written by on 11/07/2013
I ordered what looked like a beautiful Avett Brothers shirt that was a reddish, almost burnt looking color, with thick, large white letters. What I got was a cheap, fire-engine red shirt with small, thin white lettering (the red is bleeding through). My shirt was also obviously a knock-off, though the site claims "licensed" apparel. The shirt tag was also pretty shredded. I wished to return immediately, and called customer service. After being treated rather indifferently by an employee (who insisted that my shirt was a perfect match to the site picture), she insisted that I would have to pay a $5.00 restocking fee to return the product, even if it was a complete return (no exchange). Also, she said they would not pay back the initial shipping fee. Please do not order from this company. They have terrible product and service.