Look if they are going under !!! don't waste your time or money .....

Ordered a leather chair early November and was given guidance that delivery would be approx 8 weeks. Have had to continually chase up with their customer service line always on answerphone and their inefficient customer service ticketing system totally useless. Told to track my order on line but there is no tracking! Just shows that you placed an order. There is something not right about this company and I am pursuing means to get my money back. Would never order from this company again!!!!

Ordered my sofa in September, still waiting. Got an update in November (after the original delivery date) saying it wouldn't now be available till January. Phoned again January to be told start of February, now can't get through on the phone. Don't be tempted by the "sale" prices. Honestly awful company to deal with. Completely in the dark about when my delivery will be and sick of having spent 6 months on an airbed.

Do not use this company! I ordered a sofa 16 weeks ago which should have been delivered 8 weeks ago. Although I have tried numerous times to get in touch with them I still have no sofa. I am now trying to get a refund through PayPal.

Wallace Sack is the worst company ever do not ever shop there. Ordered the sofa from there website mid November 2016, it still hasn't arrived. Payed in full, no one answers the phone. Stopped answering this ticketing system message rubbish they have to filter through what seems to be endless complaints, judging by the reviews on here. I couldn't spend christmas in my first new home with my 7 month old son (his first christmas). Now new years celebrations too. If I recieve the sofa, it will be a miracle. Had to chase them to put my order to dispatch only for their delivery company to refer me back to wallace sack. Customer service is disgraceful. No one knows anything. Excuses with no solutions. It's a nightmare. With little to no money left. I was so stupid to invest my hard earned cash with them. They need to be investigated as I'm sure they a breaking some sort of laws. Now out of pocket and helpless. I wish I had known about this terrible company before purchasing.

Most of what I have to say has already been said on multiple review forums so all I can add is WORST BUYING EXPERIENCE combined with WORST CUSTOMER SERVICE EVER!! I've wanted an Eames chair ever since seeing one on Frasier and sitting in a real one some 20 years ago. Bought Eames chair online Feb 16, delivery took a few follow up calls. Button came off seat cushion in August. Multiple calls and emails later told to either bring it in (to London) or have it repaired locally and WS would reimburse. I had to take off the seat base and a local guy fixed it. Still trying to get through for WS regarding that. Then the back rest parted company from the frame due to the thread on the back rest frame being of such poor quality the securing bolt was unable to stay attached. Multiple calls and emails and no response so in the end I removed the padded leather from the wooden back (held on with nails and staples - yes really), re-tapped the thread and used metal cement to secure the bolt in its fastening. Then re-attached the padded leather back rest. And it deposits a grey residue on to the beige carpet in the front room in which its located that is difficult to remove. The fixings are rubbish, the product is rubbish, the company that supplies them is a disgrace. And now they have application where a ticket is raised to register a complaint and still they never reply. It's beyond inept, it warrants a Watchdog investigation in my opinion. DO NOT BUY FROM WS.

We ordered a leather arrmchair through these guys it arrived covered in mold and absoltuly stunk of rust where it was so badly degraded... The replacement was no better it was all dented in the front and again had got wet at some point. The delivery guys told us they always have to take their stuff back an when I complained the guy was so rude it was incredible. DO NOT USE WALLACE & SACKS

This tan leather chair was being offered in their sale and seemed good value.After one cancellation on the delivery and rearranging for a week later it arrived just out of the time slot.The delivery guys were good and unpacked and disappeared pretty quickly with all the packaging...why am I now surprised. The leather has been treated and is as hard as old boots. It looks horrid a friend said that this was the best leather chair imitating poor quality plastic he had ever seen. High back if you consider reaching to the middle of the back then fine, the cushion seems pumped up with no give and it is so uncomfortable that five minutes is more than enough to sit in it. This I put down experience but hope that this review warns some people off buying this extremely poor quality item. Shame we cannot take stars off.

Placed several orders received a used product and now they want me to pay to send it back before I can get my refund. After 10 months leather has started to peel away and the base is leaking a grey powder over my beige carpet. Unfortunately my customer experience with Wallace and Sacks has been disastrous. My first delivery resulted in receiving half a product (a chair without a base), approximately 2 months later I received a second delivery which was a damaged returned chair by another customer. I was advised to reorder the chair and did so in March 2016. I was then informed that my chair will be delivered in July then in the first week of August and now I have been informed it will no longer be delivered. DO NOT SHOP WITH WALLACE SACKS they are selling on Achica, Evening standard deals etc. Do not do it! Don't even bother.

