Tesco Finest Bathrooms Reviews - www.tescofinestbathrooms.com

★★★★☆
3.5 / 5
65% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

''Tesco Finest Bathrooms will plan and design your new bathroom for free. They have a wide range of suites to suite every home and offer the full service from helping you choose the right bathroom for your home, through to installing. A full free project management service comes as standard with every bathroom to ensure everything runs smoothly from start to finish.''

Media Gallery for Tesco Finest Bathrooms - www.tescofinestbathrooms.com

Tesco Finest Bathrooms - www.tescofinestbathrooms.com
Tesco Finest Bathrooms - www.tescofinestbathrooms.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Tesco not so fine bathrooms”

Written on: 17/09/2014 by KennaFinch (1 review written)

We decided to get our en suite updates & saw the Tesco Finest Bathroom advert & gave them a call. Well good start or not as An appointment was made for 2 days later. The salesman appeared to know what he was talking about & generate us a plan of his ideas for our small en suite. We had not looked anywhere else & so had no real idea of up to date prices. I must admit the price was far more than we had wanted to pay but then came the discounts & hard sell. There was a discount for this & that but… Read Full Review

Report this review
★★★★★

“Top class installation.”

Written on: 10/09/2014 by Blackpepperd (2 reviews written)

A 5 star installation was carried out on our bathroom,from the delivery of materials to the final stage of grouting the tiles.Hardworking fitters,who worked long days,and even weekends to get the job completed as soon as possible even when we were having a kitchen fitted at the same time with different workmen.After every day the bathroom was left clean and tidy for us to use during the night by friendly, and polite workmen.I would definitely recommend to anyone thinking of having a new… Read Full Review

Report this review
★☆☆☆☆

“Utterly appalling - AVOID ”

Written on: 09/09/2014 by ieSampson228 (1 review written)

We are having an appalling experience with Mark Two, who sell themselves as Tesco Finest Bathrooms. Having paid nearly £9k in mid April, five months on we don't have a finished bathroom and the work that has been done is sub-standard. During installation several design flaws became apparent, which are now having to be rectified; Mark Two have sent the same wrong parts on two occasions and we still don't have the correct ones; the taps ordered don't work with our water system (another design… Read Full Review

Report this review
★★★★★

“good service/ installation”

Written on: 08/09/2014 by DavinDuckworth (1 review written)

from first visit by sales manager,thing went smoothly .short waiting period to begin install.workers came on time ,as did delivery of all parts for the job.lads doing job just got on with it.i just supplied a few coffees they kept thing as clean as possible.all in all ,a job well done… Read Full Review

Report this review
★★☆☆☆

“Such a shame”

Written on: 26/08/2014

Tesco Finest Bathroom - Great quality tiles and fittings but the most appalling fitter and quality of fitting, went with this service as wanted all done in one go, and paid a massive premium for this, very very very expensive bathroom for what we ended up with. The fitter did not listen to instructions, and has installed a bathroom where if anything goes wrong it will need to be torn apart even after being asked to fit access panels. Had to tear out the work done twice as couldn't use a… Read Full Review

Report this review
★★★★★

“Job well done ”

Written on: 22/08/2014 by IzayahGrantham (1 review written)

From the planning to the installation everything was spot on. The items were delivered when they said they would be. The installer came and talked us through the timescale of what we could expect each day and how he would minimalise any disruption to us. We also had a personal customer services officer who called to make sure everything was as we were expecting it to be. The installer was on time every day and each day would make sure he left everywhere clean and tidy before he left. We are so… Read Full Review

Report this review
★★★★★

“Absolute pure luxury”

Written on: 18/08/2014 by SydandBill (1 review written)

The whole team involved worked professionally and quickly and every attention to detail was paid. I am absolutely thrilled with my new bathroom, it is exactly what I had planned and expected. I would definitely recommend Tescos bathroom to my friends and those that have seen it have loved it. There is nothing I didn't like about it… Read Full Review

