Metro Bank Reviews

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★★★☆☆
3.4 / 5
From 7 reviews
71% of users recommend this
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  • Ease of Use

  • Customer Service

  • Value For Money

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Metro Bank

Latest Reviews

★☆☆☆☆

“Totally False Stick To The High Street Banks”

Written on: 17/01/2014 by ionlywanttogiveyoumymoneysoicanderictdebit (1 review written)

So So False went into the Croydon branch to open an account and very impressed with the false frontage I got met and greeted with plenty of smiles I had both parts of my drivers licence and current bank statements a decent guy I was dealing with (but all sales people are at the point of sale he quickly changed when the computer said whatever)he then tells me I need more id ? ridiculous just to confirm I have recent bank statements and both parts of a drivers licence at the same address. I… Read Full Review

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★★☆☆☆

“Worst Website Ever!”

Written on: 05/01/2014

If it wasn't for the free cash withdrawals abroad I would have closed this account the moment I opened it! The website is the worst, slowest, clunkiest site I've ever used. It doesn't render properly on any web browser and the navigation is appalling! Logging in to your account is like war and peace and if you eventually manage to you'll be lost on how to view the simplest of things. You'll probably get thrown out by a timeout message before you've found how to view a statement! The bank… Read Full Review

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★★★★★

“Excellent”

Written on: 05/12/2013 by footso (4 reviews written)

Could not fault Metro Bank. Have savings with them, and plan to switch my current account soon. Absolutely excellent and would highly recommend… Read Full Review

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Alliwantisadirectdebit's Response to footso's Review

Written on: 17/01/2014

Obviously written by a member of staff ! This place is false.

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Footso's Response to footso's Review

Written on: 17/01/2014

Actually 'alliwantisadirectdebit', having been absolutely disgusted by Santander, I joined Metro Bank in their Kingston upon Thames branch, and have been happy ever since.

I am not a member of staff, and you can see my other reviews on restaurants such as the Monkey Puzzle in Chessington, In Darkness by Nick Lake, and interlink express.

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★★★★☆

“Very happy...”

Written on: 11/09/2013

Right now i am very happy. They seem to try hard and are honest. The credit and debit card are great for travel but it would good if they pay more interest. I do worry what will happen once they have enough customers. I suspect they will go the same way as the other high streets banks - which is down (in the sewer)… Read Full Review

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★★★★★

“Friendly & easy to use & deal with”

Written on: 25/08/2013 by Garydrew (5 reviews written)

Being in my mid 40s & using my bank all the time as I am self employed I can honestly say these guys know how to look after their clients. The manager is helpful as are the staff, it's nice to see young people working hard & actually wanting to get on in life, I have accounts also with RBS & Co op & I am swapping them for Metro bank as RBS in particular are terrible & I would actually say the worst bank I have ever dealt with & what's more annoying is they are only still around due to all us… Read Full Review

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★★★★☆

“Appalling website, but getting better!”

Written on: 17/05/2013

I opened my account at the Holborn store 2 years ago with a view to transferring all my banking to them from Smile. Being a new bank I decided to do this gradually so I had a chance to gain confidence in them. Firstly the good points:- Instore service (at Holborn) is exemplary. Call Centre is easy to connect to with no waiting times and my calls have been handled in a very professional manner. Sometimes I speak to someone who is a little lacking in knowledge, but in fairness they have always… Read Full Review

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★★★☆☆

“Great instore, but e-banking is beyond poor :(”

Written on: 24/03/2013

Metro bank sells itself on customer service which is great in-store, but when you have to contact them they honestly struggle with the basics. The staff often lack the basic knowledge I would expect them to have which is rather disappointing. 1. They weren't able to update our business address across all areas of the system until I'd contacted them 3 times which was annoying since post was not being redirected. 2. They failed to contact my friend in relation to a new business account, even… Read Full Review

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