Written on: 06/03/2012
I ordered the cream leather Manhattan bed and was told it was in stock. Once I payed I was then told I would need to go on line to book in my delivery slot. It took a week to even show up and then the next available slots were another 2 weeks. Guess what when the boxes were delivered I was sent a 2 black head boards and cream sides and underneath my name label they were clearly labelled Black. We rang immediately and after 6 trys managed to speak to customer services who told us to wait 24 hrs. It is now 2 weeks ago, giant boxes still dumped in the upstairs hall. One bruised toe and a sister who has hurt herself in the night falling over the boxes ( she is disabled ) . They are refusing to come and collect these mismatched boxes and have now reordered a bed that supposedly existed somewhere already. Each day I contact the Altrincham branch to be greeted with concerned smiley person who promises me to the stars and back that they will help me to sort this out ( I have a slipped disc, rheumatoid arthritis and no bed) . Each day they promise to ring me back no call no help just lots of promises ! I have now had to speak to my card company because I believe that they never had the bed but charged me immediately. A conversation to trading standards is also next. They are very good at giving you the run around and listening in the background of my call I could hear another operative giving a similar story and run around to someone else. be wary !
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