There's plenty other, far better flash-sale sites

I only started using VP after I've had some experience with Secret Sales and Cocosa, they are pretty decent, good prices (although if you can be bothered looking up products you can find similar, if not better deals online) their shipping time is acceptable (Cocosa can take longer, since they are based in US) and their customer service is good.
Now, expecting the same from VP I set myself for a big disappointment. And here is why:
- prices are comparable - I have nothing on that,
- shipping takes ages - I've ordered 3 different items from them, 2 came close to the time frame they gave on the website, third one took forever. On the day it was supposed to be dispatched they send me an e-mail saying that due to some transport difficulties my delivery will be pushed back few days, at this point I thought 'maybe I should cancel, there's no point waiting a month for a pair of shoes', but I didn't, it took over a month to get them! And they looked nothing like that gorgeous pair on the website.
- returns are just painful - starting the whole process feels professional, you have to go to your orders, pick item you want to return and print invoice and label. Great! After all that, I went to the post office to find out that posting returns isn't free, I was gobsmacked (fair enough, it probably says somewhere on the site that it isn't) So I paid that bloody £4-something and here I am, 3 weeks later, still waiting. No updates, no e-mail, no cash refund.
So if you are ever going to use flash-sale shops, stay away from this one, waste of time. I would much rather pay slightly more for stuff knowing I'm going to get it on time and I'll have no problem returning it.