Dear All, For sometimes I was checking saving rates on google and finally decided to open an online Metro saving account. After wasting over half an hour and trying to open an account, Metro website was keep informing me something has gone wrong and I need to retake another photo of my ID card. After number of unsuccessful attempts, I contacted Metro customer services and explained the issue, then I was told to attend in person with ID card at any Metro branch to deal with the issue. When I attended Wimbledon Metro branch the lady assistant told me the reason for not being able to open an online account was because I born in Iran and they need to send a copy of my passport and ID card to different office to check my record prior opening an account. I was shocked as soon as I heard that and responded to her that this is a direct an open racism, this has no place in the UK and Europe and I will complain about this. Just to inform you all, that, I have been living in London since 1986, completed A levels/universities and opened number of bank accounts and never been subjected to such a racism. This bank better either change its regulation or take its nonsense back where it came from.

Metro bank is definitely the worst bank account ever to experience the customer service operators are quite off ten rude even laughing at times when trying to make a simple banking request they never call back if call requested and never accept liability for the terrible customer skills even experienced this bank telling out and out lies I would advise anyone never open an account with this bank

BEWARE. THEY DO NOT LET YOU WITHDRAW YOUR MONEY! Current account with more than enough funds. I understand this bank does not have branches in all cities. This bank is not accepted at local post offices either. So you have to go to pay to use ATMs or go into town. As a disabled person these limited ways of withdrawing cash were causing issues as I wanted more than the maximum daily limit (£300) in one go. So I called the customer service line and received the all clear for a “large” cash withdrawal - I do not class £1000 as a large withdrawal. However, I had to withdraw the money in 5-10 minutes. I told the representative I was not near a bank that day. I was told to call back when I was outside the bank/ATM and wanted to withdraw the money. Two days later I did just that. The first representative had me explain the situation. I was then passed to her colleague. Where no information was passed on and I had to repeat myself. I was told it would be a two minute call. 30 minutes later I still have the extremely unhelpful representative asking me to hold and asking for a second time why I want to make “such a large withdrawal”. I was stood in the bank, not good for my disability after several failed spinal fusions and a chronic pain sufferer. The representative was not in any way empathetic to the fact I had special assistance on my file. He did not increase my withdrawal limit. He would not put me onto a manager. Absolutely livid I drove home, frozen food thawing due to the amount of time spent on the phone to metro at a bank where I could withdraw the monies securely. I called “customer service” again - I use this term loosely for this “bank”. I request to speak to a manager. After 20 minutes I’m told I can speak to a supervisor not a manager. I said that I wanted to speak to a manager to make a formal complaint about staff withholding MY money. So I then ask to close my account. I’m then asked “why”… Seriously? - they can see my notes and brief exchanges with the current advisor. I’m then told the current advisor cannot do this, I’d have to be put through to a different department. Whilst on the phone to this authoritarian money withholding pathetic excuse of a bank I’m on my laptop opening a new account. I find they can switch my account and will pay me to do so. So I put the phone down whilst holding for the closure department and do a switch online - with a real bank that lets me have a daily limit of £1000 if I want it, no 5-10 minute window to get my cash and single use. My message to everyone about this institution is to avoid them. Your money is not safe here. The fact they don’t want you to withdraw cash proves that. TO METRO - IT IS MY MONEY IF I WANT TO WITHDRAW IT AND SET IT FIRE THAT IS MY BUSINESS NOT YOURS. HOW DARE YOU! DISGUSTING!

METRO BANK TOOK 7 MONTHS TO TRANSFER MY ISA FROM THEM TO VIRGIN MONEY, IE MAY TO DEC. 2022. METRO BANK PUT SOMEBODY ELSE'S NATIONAL INSURANCE NUMBER ON MY ISA. THEY HAD MY NI NO. WHEN I OPENED MY METRO BANK ISA IN 2020. THEY REFUSED TO ACKNOWLEDGE THEY HAD THE WRONG NI NO. ON MY ISA. I VISITED THEIR MANCHESTER BRANCH. THEIR REPRESENTATIVE SHOUTED AT ME "THAT IS YOUR NATIONAL INSURANCE NUMBER, CASE CLOSED, THEN WALKED AWAY, LEAVING ME SAT THERE UPSET. I KNEW IT WASN'T MY NI NO. THEY HAD. METRO BANK ARE BREAKING DATA PROTECTION LAW. SO UPSETTING, I HAVE HAD MY NI NO. SINCE 1960. I KNOW MY NI NO. OFF BY HEART. I HAVE ASKED METRO BANK WHY DID THEY PUT SOMEBODY ELSE'S NI NO.ON MY ISA?" I HAVE NEVER RECEIVED AN EXPLANATION FROM METRO BANK, NOR AN APOLOGY. THEY MADE OTHER ERRORS I WAS ALWAYS MET WITH AGRESSION WHEN I VISITED THEIR MANCHESTER BRANCH, APART FROM ONCE. I HAVE BEEN OFFERED £200 COMPENSATION. AN INSULT CONSIDERING ALL THE HOURS I TOOK TRAVELLING, TYPING THE DENUNCIATION, UPSET, EXPENESE, THE TRAUMA, AND WORRY IT HAS CAUSED ME. HOW METRO BANK HAVE TREATED ME, A 78 YEAR OLD CUSTOMER, THEY ARE ARROGANT AND ABOMINABLE. I WOULD LIKE THE PUBLIC TO BE WARNED, ESPECIALLY THE ELDERLY. I STAND MY GROUND, OTHERS CAN'T. METRO BANK ARE NOT FIT TO BE DEALING WITH THE PUBLIC, IF THAT IS THEIR USUAL BEHAVIOUR. I HAVE NOW READ THEIR REVIEWS, APPARENTLY IT IS.

