Metro Bank Reviews

Click here if this is your business
★★☆☆☆
1.8 / 5
52
21% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Metro Bank - Ask a question now

Media Gallery for Metro Bank

Metro Bank

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“i went into EDGWARE Branch after a cah machine...”

Written on: 05/04/2016 by mamaa_maria (1 review written)

i went into EDGWARE Branch after a cah machine cancelled my transaction of JUST a Balance Check, and the customer service was disgusting! i had no cash on me and was stuck in edgware. i had a payment of €2300 go into my account to clear his debt with me, this money was blocked. i asked why, and they replied to me they cannot answer why it was blocked, but was informed i will recieve a call from head office within 24hours. i asked my friend to send confirmation details of the transfer as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Slowest queue in bank employee dont care ”

Written on: 04/04/2016 by csCooley1959 (1 review written)

I waited 20min.om queue and there was only 1 person ahead of me and 6 people behind me everyone was moaning in edgeare branch as there was onky one person on.customer servive dealing with cash and 3 other people just walking around i was told i will be next right away after he finish with customer but i notice people.behind me was getting feed u0.of waiting and they start leaving i took a pic of the staff as i never seen such slow and lazy service to.deal with customer all i wanted was to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cheapside Branch - Store Manager - Awful customer service”

Written on: 01/04/2016 by EmeliaMonroe (1 review written)

OMG, i went yesterday with my business partner to open 3 accounts and bring lost of money to the bank and you won t believe the worst store manager in cheapside branch in St paul. It was about 18.00. As a manager in bank which is the city you would expect an outstanding presentation but let me tell you she looked like she was lost in that bank drinking champagne , beer and laughing with the rest of the staff. She wanted us to wait three hours , misleading us like she will serve us even if its… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Reliable helpful accessible”

Written on: 24/03/2016 by Amelie281 (1 review written)

Open every day of the week No long automated call centres Always low £10 infornal overdraft fee I dont know what they give their staff but they are always happy to help, understanding and friendly. The app is great recent + pending transactions. Send money ect clear simple layout. Contactless payment Sign up in 15mins, walk out with card and pin Would recommend to any dummy or proffessional … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Dont believe the reviews”

Written on: 16/03/2016 by Jaydont391 (1 review written)

Ive been a customer with metrobank for 5years+ and i can say the bad feedback is highly exaggerated, their contact centres are open 24/7 thoughout the year even on xmas day and answer within seconds. Their stores are open 7 days a week, week days till 8pm. Their staff are so polite and ive worked in other banks before and the only reason your account would be closed is if you recieve large value funds into your account from high risk countries associated with MoneyLaundering, and you must… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst bank I've ever used ”

Written on: 09/03/2016 by Customer000085 (1 review written)

This is honestly the worst customer service I have come across as a new customer. Went into the branch at High Street Kensington to open an account... After 35 mins of application process I was told further checks had to be performed by their HQ - okay fair enough (though they could have told me that sooner). A few days after that I got a call saying application was approved and to come into the branch to finalise the process. I went in and waited for 1 hour and 22 mins before I was seen by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs”

Written on: 04/03/2016 by dmccord90 (3 reviews written)

There is a man, very rude, obnoxious, and honestly up himself. I would never recommend Metro Bank to anybosy simply because of him. On the other hand the branch staff are greatd… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid At All Cost”

Written on: 18/02/2016 by Barnes1980 (1 review written)

I have recently tried for the 3rd time to close a business account now been sitting in the Hemel Hempstead branch for 2 hours no one has a clue what they are doing.We were assured the account had been closed on the first visit ha ha still no further as they are not trained to a competent standard that goes for the managers too. This is the worst bank i have ever had to deal with do not be fooled by the image this bank portrays.If you are thinking of opening a business account avoid Metro you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Franklin Robinson at Earls Court Call Centre”

Written on: 18/02/2016 by AliviaWatson (1 review written)

Called the Earls Court Centre wishing to get information on my business account. Spoke to a "Franklin Robinson" (is that his real name??). Mr "Robinson" preceeded to address my questions with a manner and contempt that one would hear outside an dodgy nightclub on closing time. The tone of Mr Robinsons voice could only be described as "street". Metrobank - seriously, youve got monkeys manning your phones… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless - Amateurs”

Written on: 28/01/2016 by WiLLvL (1 review written)

V bad experience so far. And I agree with all the other reviews. These guys were meant to be a challenger bank but I would say they are worse than the more traditional banks. Incredibly slow. Zero contact (after multiple attempts and no call back after leaving messages). They haven't even asked to set up a DD for my mortgage (which they finally completed on nearly 3 months after I first applied!). I am now trying to pay my 1st months mortgage payment but I have been passed onto 3 different… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Metro Bank - Account Opening Procedures”