Report this review
★☆☆☆☆

“Shocking service”

Written on: 14/08/2014

Wanted a complete bathroom fitted. We paid almost £2,000 deposit two months ago. We are still waiting for some sort of response. We keep chasing for information, but we are met with a lot of contradictory tales and excuses. I think that we've been ripped off!… Read Full Review

Report this review
★★★★★

“Bathroom review”

Written on: 12/08/2014 by Marvin67 (1 review written)

My bathroom was completed two week ago and I can honestly say I am truly pleased and thrilled with the result. It is everything I had hoped for and each stage of the design and development, consultation and finally the installation was handled in a timely and very professional manner. The terms of the contract were met and exceeded and the conduct of all concerned was exemplary… Read Full Review

Report this review
★★★★★

“Good Work Done”

Written on: 06/08/2014

The work was done in good time with the minimum of hassle. The installers were on time and appeared to be proud of their work. The waste,of which there was a large amount, was cleared away speedily and a clean area left… Read Full Review

Report this review
★☆☆☆☆

“Beware the guarantee !!!”

Written on: 27/07/2014 by Smudge23 (1 review written)

Ok, I left a review on here after having my bathroom fitted, it was very positive as our fitters were great and worked very hard to fit a bathroom specifically designed for our disabled son. I was happy with the designer and assured by the guarantee, which kind of made me think it would be worth paying the extra. Not even two years in and my shower has broken twice! The first time it was fixed and I was happy. This time customer service tell me the guarantee is not for 'anything that moves or… Read Full Review

Report this review
★★★★☆

“Great service”

Written on: 24/07/2014 by MaeveLowe299 (1 review written)

My new bathroom is everything I wanted, the end result is stunning. The office staff were very efficient, checking in regularly that everything was going to plan. Special praise and thanks to my fantastic fitter, nothing was too much trouble… Read Full Review

Report this review
★☆☆☆☆

“Nice bathroom but.....”

Written on: 23/07/2014 by brda (1 review written)

Bathroom finally fitted a couple of years ago after issues with the design which had to be changed. All good - few delays along the way, but nothing major. Then last year we had a problem with the bath seal coming loose and a hole appeared in the ceiling under the bathroom. We called them out and they fixed the bath seal but said the hole wasn't caused by the bath, but plugged it anyhow. This hole has now reappeared so we contacted them again. However they are now refusing to fix the problem as… Read Full Review

Report this review
★★★★★

“Superb Service”

Written on: 21/07/2014 by McGuire421 (1 review written)

From enquiry, to quote, to delivery, to fitting - a simple and stress-free procedure. The Salesman's knowledge was excellent, understanding all our needs. The 3D model on the laptop helped the final decision, as did the cost, all within budget. Office constantly in touch, and helped daily with tile changes as the supplier sold out, sending samples via couriers. 10 days to fit, top to bottom, side to side, and tidy, neat, courteous and very professional. Full explanations after on how things… Read Full Review

Report this review
★☆☆☆☆

“wetroom back to being a joke”

Written on: 21/07/2014 by burg66 (2 reviews written)

after it was removed twice, we now have a bathroom. Old review was "low", but I asked for it to be removed when the third go at a bathroom was finished because it "looked" good. Seems it got turned into a 5start. Also seems this company now uses a different review company, guess they wanted to look good for a while. Today. back to normal.................bathroom cabinet door fell on wife, solicitors will be involved in this now I think. 2 fans, one of which is not working. hand held… Read Full Review

Report this review
★★★★★

“The fitter who worked with us on this project was a...”

