Customer Service Needs Improvement

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Co-operative Bank
★★☆☆☆
1.9
From 248 reviews
23.0% of users recommend this

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FinnAgnew55's review of Co-operative Bank

“Customer Service Needs Improvement ”

★★☆☆☆

written by FinnAgnew55 on 22/01/2015

My family has used Co-operative Bank for years. They’re a good bank in general, but looking into their customer service standards should be one of their priorities right now. With everything automated, there’s no way you’ll have the answer to your problem that doesn’t appear on their list of services unless you visit your local branch in person. Co-operative Bank doesn’t provide an option to hold and wait to talk to an adviser, which most automated phone services do!

  • Ease of Use

  • Customer Service

  • Value For Money

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Skayn's Response to FinnAgnew55's Review

Written on: 16/06/2015

Press the hash key to speak to an advisor. This works after the initial blurb even before it informs you. It does wait to the very end of the long winded list of options to tell you this.

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