written by on 15/07/2014
I have purchased a wool topper which sounded so promising based on the description on the site. The site claims that "The Ultimate is not a label we use loosely - so you can be sure that our Ultimate Wool Fleece Topper is amazingly comfortable, thick, and lush" I bought it. When it arrived, I wasn't sure it did fit the description the topper is thin, but I thought sometimes things can be deceiving. So I tried it. It is nothing like the description which promises to "comfy-up almost any mattress". Our mattress is not a bad mattress, I just wanted some more padding to relieve pressure points. I emailed customers services who said that they can't take it back because it's been used but offered me 10% discount on my next order. Seriously? Soak and Sleep you used to be so good, what happened to you? £78.00 for making my mattress feel no different is outrageous.
As rated by our community of reviewers
Soakandsleepcs's Comment
Written on: 18/07/2014
I am sorry that you have been having issues with this topper, please do email me and I can have a look into this for you.
Tasia Cooke