Robotic anti-customer " services"

Halifax Bank's Current Account "Service" and Customer "Services"

Can't get a bank statement to us within a week of it's being printed, and often longer, stopped my card because there's been fraudulent activity on it, didn't tell me - said that they couldn't reach me by phone - I'm disabled and at home all the time, with the same number we've had for years, said that they're written to explain - they hadn't, took me a day to get through to the Fraud Dept ( in N Ireland!), can't get through to complaints people - spoke to 4 yobs today, all of whom except the last were "the wrong person to deal with this", last was obstructive, hard to understand and over and over asked for details from this month's statement, whose non-arrival I was trying to complain about.

He had our names, address, post-code, phone number, email number, bank account number, sort code - I had today's balance on that account, a list of our standing orders and direct debits but I FAILED security - this after over an hour being pushed from one yob to another. And we are high-worth customers with a top credit rating!!!

We are moving banks - I'd advise anyone who's not with them to avoid them like the plague. At Our ages - 70s and 80s, we don't need this and we HATE rudeness and stupidity, which is all that Halifax appears to do.