Written on: 14/04/2012
Had an account which matured during last year. Needed a Tax certificate, I spent over 30 minutes on the phone asking various Customer Advisors if a certiciate could be sent. I was shunted around the system, explained in detail what I wanted to various 'Advisors', they were clueless. I never got the cetificate I needed, even though I was able to provide all the account details they could possibly need. I will now write a formal letter asking for something that from any other Bank or Building Society would be a 2 minute phone call. I also complained online using their complaints procedure. To date no reply.
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