My Duvet & Pillow Reviews - www.myduvetandpillow.co.uk

★★★★☆
4.1 / 5
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Latest Reviews

★★★★★

“amazing duvets and really good service”

Written on: 14/08/2017 by Ryann1958 (1 review written)

My duvet was too hot for the summer so I wanted something light but still a warm enough. I called up and the lady on the phone was really helpful. I bought the duvet over the phone and it came next day! The duvet is a down duvet and just what I was looking for - really light and still snuggly!! I have recommended to some of my friends and would definitely recommend to anyone else looking to buy… Read Full Review

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★☆☆☆☆

“clueless”

Written on: 26/07/2017 by meece (1 review written)

I ordered two duvet storage bags. Two pillow storage bags were sent. I complained, and two more pillow storage bags were sent. I complained again, to be told the bags were correct but the labels were wrong. These bags will not hold a double duvet. Sending another email complaint, no response. I try again, no response. They have washed their hands, can't be arsed to get it right, try and forget their own incompetence. The amount of money was small, the irritation great, plus I have four pillow… Read Full Review

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★★★★★

“Excellent as usual. Love this company!”

Written on: 15/12/2016 by Angeloq305 (1 review written)

One of the few companies that really understands the meaning of customer care. I have been a huge fan of their products for many years. Always beautiful quality and excellent value for money. My Canadian goose down bedding is divine. Recently, I contacted My Duvet and Pillow regarding my Hungarian Down Duvet that I bought approximately 5 years ago. I explained my concern and within 48 hours, I had received a replacement. Now that's what I call Customer Care!… Read Full Review

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★★★★☆

“Good experience and happy with quality”

Written on: 05/12/2016 by McCollumuk210 (1 review written)

Am really impressed by the quality of the products. The duvet is really warm and we also got a mattress topper which is superb. The delivery time was decent… Read Full Review

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★★★★★

“soft,sumptuous and so light”

Written on: 03/09/2016 by fpMcFadden137 (1 review written)

Ordered 4.5 tog duvet as our house so well insulated we were so hot even in winter with windows open. It arrived today and I am delighted with it. The cover is soft and luxurious and enough down for it to be cosy but light. Excellent value, super product. Bought pillows last year and absolutely delighted with quality and value… Read Full Review

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★★★★★

“Cool pillow”

Written on: 08/06/2016 by Penny50 (1 review written)

Was very impressed with the product...it was very comfortable ..and I had a good nights sleep.I have mentioned this product to a friend who has the same problem as me getting hot at night and keeps turning pillows....I thought it would be flat in the morning but it wasn't.There was nothing I didn't like about the item and it does what it says… Read Full Review

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★★★★★

“Really good quality and good delivery”

Written on: 19/04/2016 by yvDuffy348 (1 review written)

Really good product and service! I've just got a mattress topper and it's made my bed so much more comfortable. I also got a cotton protector and it's quite soft and comfortable. I'll definitely be back for more when I need some pillows. Would definitely recommend to friends and family!… Read Full Review

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★☆☆☆☆

“Poor Quality and they remove bad reviews from there site”

Written on: 26/03/2016 by ukMcCleary186 (1 review written)

I bought a Siberian goose down pillow from them as in the description they stated it had a down proof cover. It turned out the cover was in no way down proof and feathers got everywhere after a few days of use. I reported this to them via their online contact system and got no response. As i didn't get a response I left a review on their website stating that the pillow was not as advertised but the review was removed, leaving only 5 star reviews. This site is deceitful and sells poor quality… Read Full Review

Mdnp's Comment

Written on: 13/04/2016

Hi,

Thanks for the feedback, and I'm sorry to hear of the issue. I can confirm no reviews are removed from our website, and we pride ourself in leaving real and honest reviews online.
If you would like to contact our customer support team via our our website, we'd be more than happy to help :)

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★★★★★

“Fab fab fab!!”

Written on: 03/02/2016 by Kendallrg408 (1 review written)

Products better than expected, arrived in excellent time. Fantastic customer service with help about some items, and all questions / concerns promptly answered. Well done and am totally pleased!… Read Full Review

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★☆☆☆☆

“Terrible customer service policies and low quality...”

Written on: 29/01/2016 by JennyfromLondon (1 review written)

Purchased pillows and duvet which I had to throw away after just 3 months of usage, as there were feathers coming out everywhere and completely unusable. Contacted customer service and after waiting for three days, I was told that there was nothing they could do as I had already thrown the pillows and duvet away. They didn't suggested anything at all to rectify the situation. Definitely not the service I expected, especially keeping in mind that reputable companies offer up to 5-year guarantee… Read Full Review

Mdnp's Response to JennyfromLondon's Review

Written on: 01/02/2016

Hi,

I'm sorry to hear of the issue - certainly not something to expect from the product. We do of course have guarantees on all out products, and we'd be more than willing to assist.