Shouldn't receive any star!!!! The worst bank ever! I was getting paid by my Employer every month since 5 years Last month I didn't received my wages... When I called Metro bank customer services I was told that transfer been rejected by them as it's doesn't match name in the system... I'm foreigner and believe me - impossible to meet someone with same surname as mine in here....!!! I was advised to call my Employer ( who has another 400 employees on payroll) and advice them to make another bank transfer with name as appear on my card.... I did what's been advised... and guess what... after waiting over 48 hours ( as Staines branch manager advised that this is time for transfer to arrive to your bank account - if you banking with Metro!) transfer been rejected again! As name didn't match my bank account. It was matching for 5 years and suddenly stopped.... If you want to receive normal transfers ( 2 hours wait) please categorically avoid opening account with Metro bank!!!!

Staff are not up to the job of providing commercial banking. They freeze bank accounts without notice or reason. Disrespectful staff incapable of dealing with regular commercial banking business. Under no circumstances should you bank at Metro Bank if you are a small business.

They tried to call me whilst I was abroad and my phone was switched off to avoid roaming charges, then blocked all transactions for my account because i didnt answer!! On my return I provided them with information they requested regarding a transaction they were quirying, and still one week later my account is blocked!! All they keep saying is "we are looking into it". Absolutely unprofessional and laid back attitute! The staff is rude and biased against certain customers. They make you feel unewelcome and if they are doing you a favour for just talking to you

Also they block my transactions, tell me I have filled in the payment form incorrectly and after I have spent hours and hours going over it they say its blocked as an unusual transaction and tell me they will unblock it and still don't do it They don't read my complaint and seem to think there is no redress against them I have changed to another bank for that complaint but right the way through it has been a bad experience

Appalling Treatment From This Bank ! Worse decision ever made was to open a business account with this bank. We are a new business and on our very first transaction in from a well-known extremely reputable company and our account was frozen without warning ! Being a new business, we are relying on this payment to pay our staff, sub-contractors and expenses but are unable to do so. Numerous calls to the bank and even visiting the branch and still no-one can help! We then received a cold, callous signed letter from the Customer Services Director ‘AK” (I have the decency to not embarrass her by putting her full name) advising that Metro Bank are unable to continue to act as our bankers and are closing our account in 7 days’ time from the date of the letter. What is going on? We desperately needed to find out, locate this payment and make our payments for the work carried out. After calling the bank wanting to speak to AK, was advised that she is only contactable by letter! In this day and age? A letter? You can’t speak or even email her or a member of her team ! After speaking to several Metro staff by telephone yesterday, we were assured that if the payment was re-attempted, it would be reviewed and if they were satisfied, the transaction would take place. Brilliant ! As least we were getting somewhere. No such luck ! This payment has been rejected yet again. The result of this action? The payment was returned a second time by Metro Bank to the well-known reputable company causing us further embarrassment and feeling of incompetence to our valued client. Our hard-working staff and subcontractors have not been paid which is extremely upsetting for both us and them, along with the unpaid expenses which may possibly affect our credit rating. Then to finalise this, as from next Tuesday, our company no longer has a bank account! Metro Bank - No wonder your shares have recently plunged to all-time lows!

I will be closing my bank account. There do not have a contactless debit cards or credit cards. So just be careful if you are going to bank with metro. I am closing my account from April 2019.

There seem to be some poor reviews here but they seem to be from people who would have trouble at any bank. My experience with Metro was applying for a mortgage and it was very good. They did exactly what they promised, had some good human face to face or telephone service and advice (very rare from nay bank) and they deal with all enquiries promptly. I would recommend them and they are open evenings and weekends as well.

