HORRIBLE BANK - WORST CUSTOMER SERVICE

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Santander
★☆☆☆☆
1.3
From 482 reviews
8.0% of users recommend this

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nmKilgore144's review of Santander

“HORRIBLE BANK - WORST CUSTOMER SERVICE”

★☆☆☆☆

written by nmKilgore144 on 30/07/2014

I had 3 separate accounts at Santander and a CD. One account was for my niece, opened when she was a baby. When I went to take the money (only about $200 for he graduation) I was told by the manager that they would have to research the account. After trying to get hold of him by phone for 2 weeks I was told by a rude employee that they were only responsible for accounts back so many years. (I worked in IT at an Insurance company and a Mortgage lender - records are kept electronically forever). They didn't want to do the work and could care less about me as a customer. Closed all accounts immediately

  • Ease of Use

  • Customer Service

  • Value For Money

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