If you could drop us a line via our contact form on our site, someone will be more than happy to best assist and resolve this.

Peter
Customer Service Team :)

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Mdnp's Response to JennyfromLondon's Review

Written on: 01/02/2016

Hi,

I'm sorry to hear of the issue - certainly not something to expect from the product. We do of course have guarantees on all out products, and we'd be more than willing to assist.

If you could drop us a line via our contact form on our site, someone will be more than happy to best assist and resolve this.

Peter
Customer Service Team :)

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★★★★★

“This is my first time buying from this company and I...”

Written on: 26/01/2016 by Iris385 (1 review written)

This is my first time buying from this company and I am so glad I did! It was for a pair of down pillows and a duvet and it's really warm and light and the pillow is really supportive. It wasn't a cheap purchase for me but the price was really good. The delivery was really fast and I would definitely recommend!… Read Full Review

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★★☆☆☆

“Not as advertised”

Written on: 16/01/2016 by MoniqueChurch (1 review written)

King size micro-fibre mattress topper advertised as 3 inches deep. It wasn't - it was 2 inches deep. Arrived in poor outer cardboard box packaging that was torn - although that may have been the delivery companies fault. Anyway - product returned. Customer service was good after I showed photo's of the size and a return label was provided, and an eventual refund received a few weeks later. The details on the website still not updated and still say 3 inches. I did not open the product and so… Read Full Review

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★★★★★

“Best sleep in years !!!”

Written on: 16/12/2015 by MollieChester (1 review written)

I purchased an Edelweiss Hungarian duvet and pillows for myself and the Sanitized Anti Allergy for the children. The Edelweiss is just heavenly, I cannot believe how cozy, light and fluffy a duvet can be and I just sink my head into the gorgeous pillows. For the children, I've been looking for years for bedding that is genuinely Anti Allergy but with a pure cotton casing. These look and feel as nice as a high end expensive one but for a very reasonable price. The service was excellent too… Read Full Review

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★☆☆☆☆

“Get what you pay for”

Written on: 26/10/2015 by AmarisWest (1 review written)

I bought a hungarian down duvet from a competitor in the past and when I saw the prices here, I thought it seemed too good to be true - but I gave them the benefit of the doubt. Duvet arrived and there is NO WAY it's hungarian down, or if it is it's a lot like a very ducky goose. I don't know how I can check what the composition is but I really don't believe what they've labelled it as. DO NOT TRUST. DO NOT BUY FROM… Read Full Review

Mdnp's Comment

Written on: 05/11/2015

Hi, thanks for the feedback..
We're sorry to hear about this - certainly not what is expected. Could you kindly get in touch with us via email and we'll happily be able to assist.

Kind regards :)

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Mdnp's Comment

Written on: 05/11/2015

Hi, thanks for the feedback..
We're sorry to hear about this - certainly not what is expected. Could you kindly get in touch with us via email and we'll happily be able to assist.

Kind regards :)

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★★★★★

“Eidelweiss Duvet”

Written on: 22/09/2015 by Sullivan406 (1 review written)

Excellent duvet - very light, soft and warm. The down is separated into small pockets, unlike all the other duvets that I have had, so it always stays in place and doesn't leave bare patches. There has been absolutely no leakage of any down, unlike the reviews I have seen of other quite expensive duvets. Because it is so light it is very easy to shake and very easy to slide it off you if you become too warm, without creating a mound of feathers in the middle of the bed. I am absolutely… Read Full Review

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★★★★★

“Goose down and feather duvet. ”

Written on: 07/09/2015 by empscott (1 review written)

Really pleased with product , lovely and light. Very good service , quick and efficient. Will definitely use again… Read Full Review

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★☆☆☆☆

“Very Poor, do not buy from them!!! Bunch of TIMEWASTERS!”

Written on: 21/08/2015

Placed my order on the 10th of August, received an email about some problem at the warehouse and the order will be delayed for 2-3 days. No further communication - 8 days now and no item, no response to my emails. what kind of service is that after paying £££ for a pillow! VERY DISAPPOINTED and will never use again!… Read Full Review

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★★★★★

“Zzzzzzzzz....”

Written on: 22/07/2015 by 1965Woodruff (1 review written)

Delivered promptly and the products are of excellent quality. I will definitely buy from here again and pass on my experience to my friends… Read Full Review

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★★★★☆

“Great product, great service.”

Written on: 20/02/2015

I am delighted with my purchase. My quilt is exactly as described, it arrived quickly, communication was good, it was well packed… Read Full Review

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★★★★★

“pillows”

Written on: 17/10/2014 by stimpy21 (1 review written)

Love my new syberian goose down pillows,just the right amount of filling & so soft… Read Full Review

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