written by shNapier1945 on 15/02/2018
Discovered My Duvet & Pillow last year and have nearly filled all my bedrooms with their duvets and pillows! I received an email that they started a new range of 400 thread count bed linen so I purchased two sets. They feel wonderful, nicer than the 600 thread count I have from another retailer. Customer Services are always so friendly and helpful when I need advise on what to buy next. The delivery is also very quick. Can't thank you enough and I couldn't recommend your website highly enough.
written by JeramiahDaly on 09/01/2018
A year ago we bought an All Seasons Deluxe Hungarian Goose Duvet and 2 Pillows .... at the time all I could say was, delivery was prompt and the quality seeded to be good. Having used and cared for them as instructed, I can now say .... the quality is good and I am very happy with them.
written by Yasmineg213 on 22/12/2017
I had a wonderful experience shopping here. We needed it before Christmas and it arrived the next morning! Our duvet is amazingly warm and soft and would definitely recommend to all my friends!
written by Ryann1958 on 14/08/2017
My duvet was too hot for the summer so I wanted something light but still a warm enough. I called up and the lady on the phone was really helpful. I bought the duvet over the phone and it came next day! The duvet is a down duvet and just what I was looking for - really light and still snuggly!! I have recommended to some of my friends and would definitely recommend to anyone else looking to buy.
written by meece on 26/07/2017
I ordered two duvet storage bags. Two pillow storage bags were sent. I complained, and two more pillow storage bags were sent. I complained again, to be told the bags were correct but the labels were wrong. These bags will not hold a double duvet. Sending another email complaint, no response. I try again, no response. They have washed their hands, can't be arsed to get it right, try and forget their own incompetence. The amount of money was small, the irritation great, plus I have four pillow storage bags I don't need.
written by Angeloq305 on 15/12/2016
One of the few companies that really understands the meaning of customer care. I have been a huge fan of their products for many years. Always beautiful quality and excellent value for money. My Canadian goose down bedding is divine. Recently, I contacted My Duvet and Pillow regarding my Hungarian Down Duvet that I bought approximately 5 years ago. I explained my concern and within 48 hours, I had received a replacement. Now that's what I call Customer Care!
written by McCollumuk210 on 05/12/2016
Am really impressed by the quality of the products. The duvet is really warm and we also got a mattress topper which is superb. The delivery time was decent.
written by fpMcFadden137 on 03/09/2016
Ordered 4.5 tog duvet as our house so well insulated we were so hot even in winter with windows open. It arrived today and I am delighted with it. The cover is soft and luxurious and enough down for it to be cosy but light. Excellent value, super product. Bought pillows last year and absolutely delighted with quality and value.
written by Penny50 on 08/06/2016
Was very impressed with the product...it was very comfortable ..and I had a good nights sleep.I have mentioned this product to a friend who has the same problem as me getting hot at night and keeps turning pillows....I thought it would be flat in the morning but it wasn't.There was nothing I didn't like about the item and it does what it says.
written by yvDuffy348 on 19/04/2016
Really good product and service! I've just got a mattress topper and it's made my bed so much more comfortable. I also got a cotton protector and it's quite soft and comfortable. I'll definitely be back for more when I need some pillows. Would definitely recommend to friends and family!
written by ukMcCleary186 on 26/03/2016
I bought a Siberian goose down pillow from them as in the description they stated it had a down proof cover. It turned out the cover was in no way down proof and feathers got everywhere after a few days of use. I reported this to them via their online contact system and got no response. As i didn't get a response I left a review on their website stating that the pillow was not as advertised but the review was removed, leaving only 5 star reviews. This site is deceitful and sells poor quality goods, steer clear.
written by Kendallrg408 on 03/02/2016
Products better than expected, arrived in excellent time. Fantastic customer service with help about some items, and all questions / concerns promptly answered. Well done and am totally pleased!
written by JennyfromLondon on 29/01/2016
Purchased pillows and duvet which I had to throw away after just 3 months of usage, as there were feathers coming out everywhere and completely unusable. Contacted customer service and after waiting for three days, I was told that there was nothing they could do as I had already thrown the pillows and duvet away. They didn't suggested anything at all to rectify the situation. Definitely not the service I expected, especially keeping in mind that reputable companies offer up to 5-year guarantee on feather and down products! Avoid this company!
