Written on: 15/05/2012
It was useful to accidentally discover we have been charged this as it was the straw that broke the camel's back as far as moving banks was concerned. They introduced the charge with no notice and when I called to query it the typically abrupt call handler disagreed I had not had notice. he said "it's in your last statement". I had no idea what he meant and he hust repeated himself. "surely you're going to lose customers" I suggested". He stayed silent.
Being with Alliance and Leicester was a miserable experience of an amateur operation but we never felt ripped off. Since being taken over by Santander we have had the same miserable customer service experience but now they've added robbery we're off.
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