Too many obstacles prevent easy banking

“Too many obstacles prevent easy banking”

Written on: 16/06/2012

Generally far too many ID codes, passwords etc for both telephone and internet banking. To transfer money from my current account to another bank by phone I needed several unmemorable series of numbers / passcodes, then a security check while still on the phone and then another check 4-6 hours later. The 6 hours later extended into the following day! Really unhelpful telephone customer service staff.

On trying to open a regular savings account at a local branch where I already hold my current account, I was told this would be impossible unless I had a formal half hour interview with a member of staff. He wanted answers to completely irrelevant questions such as who provided my house insurance and whether I had life insurance etc..

Difficulties getting stops on your account removed when there are payments made of a larger sum than usual.