Written on: 01/02/2016
Hi,
I'm sorry to hear of the issue - certainly not something to expect from the product. We do of course have guarantees on all out products, and we'd be more than willing to assist.
If you could drop us a line via our contact form on our site, someone will be more than happy to best assist and resolve this.
Peter
Customer Service Team :)
Written on: 01/02/2016
Hi,
I'm sorry to hear of the issue - certainly not something to expect from the product. We do of course have guarantees on all out products, and we'd be more than willing to assist.
If you could drop us a line via our contact form on our site, someone will be more than happy to best assist and resolve this.
Peter
Customer Service Team :)
written by Iris385 on 26/01/2016
This is my first time buying from this company and I am so glad I did! It was for a pair of down pillows and a duvet and it's really warm and light and the pillow is really supportive. It wasn't a cheap purchase for me but the price was really good. The delivery was really fast and I would definitely recommend!
written by MoniqueChurch on 16/01/2016
King size micro-fibre mattress topper advertised as 3 inches deep. It wasn't - it was 2 inches deep. Arrived in poor outer cardboard box packaging that was torn - although that may have been the delivery companies fault. Anyway - product returned. Customer service was good after I showed photo's of the size and a return label was provided, and an eventual refund received a few weeks later. The details on the website still not updated and still say 3 inches. I did not open the product and so this review cannot comment about the quality or comfort of the product.
written by MollieChester on 16/12/2015
I purchased an Edelweiss Hungarian duvet and pillows for myself and the Sanitized Anti Allergy for the children. The Edelweiss is just heavenly, I cannot believe how cozy, light and fluffy a duvet can be and I just sink my head into the gorgeous pillows. For the children, I've been looking for years for bedding that is genuinely Anti Allergy but with a pure cotton casing. These look and feel as nice as a high end expensive one but for a very reasonable price. The service was excellent too. I cannot recommend this company highly enough. Thank you My Duvet and Pillow. Mollie Chester
written by AmarisWest on 26/10/2015
I bought a hungarian down duvet from a competitor in the past and when I saw the prices here, I thought it seemed too good to be true - but I gave them the benefit of the doubt. Duvet arrived and there is NO WAY it's hungarian down, or if it is it's a lot like a very ducky goose. I don't know how I can check what the composition is but I really don't believe what they've labelled it as. DO NOT TRUST. DO NOT BUY FROM.
Written on: 05/11/2015
Hi, thanks for the feedback..
We're sorry to hear about this - certainly not what is expected. Could you kindly get in touch with us via email and we'll happily be able to assist.
Kind regards :)
Written on: 05/11/2015
Hi, thanks for the feedback..
We're sorry to hear about this - certainly not what is expected. Could you kindly get in touch with us via email and we'll happily be able to assist.
Kind regards :)
written by Sullivan406 on 22/09/2015
Excellent duvet - very light, soft and warm. The down is separated into small pockets, unlike all the other duvets that I have had, so it always stays in place and doesn't leave bare patches. There has been absolutely no leakage of any down, unlike the reviews I have seen of other quite expensive duvets. Because it is so light it is very easy to shake and very easy to slide it off you if you become too warm, without creating a mound of feathers in the middle of the bed. I am absolutely delighted with the duvet and wish that I had bought it years ago. Definitely worth paying the extra considering how many hours of our lives are spent in bed.
written by empscott on 07/09/2015
Really pleased with product , lovely and light. Very good service , quick and efficient. Will definitely use again.
written by on 21/08/2015
Placed my order on the 10th of August, received an email about some problem at the warehouse and the order will be delayed for 2-3 days. No further communication - 8 days now and no item, no response to my emails. what kind of service is that after paying £££ for a pillow! VERY DISAPPOINTED and will never use again!
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Mdnp's Comment
Written on: 13/04/2016
Hi,
Thanks for the feedback, and I'm sorry to hear of the issue. I can confirm no reviews are removed from our website, and we pride ourself in leaving real and honest reviews online.
If you would like to contact our customer support team via our our website, we'd be more than happy to help :)