Royal Bank of Scotland

How on earth do you switch an account to them online?

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“How on earth do you switch an account to them online?”

Written on: 30/05/2012

Went online to open an account for new customers, wanted to switch from lloyds and nowhere on the home page could I even find the word 'apply'. Went round in circles, was offered a lot of pretty photos and 'leaflets' about how to switch an account without being given the option to do so. Clicked on the contact us online section to query this and it says chat to us 24/7...but no link to do so. Went to feedback...and no online feedback form available. Decided RBS is not the bank for me as I need online service. The website designer really needs to test these things out first.

Cordyroy's Comment

Written on: 07/06/2012

I appreciate the reply, but Halifax, Santander etc all have online applications to open an account. This isn't the 80's :D

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Envida's Comment

Written on: 15/07/2012

It has been possible to apply online for a RBS account since at least 2006. Just click 'current accounts', chose the one you want and click apply on the right hand side.

In lots of cases they even give you a decision online instantly, which quite a few of the other banks still don't do.

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