Written on: 08/07/2014 by JefferyBeach479 (1 review written)

The fitter who worked with us on this project was a star. He. Worked with me through the whole project very satisfied with the shower room… Read Full Review

Report this review
★☆☆☆☆

“Frustrating, shoddy,overpriced”

Written on: 06/07/2014 by Rathkey (1 review written)

Would strongly recommend people do not buy, we have had nothing but problems, 2 and half years later we sre still having major issues. The fittings are poor quality, it's hard to tell whether the installation is also at fault. The installers also moan about the quality and say no one listens to their feedback. A lifetime guarantee does not mean peace of mind, just endless hours/days of contact and chasing to get things fixed. I think we are on our 3rd loo seat, 3rd plug (which doesn't work)… Read Full Review

Tesco_Finest_Bathrooms's Response to Rathkey's Review

Written on: 07/07/2014

Good morning,

I'm really sorry to hear that you're having problems with your bathroom. The quality of our service and products should be much better than you've experienced.

Please drop me an email, including your order number, and I'll make sure that we jump straight on this.

Thanks,
Amy

Reply to this comment

Patricia40's reply to Tesco_Finest_Bathrooms's Comment

Written on: 14/07/2014

I had a £7500 bathroom fitted 18 months ago and have nothing but problems with extractor fans not working and poor quality fittings. I am waiting for someone to come out for the 4th time to sort things out. I truly regret spending my hard earned money on rubbish. Tesco needs to sort this dreadful service selling shoddy fittings out now.

Reply to this comment

Joanna.rathkey.1's reply to Tesco_Finest_Bathrooms's Comment

Written on: 16/07/2014

Thank you for your comments, your help in rectifying the issues would be great. The review centre has our email address. We are still waiting for someone to assess the current problem and the damage to our hall carpet is getting worse and that is the bit we can see......

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Avoid, Avoid, Avoid.”

Written on: 06/07/2014 by cassieclaire (1 review written)

I was assured my small bathroom at a cost of £4000 pounds would take 4 workings days to complete. In actual fact work started October 1st 2013 and took a total of 6 different workmen 7 months to complete to a satisfactory standard. The floor alone was laid 3 times, initially due to the floor not being levelled or stable, causing tiles and grout to break and crack and later on tile spacers not being used. 1 workman thought the best way to secure a wash basin and a toilet cistern to the wall was… Read Full Review

Tesco_Finest_Bathrooms's Response to cassieclaire's Review

Written on: 07/07/2014

Good Morning,

I'm really sorry to hear that your experience hasn't been of an acceptable standard. We aim to offer outstanding service, throughout our customers' journeys, so I'm really disappointed to learn this hasn't been the case.

If you'd drop me an email, with your order number, I'll jump on this right away and help find a resolution.

Thanks,
Amy

Reply to this comment

Cassieclaire's reply to Tesco_Finest_Bathrooms's Comment

Written on: 07/07/2014

I am not sure what my order number is but my postcode is:
RH15 8PG

Reply to this comment

Patricia40's reply to Cassieclaire's Comment

Written on: 21/07/2014

I do hope you are going to respond to every complaint on this site.

Reply to this comment

Patricia40's reply to Patricia40's Comment

Written on: 21/07/2014

Sorry Cassieclaire that was aimed at Tesco not you personally.

Reply to this comment

Cassieclaire's Response to cassieclaire's Review

Written on: 20/07/2014

Well as expected, her idea of jumping on things and mine differ. 2 weeks on and I have not heard a peep, Oh tell a lie. Someone expressed concern at the content of my review and tried to have it removed. Be that Tesco, Mark Two or her I do not know.

Reply to this comment
Report this review Read 5 Comments
★★★★☆

“Very good service.”

Written on: 02/07/2014

The work was started on time, and the contract value was firm and therefore not exceeded. The chap carrying out the installation always arrived on time, and worked very diligently. There was some delay to the completion of the work, but this was caused by the installation man becoming unwell before the completion of the installation. … Read Full Review

Report this review
★★★★☆

“Taking the Plunge”

Written on: 25/06/2014 by Guthrie492 (1 review written)

Excellent workmanship and conscientious, accommodating tradesmen. Poor clerical support. Parts ordering process suspect. This caused job overrun by a few days which was inconvenient and cost me additional annual leave. While pretty well satisfied with end product on reflection I feel it was overpriced… Read Full Review

Report this review
overview