Metro Bank Reviews

Click here if this is your business
★★☆☆☆
1.8 / 5
57
21% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Metro Bank - Ask a question now

Media Gallery for Metro Bank

Metro Bank

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Awful!!”

Written on: 16/07/2016 by Ricky1983 (1 review written)

Abolutely AWFUL, THIRD WORLD COUNTRY bank!! I had the misfortune of using one of their deposit boxes. The account was under my husband's name, but trying to get a joint account took several (failed) trips, with different requests for ID each time (and no joint account in the end because, for one reason or another, they didn't believe my ID and wanted something that showed we both had the same surname)!! Which meant every time I wanted to access my deposit box I had to have my husband with me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“stay where you are”

Written on: 22/06/2016 by tonytrouble22 (1 review written)

I co run a small Business and made the switch to Metro Bank. Since setting up the account it has been proven the guy that set it up had no idea what he was doing. I was left unable to pay any bills or wages as default limits had been set at £0.00. When I went in branch to sort it out the girl I saw had no clue about logging in and made me change all my log in details, only to discover she was on the wrong sign in screen. I had to ask for a paying in book 3 times before finally getting on. we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't use”

Written on: 20/05/2016 by JazlynnYork (1 review written)

Joined for their "ease" of use abroud. Card doesn't work at most foreign banks when it does they then block your card. Despite the fact that I have informed them of where I will be and during which dates. It then costs a lot of money in phone bills as they keep you on hold and their customer service is awful. Do not use!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“What can I say?”

Written on: 14/05/2016 by Chris_Chris123 (3 reviews written)

First of all I would like to make the point that people are more inclined to write a negative review if they have had bad service than write a review for good service. I opened my first current account with Metro Bank in March 2013 after being fed up with the incompetence of Santander after they took over Alliance and Leicester which was who I banked with. I had never heard of Metro Bank until I was walking through the town centre in Hemel-Hempstead and noticed their rather attractively… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“METRO SAYS IT IS OKAY TO STEAL FROM A PERSON WITH A...”

Written on: 05/05/2016 by Deutschlad (1 review written)

We were told by their 'fraud department' that a vulnerable adult who flagged phantom cash withdrawals is never entitled to a refund because of his disability (requiring help with Banking). We were told that it is impossible for them to judge how much of the stolen money may have benefitted the account holder (100% I'd say...) and that in this case it is okay to steal from a vulnerable adult, as it's only their word. METRO forgot that they are liable unless they can prove the transactions… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“i went into EDGWARE Branch after a cah machine...”

Written on: 05/04/2016 by mamaa_maria (1 review written)

i went into EDGWARE Branch after a cah machine cancelled my transaction of JUST a Balance Check, and the customer service was disgusting! i had no cash on me and was stuck in edgware. i had a payment of €2300 go into my account to clear his debt with me, this money was blocked. i asked why, and they replied to me they cannot answer why it was blocked, but was informed i will recieve a call from head office within 24hours. i asked my friend to send confirmation details of the transfer as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Slowest queue in bank employee dont care ”

Written on: 04/04/2016 by csCooley1959 (1 review written)

I waited 20min.om queue and there was only 1 person ahead of me and 6 people behind me everyone was moaning in edgeare branch as there was onky one person on.customer servive dealing with cash and 3 other people just walking around i was told i will be next right away after he finish with customer but i notice people.behind me was getting feed u0.of waiting and they start leaving i took a pic of the staff as i never seen such slow and lazy service to.deal with customer all i wanted was to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cheapside Branch - Store Manager - Awful customer service”

Written on: 01/04/2016 by EmeliaMonroe (1 review written)

OMG, i went yesterday with my business partner to open 3 accounts and bring lost of money to the bank and you won t believe the worst store manager in cheapside branch in St paul. It was about 18.00. As a manager in bank which is the city you would expect an outstanding presentation but let me tell you she looked like she was lost in that bank drinking champagne , beer and laughing with the rest of the staff. She wanted us to wait three hours , misleading us like she will serve us even if its… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Reliable helpful accessible”

Written on: 24/03/2016 by Amelie281 (1 review written)

Open every day of the week No long automated call centres Always low £10 infornal overdraft fee I dont know what they give their staff but they are always happy to help, understanding and friendly. The app is great recent + pending transactions. Send money ect clear simple layout. Contactless payment Sign up in 15mins, walk out with card and pin Would recommend to any dummy or proffessional … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Dont believe the reviews”

Written on: 16/03/2016 by Jaydont391 (1 review written)

