customer service leaves alot to be desired but good products

As alot of reviews have already said, customer service is not their strong point. My very first order was for £30 odd, not realising minimum order was £50, website when ordering does take payment for small amounts whereas other websites tell you how much more you need to order. I received a very abrupt email stating monies have been refunded as order too small. With the abruptness of that email, I said I would never order from them as they were sooooo rude! However, I relented and placed an order. I was very surprised with their products, soaps are gorgeous and pre cut which is great. Bath bombs smell divine and granules are great. I have found them to be just as abrupt on the phone as they are in emails though!! If it wasnt for such lovely products, I would have no dealings with this company. They have got their products spot on with great prices ...... now they just need huge lessons in customer service and looking after the customers they have!!!! It doesnt take much to be nice to your customers that are growing your business .... if I treated my customers the way they treat theirs, I would be out of business within a week!!!! Please, Yorkshire Fragrance, treat your customers with respect!!! Great products though!!