Ordered Chelsea set in brown online. It turned up 3 days later. Delivery guys were pleasant but I forgot to ask them to remove packaging so had to do that myself . Looking forward to some decent weather to use set but it looks fine. Altogether efficient experience so would recommend .

Ordered a sofa set and not happy with the quality of the products. One of the worst customer service and delivery teams ever. It's very difficult to reach them on the phone. They cancelled 5 times the delivery date. They even deliver the products to a wrong address...very poor communication between the Wallace Sacks and their delivery company as well...

I was a bit sceptical of ordering from Wallace Sacks but having called them up and satisfied myself that they were bone fide I went online and ordered a black Eames lounge chair copy. I was contacted two days later by Panther logistics who said they would deliver the following day Friday which suited me because I was working from home. I got a text to say they would arrive at 10am. They actually arrived at 10.10am which I will forgive them. Two lovely guys, very helpful, who took away all the packaging. I spent 10 minutes screwing the base on and then relaxed and had a coffee. The chair is super comfortable, the delivery bang on and the company service top notch. I will definitely be back!

We were very excited to be buying a quality piece of furniture for the garden to celebrate our first anniversary, however, our experience of using Wallace Sacks has been a complete disaster. Firstly they took over 2 months to deliver the sofa but upon delivery they had forgotten several items. Additionally, the cushions that were delivered were dirty. We were told that we wouldn't receive the missing items until September, over 3 months after ordering! Finally after numerous phone calls a delivery was set for August, however, it never turned up. I had now taken 2 days off work and they didn't even have the courtesy to call and let me know they had 'accidentally' forgotten to load the item on the delivery van. A new date was set, the missing items arrived but the glass on the table was chipped and sharp and the suction pads didn't work. I took 3 days off work with £360 loss of earnings and have a, quite frankly, dangerous table in my garden and marked cushions. Wallace sacks are refusing to give a refund above 10% despite all of their failings including the price we paid for the sofa we are £1000 out of pocket for a substandard piece of furniture. The furniture didn't arrive in time for our anniversary (24/7) despite ordering it over 6 weeks before. I am extremely disappointed and hope that this review makes people think twice before buying from this company.

Basically they took our money and never delivered a thing. No answer to our numerous calls or emails. In effect they have stolen over £400 from us. We are now having to recover that through our credit card company. Rubbish!!!

Was looking to buy their Eames inspired leather recliner. Had a few concerns before purchase so tried calling their customer services multiple times without answer. Had decent support via their website query method but it wasn't enough to give me the confidence to place the order. Have read other review websites and most customer feedback is pretty bad. Decided in the end to look elsewhere

This company will take your money and completely fail to deliver the goods. You will not then be able to contact them for resolution or to get your money back. Please please don't order anything from them. They took the money of a 94 year old elderly gentleman and repeatedly failed to deliver the goods despite repeated arrangements for delivery dates.. You will then be unable to contact anyone to get your money back. Just look at other reviews (including feefo) you will see what I mean. PLEASE PLEASE take your business elsewhere. This company is completely without honour. Customer service or basic integrity. DO NOT GIVE THEM YOUR OR YOUR LOVED ONES MONEY!!!!!!!!

First delivery of outdoor rattan patio furniture was rusty. After about 30 - 40 attempts at contacting them when they failed to answer phones, emails, Tweets and Facebook messages, we eventually got it replaced. After the third time we used the New outdoor table, it smashed when we put an umbrella in the middle. This left my wife with a cut foot, our best crockery broken and our 3 month old very upset. Please do not buy their glass tables as they are a safety hazard. We were lucky the injuries were not worse.

Placed order expecting delivery within 14 days as stated. Day 16 and we had heard nothing. Rang and lady said oh that orders here, ready & waiting. Waiting for what I don't know. Arranged delivery. Arrived fine but the garden set we ordered one chair has a broken piece of rattan and the arm of the sofa chair is not square / flush with the rest of the the item. On the egg chair the hole drilled for the bolt and screw to join two halves together the hole is too big and the nut disappears into the hole and the strength of the frame is compromised by the hole. Emailed Wallace sacks with photos and no reply. Their customer services sales and after sales is shocking. Please do not use save your money and shop elsewhere as the quality is not great at all for the price.