Bedstar Direct Reviews - www.bedstardirect.co.uk

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★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“Fantastic Service”

Written on: 10/05/2017

Very impressed with this company. Order was placed 11 am on 8/5/17 and the bed arrived at 11.16 on 9/5/17. The quality of the bed is fabulous and the service second to none, the delivery guys were extremely helpful too. The bed recycling service is also a bonus. Prices are very reasonable… Read Full Review

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★☆☆☆☆

“Appalling Service and Terrible Communication”

Written on: 12/10/2016 by akHurley393 (1 review written)

I ordered a bed from this company for my daughter's birthday in June. Despite my payment being taken and a delivery date scheduled, once the date arrived, the bed did not. After ringing Bedstar I was told the bed was out of stock. As we specifically wanted this bed, we agreed to wait until the new stock came in, 2 months later! The scheduled date arrived and yet again, no delivery and no contact. It took another phone call from me to be told that there had been another delay. I was advised to… Read Full Review

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★☆☆☆☆

“Appalling stock system! ”

Written on: 04/02/2016 by natewoodbridge (1 review written)

Order with risk, you may find your "in stock" bed suddenly is not in stock the day before your bed is delivered. I ordered my bed 7 days ago, with expected delivery of tomorrow. But I am informed today that my order had been cancelled and would now not be receiving this bed. The worst of it all, is I phoned up two days ago to check if the bed was on track, and I was reassured it would be delivered on the 5th. They still have my money for the bed, and are unable to return it for the next… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 08/04/2015 by Miller138 (1 review written)

To Whom it concerns, Bed star Direct are terrible to deal with and provide poor quality goods. Was promised the bed would be delivered on the specified day. Took the day off work as they couldn't even give an am or pm slot. When I called them at 3 pm I was told the delivery truck had broken down and wouldn't be delivered that day. They could deliver the next but again no delivery time slot. I was kept waiting on the phone for so long I actually called them on the other line so I could… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 08/04/2015 by Miller138 (1 review written)

To Whom it concerns, Bed star Direct are terrible to deal with and provide poor quality goods. Was promised the bed would be delivered on the specified day. Took the day off work as they couldn't even give an am or pm slot. When I called them at 3 pm I was told the delivery truck had broken down and wouldn't be delivered that day. They could deliver the next but again no delivery time slot. I was kept waiting on the phone for so long I actually called them on the other line so I could… Read Full Review

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★★☆☆☆

“order bed fine but where is it ”

Written on: 24/04/2014 by nobedwelchy (1 review written)

as I needed a new bed I search bedstars website I found one I liked and ordered it with a choice of when I wanted it deliverd which was weds23rd april . on 22nd I received a email stating that my bed would be delivered at 8;10-12.10 on that day 23/4/14 so I comfirm with local bed man to pick my old bed and desposed of it then a email at 10.34 saying my bed was not being drop off now till 24th april which was not happy about no bed to sleep on and my partner 8months pregnant so I booked here in… Read Full Review

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Louiseahh's Response to nobedwelchy's Review

Written on: 26/04/2014

Same here, ordered bed from this rubbish company on sat 21st April and booked a slot for Fri 2th April. Get an email Friday saying sorry not in stock but due for delivery tomorrow (Sat 26th), Saturday morning I check the tracker its says on its was as scheduled.... then I get an email around 10am saying

"Due to a loading issue your order is not out for delivery today. Panther are currently investigating and we will contact you to rebook once resolved. Panther Logistics"

I say DO NOT BUY FROM THESE PEOPLE EVER... CANNOT CALL THEM ON WEEKENDS EITHER??? Hmmm

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★☆☆☆☆

“Card blocked after used on site, no contact or...”

Written on: 07/10/2013

So far I am hugely unimpressed. Immediately after using their website I had my card blocked by Visa as a high risk alert was triggered by the site. I live in an awkward area as access is blocked during certain times by the council - despite the clear advice that this was the case, and the company being local to the area and, one would have hoped, aware of this situation the booking was made for a time that would not work. The phone call 'an hour before delivery' was not made as promised, as at… Read Full Review

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★★★★★

“Helpful and Friendly”

Written on: 13/09/2013 by jamesmelrose356 (1 review written)

A helpful and friendly bunch, spoke with a member of the sales team and someone from customer services and very happy with how i was dealt with… Read Full Review

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★☆☆☆☆

“RUDE, LAZY, INCOMPETENT STAFF - WORST COMPANY EVER”

Written on: 19/08/2013 by BedstarJoke (1 review written)

My experience with Bedstar has gone from bad to worse. The company lied on the delivery information, claiming the bed was 20kg, when it is actually 120kg. Innocent mistake? Not according to the delivery driver who said they did this to avoid paying proper delivery fees. Told me he should have returned the bed, undelivered, based on this. On unpacking the bed, a bunk for my children, it was broken, and therefore not possible to construct. After contacting 'customer service' immediately… Read Full Review

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★★★★★

“Praise where its due and this company have delivered a...”

Written on: 24/07/2013 by candybarr4 (1 review written)

Praise where its due and this company have delivered a very nice product at a good price, service was top notch!… Read Full Review

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★★★★★

“Excellent all round”

Written on: 22/07/2013 by frellopark (1 review written)

Fast and reliable delivery -asked for a time after 1.0pm as i work most mornings. It was delivered at 1.15pm so very pleased, i haven't put the bed up yet but all looks to be in good condition and well made… Read Full Review

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★★★★★

“Thanks”

Written on: 10/07/2013 by eggorest5 (1 review written)

Bought a bed for a guestroom and its very good value, it took about 20mins to build and looks the part. thanks… Read Full Review

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★★★★★

“Helpful people and nice products ordered a bed for my...”

Written on: 09/07/2013 by gesto54 (1 review written)

Helpful people and nice products ordered a bed for my mum and its gorgeous… Read Full Review

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★★★★★

“bed and mattress arived today and im very pleased with...”

Written on: 09/07/2013 by kittern4 (1 review written)

bed and mattress arived today and im very pleased with both items, bed was a bit difficult to put together but got there in the end. Mattress is nice and firm just how i need it… Read Full Review

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★★★★★

“Our order arrived very promptly and was very easy to...”

Written on: 08/07/2013 by callycritt (1 review written)

Our order arrived very promptly and was very easy to put together.this bed frame is excellent value for money and looks as good as £500 bed frames that I have seen in various stores.super price and good quality… Read Full Review

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★★★★★

“All goods were delivered from 2 separate delivery...”

Written on: 05/07/2013 by besssyt5 (1 review written)

All goods were delivered from 2 separate delivery companies havn't set the bed frame up yet but looks good quality as is the mattress. Price was good and got free delivery… Read Full Review

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★★★★★

“Thanks”

Written on: 05/07/2013 by wettr43 (1 review written)

Quick thanks for the super service and mattress delivered… Read Full Review

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★★★★★

“bed is a delight”

Written on: 05/07/2013 by weson45 (1 review written)

My bed is a 100 times better than my old one cant believe what i have been missing out on!… Read Full Review

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★★★★★

“Top Service”

Written on: 05/07/2013 by bry2be (1 review written)

Great service from this company, my mattress was needed for the weekend and it turned up as promised and feels great… Read Full Review

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★★★★★

“Needed for medical reasons and fitted the bill...”

Written on: 04/07/2013 by greatyou78 (1 review written)

Needed for medical reasons and fitted the bill perfectly.Very happy with my purchase. Very comfy, deceptively firm - and professionally approved by my chiropractor on a home visit!… Read Full Review

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