It took so long to open an account. Whenever, I went there to speak to the Business Manager of Ch*I*s*I*ck High Road Branch, he kept telling me I will check with my manager and will get back to you “inchaaallah” (which means with god wills). Not sure why? Probably because I have dark hair and Arab name he thought I am religious! When finally opened my account. My direct debits were all not paid. When I highlighted this issue the business manager. He said to me I’m glad you brought this to my attention. I will discuss it with my line “inchaaallah” and sort it out for you. It’s been 5 months. I had to contact all my suppliers, apologise and pay them cash. They don’t have any online facilities and most things are done manually in the branch! I feels like you are back to the 80s.

My experience of this bank should’ve done. All the signs were there. I ignored him leaving that this Newbank who were bound to have some teething problems would shine through and be just like a regular bank if not better. This bank has mishandled my business account on recognition. My direct debit‘s were all not paid on one month and they said this was an oversight! The business manager then said to me I’m glad you brought this to my attention in case it affected some of our bigger businesses! They have lost things the competency levels are shocking their school leaving staff seem like they’re from their Vicky pollard school and customer service and the bank manager at 24 years old should be an indication as to the credibility of this bank. My account is now closed and even trying to get my phones out it’s take me 10 days and I still can’t access them. Although I really do wish them well my experience has been very poor Level of consistency poor staff selection and training and an inability to access managers or staff they truly are accountable or give a damn. My experience has been exclusively at Tottenham Court road but I’m understanding is from the website that Metrobank for below standards where ever they open. It was too good to be true I’ll be far more cautious next time

I wanted to open a business account. I went into my Southend-on-Sea branch where I spent 1 hour going through a lengthy process of documents. I was told it should take 3/4 working days to get the application through. Almost 2 weeks later, I had not moved any further forward. I made 10 phone calls, of which only 2 were returned with false promises. I gave a deadline for them to get this finished, which was missed. I had to deal with young inexperienced people, who have no idea about customer care. The damage to me, is a missed invoice to a valuable customer, which I will now need to do later. Take my advice and avoid this bank at all costs!!! On the bright side, I went to Nat West and had a business bank account number within 24 hours. Only need to do some minor background checks and all should be up and running. If only I knew from the beginning, I could of saved myself a lot of trouble.

Went into the Harrow branch to open a bog standard business account. On arrival I was told I would have to wait approximately 90 minutes to be seen (have no idea why they would not then have an appointment system - clearly their walk in policy isn't working!). Decided to wait only to finally see a business account advisor whose second question to me was what type of business I wanted to open. When I told her it was to sell mobile phones, she said that this type of business did not come under Metro's acceptable business type and that they would not be able to open the account. What???? I'll be quite honest, she was polite and I could tell she was embarrassed at having to turn us away after we'd waited for so long but the fact that she was unable to give a satisfactory answer as to the reason for decline was shocking. Anyway, I was determined to understand the actual reason behind the decision so I approached one of the guys walking around the branch to ask if we could see the branch manager just to have some clarification. I have never met anyone so rude. He said a manager wasn't available but that he was the GC (who knows what that even stands for!) and that the reason the account couldn't be opened was because Metro didn't have AN APPETITE FOR MOBILE PHONES. AN APPETITE FOR MOBILE PHONES...What does that even mean! Metro bank claims to be the revolution in British banking, the bank that's all about you...forget it, they're not all about you at all and they're delusional rather than revolutionary. Stay clear is my suggestion.

Today Metrobank advised me after a review of my account that it will be closed, no explanation or time to arrange alternative banking. I raised with them the issue how they are producing false balances on accounts after checking my account at 4 am when they reconcile pending balances they take out the money with duplicate pending encroaching on your balance. Leaving customers with less money than they think. Check it out on your app at night. I want to hear from anyone who has had this experience of negligence, in particular, with this perception that they have with an abandonment of a duty of care. I am pursuing legal action

I moved and had to update my address in about a dozen institutions. Metorbank took more time and effort than all other combined. Had me answer millions of questions to confirm my identity. Three months latter I found out that they have not updated my address, that my account is blocked because of this, and that I need to go in person to talk with them. They just cut me off on the phone. They even did not want to use some common sense or assure me that my account has not been compromised. However they did get upset when I gave them some hard time. Now I need to go there in person and jump through a million hoops to get back access to my money. It's a circus...

Visited romford store a few months ago to open a business account sat down with staff member who told a long pointless story about Metro Bank and then decided to show me around the bank, after at least an hour I was told my address check didn't go through and needed more ID. Why not cut out the rubbish in the beginning and start of with basics first so you don't waste people's time. Manager then came over and apologised for the issue but didn't seem to show genuine concern, you can tell no one is qualified to be in a managerial role just by the speech and attitude. The staff are very young and don't seem to have a clue about banking. Poor poor service!!!