company lv does not care about you, the consumer

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Louis Vuitton Handbags
★★★☆☆
2.6
45.0% of users recommend this

Marelyn209's review of Louis Vuitton Handbags

“company lv does not care about you, the consumer”

★★☆☆☆

written by Marelyn209 on 17/01/2017

I have purchased three brand new LV bags: the Keepall, which has worn well. Of course, I don't use it much anymore because I don't want to be a target. The MM Neverfull never quite closes and the leather handles are cracking.I I was told it was MY fault because the handles tended to fall in a certain direction! Ha! I bought this bag in summer 2010, but I've only used the bag about 2-3 days per month.
I bought an LV Sac Plat in 1999 and I've used it alot for travelling to Europe. Very sturdy. But, one time I noticed some sticky stuff covering my brand new wallet. I couldn't remove the gummy stuff. I was shocked to find that it was the lining of the Sac Plat which had melted onto all my things in the bag. LV refuses to do anything about it and want to charge me to replace the lining. I am disgusted with this terrible flaw and especially with the company's attitude about guaranteeing their expensive product. I am not going to spend any more money with this company. Besides, every other person is carrying a fake. It's too common around the world.

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Beh519's Comment

Written on: 23/08/2018

I dont know if the products being sold in the US is a lesser quality than Europe but there is no reason that 3 different LV bags had to be exchanged for store acknowledged defect within 6 years!!! Three months ago I purchase the slides for almost $900.00 US dollars...in less than 2 months ( not wearing every day mind you) the sole of the heel part is gone...contacted customer service and sent over pictures. ...and all they can say is it's not a quality issue! I will never purchase anything else from them! I bought a knockoff LV wallet for 100.00 ...had it for 6 years and it is still in better condition than either the bags or slides...go figure! Buy Versace...better quality and definitely better customer service!

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