Written on: 30/05/2012
Went online to open an account for new customers, wanted to switch from lloyds and nowhere on the home page could I even find the word 'apply'. Went round in circles, was offered a lot of pretty photos and 'leaflets' about how to switch an account without being given the option to do so. Clicked on the contact us online section to query this and it says chat to us 24/7...but no link to do so. Went to feedback...and no online feedback form available. Decided RBS is not the bank for me as I need online service. The website designer really needs to test these things out first.