93% Customer Service rating??

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Bedroomworld www.bedroomworld.co.uk
★★★☆☆
2.7
43.0% of users recommend this

Guest's review of Bedroomworld www.bedroomworld.co.uk

“93% Customer Service rating??”

★☆☆☆☆

written by on 14/01/2015

Those who are reading through these reviews are probably about to embark on the exciting journey of purchasing some new bedroom furniture. I too, was excited at the prospect of a new bed and mattress. If you are going to embark on that brave and exciting journey, I urge you not to make the journey with Bedroom World. It will be the most horrendous experience of your life.

It amazes me that Bedroom World manages to exist, and that they have any customers at all.

I placed an order on December 28th 2014 and selected delivery for 7th January 2015. Wednesday 7th January came and I had received no communication from Bedroom World or the delivery company and nothing was delivered. I then attempted to make contact with Bedroom World to find out more information, only to wait 40 minutes on the phone for an answer and to be given false promises on when the bed and mattress would be delivered. I got the bed frame on 9th December but after many more emails (none of which I got a reply to) and many more phone calls (one of which an employee hung up on me), I am a week further down the line with no mattress. I have spent countless nights sleeping on the floor, Bedroom World have my money but I still don't have a mattress. Apparently they have 3-5 working days after the selected delivery date to deliver your items. That time has passed; nothing is here.

Please do not buy anything from this company, go to a local furniture store, support them instead, you will get infinitely better customer service.

How this business can claim to have a 93% customer happiness rating on their website bemuses me, they are a group of unprofessional liars. Remember, however tempting it may be, no order should ever be placed with Bedroom World.

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