Wednesday will you give me a refund then, they said erm no... you need to ring head office. This is just shocking i have spent hours of my time on the phone to 0844 numbers which i should not be doing. DREAMS should be calling ME apologising, arranging new delivery, etc, but nothing I still have received no money, no phone call, no reply to my email. Its riduclous. The manager at preston office laughed in my face at one point. There was also might i add, another lady in the shop going crazy as she had waited in for .. wait for it.. THREE delivery dates and they had not shown up to ANY, Three days she took off work.! something needs to be done and FAST. Or i will make this company more in the public eye than it wants to be, and for all the wrong reasons i swear by it.