Not Worth The Money!

“Not Worth The Money!”

Written on: 03/04/2012 by Jaca50

My husband purchased a bag and wallet for me in December, 2009. I have not used this bag daily and it is in perfect condition EXCEPT for the handle strap. The leather on the strap has frayed to the point that it is attached by only a few stitches. I took it to the store where it was purchased, showed them the problem, they took pix and said they would get back to me. After 1 week and no response I called back. They claimed quality control was "backed up" and they would get back when they heard something. Finally when I heard back I was shocked. They claim quality control says the problem is due to wear and tear and They will happily repair it for $500. I asked who else I could speak to and was given the 800 number for cusyomer service they told me, based on what i told them there was mothing i could do they had mo information, would mot or could mot look up my information or the pictures thst were taken. When i asked who else i could speak with I was told "no one." I have no further recourse. Please DO NOT PURCHASE an LV bag unless you are willing to spend the money they charge for a bag that will only last 2 years with minimal use. The bag quality is inferior, they have NO acceptable customer service, and they basically could care less once they get your money