Ridiculous website; can't access important information

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U.S. Bank www.usbank.com
★★☆☆☆
1.5
21.0% of users recommend this
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  • Customer Service

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Guest's review of U.S. Bank www.usbank.com

“Ridiculous website; can't access important information”

★☆☆☆☆

written by on 15/10/2013

I have had a USBank credit card account for several years. To begin with, as many other banks have done to people, they lowered my line of credit to just above my balance which makes it look as if I have 'maxed out' my credit and hurts my credit bureau score.

The website is awful. I set up a direct withdrawal from my checking account (at another bank) to be sure my card was paid on time. Not only can I not find the record of past payments but I cannot find the scheduled future payments. And I would have liked to raise my payment amount, but I can't find anywhere to change the payment amount.

I am in the process of changing my checking account to a different bank and there is no way for me to cancel this withdrawal so I can set it up with my new bank.

It would almost be funny that this bank is so awful to work with if it didn't enrage me so.

  • Ease of Use

  • Customer Service

  • Value For Money

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