Internet log in failure & their poor answer to it.

“Internet log in failure and their poor answer to it.”

Written on: 15/04/2012

Santander will have to get a grip with their security.
I have changed ISP therefore IP address changed.
Tried to log in and it did not recognize my computer ie IP had change, no problem with that except it then asked me a question “what is your farthers middle name”. He did not have one and suppose I did not know my father? It gave no other option but that. It then told me to call a number and they would send log in details by post.
How many days would I have to wait for this?
I then tried via their other link “are you on and Internet cafe”, same problem same question.
If I was on holiday say in the USA I would be stuck.
A quite simple answer would be to give more options.