They actually phoned me back, I was stunned!

I had a Mira shower installed by an idiot. They managed to leave out the plastic blanking plate that covers where the hose would come out of the top of the shower body (mine has the hose coming out of the bottom instead).

I wasn't happy at all but didn't want the idiot to come back and get another chance to mess it up even more. I emailed Mira's customer service dept and gave details of the missing piece and a jpeg of the shower body and it's hole.

They not only 'phoned me the very next day to ask me what the model number was but then sent out the missing part free of charge and by first class post. I'm not used to such rapid service from large companies and that's what's prompted me to write this review.

Nice one Mira!