Written on: 14/04/2012
Had an account which matured during last year. Needed a Tax certificate, I spent over 30 minutes on the phone asking various Customer Advisors if a certiciate could be sent. I was shunted around the system, explained in detail what I wanted to various 'Advisors', they were clueless. I never got the cetificate I needed, even though I was able to provide all the account details they could possibly need. I will now write a formal letter asking for something that from any other Bank or Building Society would be a 2 minute phone call. I also complained online using their complaints procedure. To date no reply.
As rated by real users
" Can't Get My Money " Read More
" To be avoided if possible " Read More
" I have advantage gold account for over 10 years, never claimed anyt... " Read More
" Customer service " Read More
" On line banking " Read More