written by on 31/12/2013
In October I ordered merchandise for my daughter for Christmas. In November when my credit card statement came,I noticed the company got their money but I still didn't have anything I ordered. I sent an email requesting information on the delivery date. I got nothing so I sent another email. In December I called the number on my bill. I was told the number I called was only for ticket purchases. I file a dispute with my credit card company. Only after I filed the dispute did I get an email from ADTR telling me my items are on back order. I told them to cancel my order. They have terrible customer service! I don't want to do business with them.
written by Katvond6996 on 29/04/2013
I ordered 3 shirts about 3 weeks ago and still haven't recieved my package. You know I'd like my 50 dollars refunded to my account at least if you're not gonna send the merchandise.
written by Adtrfrankie on 16/10/2012
Its a great store and a great record label though I am pretty mad about my shipping. Ordered my adtrfrankie hoodie and a pull string Halloween bag on the 7th. Its still not arrived and is in Chicago. I would have loved my bad before the. 20th but whatever. Just wish yall could make shipping quicker and I would buy a lot more.
written by on 30/09/2012
the t-shirt is awesome and so are the cd and poster they send me with! great!
written by on 14/09/2012
i purchased the large size of carnifex death fn metal tshirt. apparently the sizing is different than regular. shirt is really big so as i usually wear large this one was just off the proportions. i ordered medium so this time is too small, tight but long. very different. not feel comfortable. then on top of this i got charged (for extra shipping) my credit card that they had from my first transaction WITHOUT MY AUTHORIZATION. i know there is return policy but i talked to live agent and she never mentioned anything like that. it took me a while until i realize that i paid three times for shipping. ($ 18 )obviously i wouldnt spend $36 since im not satisfied with that shirt. and so i talked to some customer service uncompetent dude that was not willing to solve my problem. not even a bit. zero extra effort to ease the issue.so now i end up with a too small tshirt worth $18 and three times shipping charges worth another $18 with one of without my authorization.i am really dissapointed and will never do business with them again.
written by on 01/09/2012
Have ordered from them before. I live in Ireland, so getting good quality band merch is very hard. But these guys ship here. The quality is amazing, and they deliver on time. Wouldn't change a thing, I expect to order from them at least once a month now. The Shipping cost is fair, for the distance that the package has to travel. The prices are amazing, much cheaper than if there was a middle man. The bands that they have are all amazing, and they do some great bundles as well from time to time. I wish you could give out a tracking number with every order. That is the only problem I have.
written by on 17/08/2012
The best Website for merchandise Band
written by on 17/08/2012
I'm from Brasil and I love all bands of victory records! And international deliveries are awesome because many sites not deliver for Brasil, Thanks again!
written by on 02/08/2012
The merchandise is cheap and affordable. The only thing I could see improvement on is the shipping cost. It would be nice if the shipping was lowered a dollar or two! Otherwise a great place to pick up some nice bundles or cds or shorts!
written by GregoryKyle on 21/07/2012
I've ordered a few times from these guys and each time they are pleasant and fast to respond with any inquiries. Additionally, they are great at communicating to you any changes in the status of your order. Case in point is the New SISTER SIN CD. I pre-ordered the pkg deal(CD, Shirt, Poster). I received word that there was a delay in the order due to the CD needing some remix work. I also had to change a detail or two on my order and each time Ryan in the warehouse was really cool about it and hooked me up and was very quick on the response. Seriously, VICTORY RECORDS deserves recognition for OUTSTANDING customer service. Furthermore, it must be noted that they are a badass label with badass bands and a kickass staff. GREAT JOB GUYS!! YOU ROCK!!!
written by on 20/07/2012
I bought two Emmure shirts for myself and my Boyfriend as we are long time fans. And this is the first time I've used Victory Records, Because I can never find shirts anywhere else. And they fit and look great! I will most deff be coming back.
written by StephaniieEB on 17/07/2012
I've ordered from Victory Records plenty of times and each time I was not disappointed! The package comes in a reasonable amount of time, the prices are great, and the designs are beautiful!
written by RaginCajunWizard on 11/07/2012
I got exactly what i wanted, and i got it in a reasonable amount of time. You cant ask anymore from a company! My ADTR hoodie looks sick! They were quick to hook me up with a tracking number and customer service friendly. Id recommend it to anyone.
written by on 06/07/2012
I would love to say that this is the best website I have been on to find band products that I am interested in for a cheap prise. I have been looking everywhere for band zipper-hoodies that don't cost more then £45. Website is easy to navigate around and products are easily found. Fabtastic Service!!
written by on 30/06/2012
The website has alot of exclusive items in stock, but overall the selections are slim. Gotta love it though! Id tell friends and family where I got my stuff and throw the name in there. I didn't like that I could only order some of the things with the bundle..
written by on 29/06/2012
reallly slow mailing time take to long recieve package wish the mail rate went fast. Great prices on merchin and great bands on there
written by on 27/06/2012
EVERYTHING WAS GOOD NOTHING HURT I FOUND THE TAKING BACK SUNDAY VINYL I HAVE BEEN SEARCHING FOR AND THEY WERE A FAB PRICE PLEASE KILL ME I WAS SO HAPPY WITH MY LIFE I'M STILL HAPPY AND THEY'RE NOT HERE YET OH MAN but idk man because I haven't gotten them yet but i'm sure they're going to be so great I am almost in teARS BECAUSE I CAN'T CONTAIN MYSELF ANYMORE I'M SO EXCITED HOLLA~
written by Evaporia on 26/06/2012
i ordered a jacket, sticker and pin. The jacket is screep printer HORRIBLY, bad quality, the sticker is small! The pin? What pin?! It never came in the package!! I'm so cross! I want my pin! I want good screen print quality! DO NOT BUY FROM HERE! Cheap price, so what do you get? Cheap merchandise!! Never again will I buy from here! I hope you guys see this because I payed for that pin and I expect to receive one! Bad enough the zip up was a horrible dissapointment
written by on 14/06/2012
The site has a lot of pros ans cons! Mostly pros of course. The value is perfect, you get what you pay for and they have some awwwwwesome stuff that I haven't been able to find elsewhere! Loving the merch. Only con at the moment is the delivery time, I ordered early last month and still waiting for my last order, but I am in Australia so its bound to take a while. Will defs be ordering again!
Written on: 26/03/2014
how long did it for your items to get to you as im also Australia and not sure sure if to trust them or not
Written on: 26/03/2014
how long did it for your items to get to you as im also Australia and not sure sure if to trust them or not
written by victonz on 07/06/2012
My order was made on February 28, I asked for shipping to Brazil and so far it hasn't been delivered yet. I know the company may have nothing to do about it, but the problem is that I've contact the support page on the website many weeks ago and it seems like my problem has been completely ignored. I wouldn't recommend the store, since it looks like they don't give a damn about customer satisfaction.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Victoryrecords's Response to Katvond6996's Review
Written on: 13/08/2013
Hello,
Please send an e-mail to [email protected] with your transaction details and we will gladly help you with your issue!
Victory Records