stranded in Bangkok

My son has just landed in Bangkok for a few months travelling. He went into the bank before he went to see what would be the best way to organise his finances and they told him he could use his VISA debit card at ATM machines over in Thailand. Asked him what countries he is visiting and said they would put this on his file so he would be able to make withdrawals over there.

Landed and has tried to make withdrawals and the ATM machine is declining the transactions.

So I now have a very worried 20 year old stuck on his own in Thailand with no money. Obviously they wouldn't deal with me over the phone and he now has the hassle of trying to sort this out over the phone from Bangkok. Considering that they could not do what was required when he specifically went into the bank we are not holding out much hope.

Ive heard the phrase pay peanuts get monkeys but really? Is it too much to ask that when someone in branch says they will do something they do it.

I am absolutely boiling angry that my son has been placed in such a vulnerable position due to the incompetence of TSB staff that I felt I had to place a review here as there isn't such a facility on the TSB website