Incorrect fixings

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Bedroomworld www.bedroomworld.co.uk
★★★☆☆
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AshlyWalsh's review of Bedroomworld www.bedroomworld.co.uk

“Incorrect fixings”

★★☆☆☆

written by AshlyWalsh on 14/09/2015

Ordered a bed from Bedroom World, then read the reviews! Should have done the other way around obviously.

Arranged to have it delivered today but received no comfirmation by e-mail or text as promised in the initial e-mail. I was getting a little concerned so rang this morning. On hold for about 15 mins, when I got to speak to someone was told she'd have to check with courier and ring me back, which to be fair she did pretty quickly.

It did arrive today as arranged but there were a few dents in the metal bedframe, but not in too obvious places. Also half the bolts were the wrong size. 20mm rather than 40mm.

I didn't have time to complain and wait to see if they provided replacements as I needed the bed asap, so went out and bought the correct size bolts. If it hadn't been so urgent I would have complained but because of this I am unable to comment on how they would have dealt with this.

It was not an expensive bed but missed/damaged parts is not good service.
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