Written on: 23/01/2016 by Sheza2412 (1 review written)

Wanted to open a joint account with my partner and decided to go with Metro because of their opening hours (both full time workers) and their savings interest rates. The representative talked about anything and everything else, apart from what we require and how the process of account opening works. After taking my ID and proof of address, did something on his computer and said "Sorry this application is locked, it is due to a credit scoring. Will call head office and let you know 2 days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst I have seen”

Written on: 15/01/2016 by Nathanialc224 (1 review written)

The worst business banking experience I have had. Mistake after mistake, non-existent staff training, no-one lives up to their promises. More important than anything (for a business) is the incredible amount of time you waste dealing in dealing with their mistakes & making complaints - do not come anywhere near them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Find a decent bank”

Written on: 06/12/2015 by noBowers337 (1 review written)

Wanted to make a biggish transfer online. Didn't go through - said try again later. Tried later. And later. Eventually phoned them. They said that it needed authority (so it wouldn't have gone through however many times I had "tried again" of course!). They said they would call me back in the next couple of hours to authorise it. I said how would I know it was them? They said - good point - we'll send you a secure message with a code word we'll use. Message never turned up. Transfer was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“MetroBank - Shockingly bad customer service”

Written on: 04/12/2015 by BeverleyReeves (1 review written)

Metrobank has been doing a hefty sales push in our area (Petts Wood, Bickley, Bromley etc.) visiting local schools and Brownie packs trying to encourage children to open accounts with them and ostensibly teaching them about money management. Sounds great doesn't it? We thought so too. However, when we actually went into a MetroBank branch with our very excited 10 year old daughter, her passport and the contents of her piggy bank to open an account, we were directed to seats and left there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cannot do simple things !! Avoid!!”

Written on: 02/12/2015 by jjainslie (1 review written)

cannot no log in , just interested in new customers , the app , u cant put money into your savings account , u have seven or eight passwords , usernames , user numbers , special places ! absolutly awaste of time !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unilateral Closure of my account.”

Written on: 21/11/2015 by MarisolBarton476 (1 review written)

I made the mistake of waltzing into Metrobank & opening a personal account. All seemed to go well for the first few months. As a high Earner making over £500k per annum some quite large amounts of money come into my account, & on a similar vein I live large & like to spend it. After about 6 months I received notification that my accountwas being closed. No explanation was given other then that they suspect I was using my personal account for business purposes. I went to great length to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jojokel's Comment

Written on: 18/12/2015

So basically metro bank closed my account because I had money paid in from my aunt oversea constantly because I was managing a project for her. I had over 5grand in the account when they closed It. Now they ask me to wait for a letter from them telling me why I can't access my account. Called them lots of times but still didn't hear nothing al they say is to wait for the letter. What I'm worried about is how I'm gonna get my money back.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Fixed rate bond”

Written on: 13/11/2015 by lpForbes138 (1 review written)

I have just spent 2 hours over the last few days attempting to open a fixed rate bond. Despite several lengthy phone calls I am unable to fund the account because of the ridiculous hurdles they keep putting up. I wish I'd just left the money where it was.In reality their headline grabbing rate is unavailable and they've cost me some interest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Can't open savings account ”

Written on: 11/11/2015 by maestro1912 (1 review written)

I opened an account online ( fixed savings ) all OK then I tried to open one for my wife, failed online so phoned the number given and they said the only way to open an account is to come in ( London 400 miles away ) so that was that. RUBBISH LEAVE WELL ALONE, I DON'T TRUST THEM when you phone up and wait the music is loud and not very good, I suppose they think it is trendy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Forget the hype - an amateur outfit staffed by muppets”

Written on: 08/11/2015 by Jonesff1983 (1 review written)

Tried to open a business bank account in Milton Keynes. Was told to come in over the weekend, so brought the forms in. After waiting 25 minutes to see a rude young lady, we were told the process would take a further TWO HOURS. She really didn't give a damn about the customer, offered no solution and was suggesting we go elsewhere. I have never seen such dreadful service from a bank. The manager didn't care either. If they are this bad at opening a straightforward account, i wonder how bad they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Internet Banking Ever”

Written on: 22/10/2015 by Jimmymail (1 review written)

Opened and account with Metro Bank thinking they are new and would offer things that others would not. Regretting so far. The so called Internet Banking does not work. Can not see my balance neither transaction. When tried to contact the customer service and send them a message. Funny enough there was no SEND button, but you can press CANCEL if you like. When I spoke to them on the phone they were absolutely clueless and advised me to go to the branch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview