If you have a savings account with Nationwide your cash access card will only work exclusively at their branch ATM’s. Yet last week the Stretford, Manchester branches’ ATM was NOT dispensing cash at all, from Wednesday until the following Monday – the next branch is some miles away in a Mall locked to the public out of hours. As this had happened a couple of times before, I wrote a complaint to the CEO. I was contacted by her proxy who said, when the ATM runs out they had no policy of more quickly filling it back up again. Branch staff would NOT do this and they would not call in their subcontractor for an extra ATM top-up. Remember their current advertising campaign is boasting about greater while treating customer provision with this level of disdain. If you want this complete LACK OF CUSTOMER SERVICE take out an account with them but if you want something actually adequate LOOK ELSEWHERE!

A serious ill disabled lady was abused by Nationwide. She tried to report no access to her house nothing to do with Nationwide, the woman blocked her account as no access to money. 29.3.2019. She wanted a bank card because her expired. The staff blocked access to information, blocked data access, were rude then made a racist comment. When she complained the kept £8,914.35 closed her account 17.2.2020 during pandemic. They stopped her having any income. It is 2023 Nationwide refused to allowed statements for specific dates the department for disabled people staff were uncooperative , rude and one woman was rude Yet they closed other accounts by fraud for an illegal immigrant with money they claimed as a spouse but not a spouse. At the time the lady was not aware she was a victim of fraud, identity thefts, abuse but Nationwide took part. They stopped her having disability benefits by closing the account as soon as DWP paid money in. Refused to pay money back to DWP.

The nationwide fraud department lady is rude arrogant and totally discriminates against people with mental health illness, I suffer with Bi-Polar and PTSD and she was aware of this but still spoke to me in an awful way stating its my problem I suffer with bi-polar not Nationwide's, SHOCKING TRULY SHOCKING AWFUL WAY TO TREAT CUSTOMERS, but by going on the number of negative reviews and no responses from Nationwide it shows they treat customer, oops sorry member like .... awful Building society.

Do not risk your money. Nationwide treat customers with absolutely no respect, have no customer complaints department, and pass everything to the ombudsman as it is easier than dealing with it. They incorrectly removed the agreed 5% interest rate from my accounts with no warning - paying only 1% despite sending documents stating the accounts would each earn 5%. I complained by phone, by going into branch, and via their online customer service team (twice). I was told the rate should be 5% but no one corrected it. The online complaints team completely ignored me and did not even send an acknowledgment. I was shocked and appalled by this, so I persisted. It took months of continued complaining for them even to look at the issue, and the people who dealt with it do not deserve their jobs - initially they sent their final offer letter and told me to contact the ombudsman. I persisted as they had not even opened an investigation and found the ridiculously named customer excellence department - could not write an email - did not investigate what had happened - did not review my complaint - treated me in a completely disrespectful way, and - made no apology for their error or handling of the complaint It is amazing they are still in business, but I only knew they had reduced my interest rate when I checked my online account. Others may not check. There are many other banks that treat customers fairly and with respect so I urge you to use them instead.

Phone contact with staff typically very poor. Often feels like you're speaking to a trainee: routinely being put on hold for enquiries and vague information given. Misinformed about a money transfer four weeks ago (resulting in a compensation payment) and today about a credit card switch ( resulting in me cancelling my account) Amateurs!

Guys, this is not Nationwide Building society in the uk, it is an merican bank, you need to search "Nationwide Building society" in the search bar and you will find the correct section to leave your reviews.

Nationwide internet banking and customer service are very poor. For example, the internet banking shows transactions in the upside order, so that the oldest transactions are shown first, and to see the latest transactions you have to scroll down the screen. Also, their customer service people are supposed to welcome feedback, but will not take any complaints about how their internet banking is so poor.

Don't bother trying to get mortgage with these guys I would walk away, but am tied in to a set rate and so to avoid a massive, redemptionfee we tried to port mortgage over to new house. The first time we applied they took a year to arrange it, this time were holding up the exchange of contracts on our move, YES YOUVE GUESSED IT they are holding it up yet again, so unless you have all the time in the world with constant calls to head office I would give Nationwide a miss,,

never been to the branch so I could not comment on that. message through internet banking is quick and helpful, also phone calls to customer service great. have been banking with Barclays for 7 years and my salary always go into Barclays but no offer for overdraft option. but i started banking with nationwide and after several months they offered me overdraft just in case for hard time. i even opened saving account for my daughter, i feel appreciated.

This bank are an absolute nightmare and the worst company I have had the misfortune of dealing with. They do not deal in emails (apparently) only faxes! My husband had to make a 50 mile trip to hand over some paperwork which they did nothing with for 2 months! The mortgage consultants are an absolute joke and have no clue what they are doing and are never in the office. Ours went on holiday, then was ill and nobody else could deal with our case. The excuses are so ridiculous that they literally bring you to tears with frustration. I literally find it hard to find the words to describe how universally appalling and awful this company and everybody who works for it is! I run my own business and have had to take time out of work to speak to these idiots on the phone time and time again. My husband and I are stressed all the time as we live in rented accommodation with 3 small children and no garden and who are sharing a bedroom. I mean for God's sake what's wrong with these people, how can they have so little respect or consideration for people's lives. The absolute bunch of idiots I hate the whole company and everything it stands for. I hope this gets across to you reader how much I don't want you to go what we have gone through! DO NOT USE THIS COMPANY IT WILL BE THE WORST THING YOU EVER DO!

This bank has helped me and my family own my mothers house and be able to put the sudden death of my mother to a close. The staff at the Ealing branch will go out of their way to help I have the most respect for them as they actually try to get to know their customers. Never pushy they have never tried to "sell" me anything (credit cards/loans) I have moved all mine and my children's accounts to them and I have been really happy with the service provided online, over the phone and in branch.

no idea why peopleare giving nationwide bad reviews! they are 100% the best people to do banking with! better than ANY bank! i love them so much i send thgem occasional emails letting them know... when i was at uni i went overdrawn loads and they refunded the charges EVERY time, when i went in the branch and told them my situation... never had a problem!

Applied for mortgage 1 year ago filled in forms bank statements they had everything they asked for, we didnt hear from them have chased and chased have now been waiting for over a year, and bearing in mind we were accepted in april 2013, dont fone complaints dept they are useless,just called for progress and they still dont know and refuse to get update from solicitors all in all its been a absolute NIGHTMARE SONT TOUCH THESE PEOPLE for a mortgage they dont give a damn how can 1 year of chasing and chasing losing our paperwork and the solicitors they used not pulling their finger out, be acceptable by anybodys standards I wish I knew where to go with my complaint they wouldnt even put me through to anybody higher which is the FINAL INSULT.