Ive been a customer with metrobank for 5years+ and i can say the bad feedback is highly exaggerated, their contact centres are open 24/7 thoughout the year even on xmas day and answer within seconds. Their stores are open 7 days a week, week days till 8pm. Their staff are so polite and ive worked in other banks before and the only reason your account would be closed is if you recieve large value funds into your account from high risk countries associated with MoneyLaundering, and you must… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst bank I've ever used ”

Written on: 09/03/2016 by Customer000085 (1 review written)

This is honestly the worst customer service I have come across as a new customer. Went into the branch at High Street Kensington to open an account... After 35 mins of application process I was told further checks had to be performed by their HQ - okay fair enough (though they could have told me that sooner). A few days after that I got a call saying application was approved and to come into the branch to finalise the process. I went in and waited for 1 hour and 22 mins before I was seen by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs”

Written on: 04/03/2016 by dmccord90 (3 reviews written)

There is a man, very rude, obnoxious, and honestly up himself. I would never recommend Metro Bank to anybosy simply because of him. On the other hand the branch staff are greatd… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid At All Cost”

Written on: 18/02/2016 by Barnes1980 (1 review written)

I have recently tried for the 3rd time to close a business account now been sitting in the Hemel Hempstead branch for 2 hours no one has a clue what they are doing.We were assured the account had been closed on the first visit ha ha still no further as they are not trained to a competent standard that goes for the managers too. This is the worst bank i have ever had to deal with do not be fooled by the image this bank portrays.If you are thinking of opening a business account avoid Metro you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Franklin Robinson at Earls Court Call Centre”

Written on: 18/02/2016 by AliviaWatson (1 review written)

Called the Earls Court Centre wishing to get information on my business account. Spoke to a "Franklin Robinson" (is that his real name??). Mr "Robinson" preceeded to address my questions with a manner and contempt that one would hear outside an dodgy nightclub on closing time. The tone of Mr Robinsons voice could only be described as "street". Metrobank - seriously, youve got monkeys manning your phones… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless - Amateurs”

Written on: 28/01/2016 by WiLLvL (1 review written)

V bad experience so far. And I agree with all the other reviews. These guys were meant to be a challenger bank but I would say they are worse than the more traditional banks. Incredibly slow. Zero contact (after multiple attempts and no call back after leaving messages). They haven't even asked to set up a DD for my mortgage (which they finally completed on nearly 3 months after I first applied!). I am now trying to pay my 1st months mortgage payment but I have been passed onto 3 different… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Metro Bank - Account Opening Procedures”

Written on: 23/01/2016 by Sheza2412 (1 review written)

Wanted to open a joint account with my partner and decided to go with Metro because of their opening hours (both full time workers) and their savings interest rates. The representative talked about anything and everything else, apart from what we require and how the process of account opening works. After taking my ID and proof of address, did something on his computer and said "Sorry this application is locked, it is due to a credit scoring. Will call head office and let you know 2 days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst I have seen”

Written on: 15/01/2016 by Nathanialc224 (1 review written)

The worst business banking experience I have had. Mistake after mistake, non-existent staff training, no-one lives up to their promises. More important than anything (for a business) is the incredible amount of time you waste dealing in dealing with their mistakes & making complaints - do not come anywhere near them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Find a decent bank”

Written on: 06/12/2015 by noBowers337 (1 review written)

Wanted to make a biggish transfer online. Didn't go through - said try again later. Tried later. And later. Eventually phoned them. They said that it needed authority (so it wouldn't have gone through however many times I had "tried again" of course!). They said they would call me back in the next couple of hours to authorise it. I said how would I know it was them? They said - good point - we'll send you a secure message with a code word we'll use. Message never turned up. Transfer was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“MetroBank - Shockingly bad customer service”

Written on: 04/12/2015 by BeverleyReeves (1 review written)

Metrobank has been doing a hefty sales push in our area (Petts Wood, Bickley, Bromley etc.) visiting local schools and Brownie packs trying to encourage children to open accounts with them and ostensibly teaching them about money management. Sounds great doesn't it? We thought so too. However, when we actually went into a MetroBank branch with our very excited 10 year old daughter, her passport and the contents of her piggy bank to open an account, we were directed to seats and left there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cannot do simple things !! Avoid!!”

Written on: 02/12/2015 by jjainslie (1 review written)

cannot no log in , just interested in new customers , the app , u cant put money into your savings account , u have seven or eight passwords , usernames , user numbers , special places ! absolutly awaste of time !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview