staff's attitude appalling! Daughters savings gone missing.

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Halifax
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MarshallLong25's review of Halifax

“staff's attitude appalling! Daughters savings gone...”

★☆☆☆☆

written by MarshallLong25 on 11/06/2014

Money been taken out of daughters savings account unknowingly to us. My daughter went to withdraw her savings out to reopen a card account. Found out the cash had been withdrawn without her book over two years ago. We cannot get an answer from the bank after numerous phone calls. Staff extremely unhelpful. Staff don't take the situation seriously laughing in background. The last call i made the staff replied "we cannot discuss this with you".I replied" My daughters is fourteen we are very concerned about the loss of her savings, where has the money gone?". No reply. Completely disgusted next step to contact police!

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