written by Wileyvm125 on 24/04/2015
I would advise anyone to avoid card one banking as the customer service is appalling.MMy card was blocked without warning,with a balance of more than a few grand in my account On contacting them,& veryfing my I'd I was still unable to get access to my funds which has had a devastating effect on my well being with no compassion on their part as to my predicament Asked to send in proof of my address which I did and till present locked out of my money &account. Which has resulted in me being strands in a strange city unable to get home. Avoid them with a barge pole,IIt's not worth the monthly fee that they charge!
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Cardonebanking's Comment
Written on: 26/08/2015
Thank you for your feedback. I'm extremely sorry you've had problems with your account, under money laundering regulations we may sometimes require to check large sums of money that have been deposited into the account, especially if this is out of character with the normal running of your account. I can completely understand that this may have caused you problems and I hope that this situation was rectified as soon as possible.